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- Tasks: Conduct user research to shape impactful services that improve lives.
- Company: Join a growing tech consultancy focused on user-centred solutions.
- Benefits: Competitive salary, flexible hours, 25 days holiday, and wellbeing support.
- Other info: Diverse and supportive team with opportunities for professional development.
- Why this job: Make a real difference by improving services for government and healthcare clients.
- Qualifications: Experience in user research and collaboration within agile teams.
The predicted salary is between 37000 - 47000 £ per year.
Do you want to use research to shape services that make a real impact? Are you ready to bring curiosity and insight to projects that improve people's lives? If so, Opencast could be the place for you. We're a growing tech consultancy that creates user-centred solutions with purpose for our clients in government, healthcare and purpose-driven businesses.
As a User Researcher, you'll uncover the needs and voices of people, work in multi-disciplinary teams to feed these needs into design decisions, shape impactful services, and bring curiosity, pragmatism and insight to projects. You'll enjoy a supportive community whilst working across public sector clients to solve real problems that impact people's lives.
The role
You’ll conduct research which supports the development of a user centred service. You’ll work closely with other user centred design roles, such as Service Designer, Content Designers, and Interaction Designers, to solve complex and interesting problems for our clients. You’ll ensure that work is carried out in accordance with Opencast's quality, environmental, and information security policies and procedures, as well as applicable customer policies, standards, and procedures while working on client.
If you take a leadership role in projects, have a variety of project experience and support more junior colleagues working in design and delivery research you may be better suited to our Senior User Researcher role.
To succeed in this role, you need experience of delivering user research to a delivery team. In your CV and interview(s), please show how you have:
- chosen from a range of research methods to design the right research approach for the project phase
- produced the required ethics and governance documentation and materials for research activity
- recruited a wide range of participants in line with GDPR and MRS guidelines
- identified key themes, user needs, personas, and design feedback through analysis
- produced clear and concise user research deliverables to meet the needs of different audiences
- worked to GDS standards
- worked in agile delivery teams
In addition to user research skills, there are essential core skills you'll need to work effectively as a consultant. In the interview, please show how you have:
- planned your own tasks to achieve the objectives of your project
- respectfully challenged decisions or solutions you don't agree with
- collaborated well with your colleagues, teammates and clients
In your interview we’ll ask you questions based around these experiences. We’ll also ask you to present a piece of work which demonstrates these skills and experiences. If you have any of this experience, please show it on your CV and in the interview.
Consultant salary range: £43,000-£56,000
Requirements
Due to the nature of this role, applicants must either currently hold active Security Check (SC) Clearance or be eligible to obtain it. Eligibility typically requires UK citizenship and continuous residence in the UK for the past five years, with no single absence exceeding 28 consecutive days. As a result, we are unable to progress applications from candidates who do not meet these requirements.
What we offer
A competitive package including a 7% employer pension contribution, share options and a discretionary bonus. You'll also benefit from flexible working hours (aligned to client commitments), 25 days' holiday, and access to 3 annual "life happens" days to support unexpected situations. We also offer wellbeing support, ongoing professional development, volunteering opportunities and the chance to be part of a genuinely supportive team.
Where you'll work
Applicants must be able to commute to offices and client sites as part of their normal working arrangements, as travel is essential to fulfilling the responsibilities of the role.
We include you
We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
Interview
Interviews will be conducted via Microsoft Teams. We’re happy to make adjustments to support your needs.
Want to know more? Visit our website or email careers@opencastsoftware.com
User Researcher - Consultant in Newcastle upon Tyne employer: Opencast | B CorpTM
Contact Detail:
Opencast | B CorpTM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researcher - Consultant in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Opencast's projects and values. This will help you tailor your responses and show that you're genuinely interested in making an impact.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your past experiences align with the role of User Researcher and be ready to share specific examples.
✨Tip Number 3
Show off your research skills! Bring a portfolio or a case study to the interview that highlights your user research process. Make sure it demonstrates your ability to identify user needs and how you've used those insights in design.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the team dynamics, project challenges, and how Opencast measures success. This shows you're not just looking for any job, but the right fit for both you and them.
We think you need these skills to ace User Researcher - Consultant in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the User Researcher role. Highlight your experience with user research methods and how you've collaborated in multi-disciplinary teams. We want to see how your skills align with what we're looking for!
Showcase Your Projects: In your application, include specific examples of projects where you've made an impact through user research. We love seeing clear and concise deliverables that demonstrate your ability to identify user needs and themes.
Be Authentic: Let your personality shine through in your written application. We value curiosity and insight, so don’t be afraid to express your passion for improving people's lives through research. Show us why you're excited about this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're serious about joining our supportive community at Opencast!
How to prepare for a job interview at Opencast | B CorpTM
✨Know Your Research Methods
Make sure you’re well-versed in various user research methods. Be ready to discuss how you've chosen the right approach for different project phases. This shows your adaptability and understanding of user needs.
✨Showcase Your Deliverables
Prepare to present clear and concise user research deliverables from your past projects. Tailor your examples to demonstrate how they met the needs of different audiences, especially in a multi-disciplinary team setting.
✨Collaborate and Challenge
During the interview, highlight instances where you’ve collaborated effectively with colleagues and clients. Don’t shy away from discussing how you respectfully challenged decisions that didn’t align with user needs or project goals.
✨Prepare for Ethical Considerations
Be ready to talk about the ethics and governance documentation you’ve produced for research activities. Understanding GDPR and MRS guidelines is crucial, so make sure you can explain how you’ve recruited participants while adhering to these standards.