Business Operations Manager in Newcastle upon Tyne

The Business Operations Manager role sits at the heart of how Opencast works. It offers the chance to shape our physical environments, strengthen health & safety, and improve the everyday experience for employees and visitors across the organisation.

Reporting to the Director of IT and Operations, this role combines strategic influence with practical impact, in a supportive and people‐first culture. At Opencast, we build technology that makes a positive difference. That work relies on workplaces that are safe, welcoming and run with care. This position brings together workplace operations, health & safety, supplier management and team leadership. It offers real responsibility, clear ownership and the opportunity to continuously improve how Opencast operates day to day. The role also provides the chance to lead a small workplace team and act as a trusted operational partner to people across the business.

What the role offers

• The opportunity to influence how Opencast workplaces look, feel and function.
• Creating environments that are welcoming, efficient and well supported across multiple locations, from onboarding through to internal events and day‐to‐day operations.
• Health & Safety: Clear ownership of health & safety across the organisation. Scope to influence standards at a strategic level, embed strong compliance, and drive continuous improvement that keeps people safe and supported.
• Supplier and property management: A central role in shaping how Opencast works with its workplace and property partners. Ensuring high‐quality services, strong value for money and well‐managed hubs and external spaces.
• Standards, governance and assurance: The chance to embed clear, consistent ways of working by ensuring workplace activity aligns with Opencast's quality, environmental and information security policies and procedures.
• Budget responsibility: Real influence over workplace‐related budgets, balancing cost control with quality and sustainability, in partnership with Finance.
• Leadership and collaboration: A visible leadership role connecting teams and functions. Supporting and developing the workplace team. Acting as a trusted operational partner across the business.

What we're looking for

• Workplace or facilities operations experience, ideally across more than one location.
• Good working knowledge of health & safety legislation and compliance.
• A practical, reliable approach to operational delivery.
• Experience managing suppliers and service performance.
• Budget management and cost control.
• Confident communication and people management skills.
• IOSH Managing Safely qualification, or willingness to work towards it.

Why Opencast?

Opencast is a values‐led consultancy delivering meaningful digital services, often in the public sector. We care about our people, how we work, and the impact we have. This role offers:

• Real influence over how the organisation operates.
• A supportive, inclusive and collaborative culture.
• Flexibility in how and where work is done.
• The space to improve, evolve and make lasting change.

What our offer includes

A competitive pension, health cash plan, share options and discretionary bonus. Flexible hours and 25 days' holiday. People to support you every step of the way.

Where you'll work

Because of the nature of this role, you'll work primarily full time at our wonderful office in Hoults Yard, Newcastle-upon‐Tyne. There will be occasional travel between our hub locations.

We include you

We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.

Interview

Job interviews can be on Microsoft Teams or in person. We'll make any adjustments to help you.

Want to know more?

Visit our website or email careers@opencastsoftware.com.