Opencast is seeking an experienced IT Service Delivery Manager to lead the Service Desk and drive ITIL-aligned processes. Based at our Newcastle HQ, you will manage incidents up to 3rd line, mentor colleagues, and ensure high-quality support across teams. This hands-on role requires strong problem-solving skills, experience with ITIL, ISO certifications, and familiarity with Microsoft 365, Entra ID, and macOS administration. Hybrid work at multiple locations is offered. #J-18808-Ljbffr
Senior IT Service Delivery Manager | Service Desk Lead employer: Opencast, incorporated
At ζ ¨ζ£ζ©‘ζ―, we pride ourselves on fostering a collaborative and innovative work culture in the heart of Newcastle upon Tyne. Our commitment to employee growth is reflected in our emphasis on professional development and wellness support, ensuring that our team members thrive both personally and professionally. With a flexible work schedule and a focus on delivering quality software solutions, we offer an environment where skilled developers can truly make an impact.
