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- Tasks: Use service design to simplify and enhance systems for better user experiences.
- Company: Join a purpose-driven business with a diverse team of talented service designers.
- Benefits: Enjoy flexible hours, 25 days holiday, and wellbeing support.
- Other info: We value diversity and welcome candidates from all backgrounds.
- Why this job: Make a real impact by improving services that affect people's lives.
- Qualifications: Experience in service design, stakeholder engagement, and leading projects.
The predicted salary is between 28800 - 48000 £ per year.
Do you want to use service design to make systems simpler, fairer and more effective? Are you ready to work in a collaborative environment in a purpose-driven business where you can be part of a diverse practice of talented service designers who grow and learn from one another?
As a Service Designer, you'll connect people, processes and technology to improve how services are delivered, whether that's helping citizens navigate essential forms or supporting employees with the tools they use. Some projects are high-profile and public-facing while others focus on the behind-the-scenes systems that keep services running smoothly.
The role
You'll identify and help solve the more complex service problems that our clients face. You'll investigate, define and design the end-to-end, front-stage and back-stage service journey. You'll consider the problem and solution spaces, balancing user needs, business goals and technical considerations.
You'll play a leadership role in projects and guide the direction of work. You'll build relationships with senior stakeholders and other interested parties. You'll support less experienced colleagues and share your extensive knowledge widely. You'll ensure that work is carried out in accordance with Opencast's quality, environmental, and information security policies and procedures, as well as applicable customer policies, standards and procedures while working on client.
If you have less leadership experience, consider our consultant service designer role.
In your CV and interview you'll need to show how you have:
- analysed and synthesised complex information into actionable insights, needs and recommendations
- conveyed complex information to different audiences, using appropriate creative techniques
- designed artefacts to evidence existing systems and experiences
- designed and facilitated user research, workshops and co-design sessions
- designed accessible and inclusive end-to-end services
- analysed the impact and integration of all aspects of a service in the context of a larger service ecosystem
- worked across multiple work streams
- led discussions with product owners to plan and produce roadmaps
- planned and executed service design practices to different timescales
- considered future business needs and wider client strategies
- designed to government service standards
- worked in agile delivery teams
As well as service design skills, you'll need to show that you have:
- built trust and strong working relationships with senior stakeholders
- respectfully and effectively challenged proposed decisions or solutions
- created common ground between people
- assigned tasks and set project milestones for yourself and others
- coached less experienced practitioners
At the interview, we'll ask you to present a piece of work that demonstrates this experience.
Requirements
Due to the nature of this role, applicants must either currently hold active Security Check (SC) Clearance or be eligible to obtain it. Eligibility typically requires UK citizenship and continuous residence in the UK for the past five years, with no single absence exceeding 28 consecutive days. As a result, we are unable to progress applications from candidates who do not meet these requirements.
What we offer
A competitive package including a 7% employer pension contribution, share options and a discretionary bonus. You'll also benefit from flexible working hours (aligned to client commitments), 25 days' holiday, and access to 3 annual "life happens" days to support unexpected situations. We also offer wellbeing support, ongoing professional development, volunteering opportunities and the chance to be part of a genuinely supportive team.
Where you'll work
Applicants must be able to commute to offices and client sites as part of their normal working arrangements, as travel is essential to fulfilling the responsibilities of the role.
We include you
We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
Interview
Interviews will be conducted via Microsoft Teams. We're happy to make adjustments to support your needs.
Want to know more? Visit our website or email careers@opencastsoftware.com
Service Design - Senior Consultant in London employer: Opencast | B CorpTM
Contact Detail:
Opencast | B CorpTM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design - Senior Consultant in London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into their website and social media. Understand their projects, values, and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how you can showcase your service design skills and experiences. Remember, it’s all about connecting your past work to what they need!
✨Tip Number 3
Bring your portfolio to life! When presenting your work, tell a story. Explain the challenges you faced, the solutions you implemented, and the impact it had. This will not only demonstrate your skills but also your thought process and creativity.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the role, team dynamics, and future projects. This shows that you’re engaged and eager to contribute. Plus, it helps you figure out if this is the right fit for you too!
We think you need these skills to ace Service Design - Senior Consultant in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your service design projects and how you've tackled complex problems, as this will show us you're a great fit for the role.
Showcase Your Leadership: Even if you have less leadership experience, it's important to demonstrate how you've guided teams or projects. Share examples of how you've built relationships with stakeholders and supported less experienced colleagues to show us your collaborative spirit.
Be Creative in Your Application: Use creative techniques to convey your experiences and insights. Whether it’s through visuals or storytelling, we want to see how you can communicate complex information effectively, just like you would in a service design project.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application gets to the right place and you can easily keep track of your progress. Plus, it shows us you're proactive!
How to prepare for a job interview at Opencast | B CorpTM
✨Know Your Service Design Inside Out
Before the interview, make sure you’re well-versed in service design principles and methodologies. Brush up on your experience with user research, co-design sessions, and how you've tackled complex service problems. Be ready to discuss specific projects where you’ve made a significant impact.
✨Prepare Your Presentation
Since you'll need to present a piece of work during the interview, choose a project that showcases your skills effectively. Structure your presentation to highlight your thought process, the challenges faced, and the solutions implemented. Practice delivering it clearly and confidently.
✨Build Relationships with Stakeholders
Think about examples where you've successfully built trust and rapport with senior stakeholders. Be prepared to share how you’ve navigated challenging discussions or decisions, and how you’ve created common ground among diverse teams. This will demonstrate your leadership potential.
✨Showcase Your Adaptability
Service design often requires flexibility and adaptability. Be ready to discuss how you've worked across multiple work streams and adapted your approach based on client needs or project timelines. Highlight any experience you have with agile delivery teams to show you can thrive in dynamic environments.