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For Companies At a Glance
- Tasks: Conduct user research to create impactful, user-centred solutions for clients.
- Company: Join Opencast, a growing B Corp tech consultancy with a purpose-driven culture.
- Benefits: Enjoy flexible hours, 25 days' holiday, and a generous training budget.
- Why this job: Make a real difference by solving complex problems in a collaborative environment.
- Qualifications: Experience in user research and strong collaboration skills are essential.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 43000 - 56000 £ per year.
Do you want to use research to shape services that make a real impact? Are you ready to bring curiosity and insight to projects that improve people’s lives?
If so, Opencast could be the place for you. We’re a growing tech consultancy that creates user-centred solutions with purpose for our clients in government, healthcare and purpose-driven businesses. As a User Researcher, you’ll uncover the needs and voices of people, work in multi-disciplinary teams to feed these needs into design decisions shape impactful services, and bring curiosity, pragmatism and insight to projects. You’ll enjoy, a supportive community whilst working across public sector clients, to solve real problems that impact people\\u2019s lives.
The role
You’ll conduct research which supports the development of a user centred service. You’ll work closely with other user centred design roles, such as Service Designer, Content Designers, and Interaction Designers, to solve complex and interesting problems for our clients.
You\\u2019ll ensure that work is carried out in accordance with Opencast\\\’s quality, environmental, and information security policies and procedures, as well as applicable customer policies, standards, and procedures while working on client.
If you take a leadership role in projects, have a variety of project experience and support more junior colleagues working in design and delivery research you may be better suited to our Senior User Researcher role.
To succeed in this role, you need experience of delivering user research to a delivery team.
In your CV and interview(s), please show how you have:
- chosen from a range of research methods to design the right research approach for the project phase
- produced the required ethics and governance documentation and materials for research activity
- recruited a wide range of participants in line with GDPR and MRS guidelines
- identified key themes, user needs, personas, and design feedback through analysis
- produced clear and concise user research deliverables to meet the needs of different audiences
- worked to GDS standards
- worked in agile delivery teams
In addition to user research skills, there are essential core skills you’ll need to work effectively as a consultant.
In the interview, please show how you have:
- planned your own tasks to achieve the objectives of your project
- respectfully challenged decisions or solutions you don’t agree with
- collaborated well with your colleagues, teammates and clients
In your interview we’ll ask you questions based around these experiences. We’ll also ask you to present a piece of work which demonstrates these skills and experiences.
If you have any of this experience, please show it on your CV and in the interview.
Consultant salary range: £43,000-£56,000
Requirements
Due to the nature of this role, applicants must either currently hold active Security Check (SC) Clearance or be eligible to obtain it.
Eligibility typically requires UK citizenship and continuous residence in the UK for the past five years, with no single absence exceeding 28 consecutive days. As a result, we are unable to progress applications from candidates who do not meet these requirements.
What we offer
A competitive package including a 7% employer pension contribution, share options and a discretionary bonus. You’ll also benefit from flexible working hours (aligned to client commitments), 25 days’ holiday, and access to 3 annual “life happens” days to support unexpected situations. We also offer wellbeing support, ongoing professional development, volunteering opportunities and the chance to be part of a genuinely supportive team.
Where you’ll work
Applicants must be able to commute to offices and client sites as part of their normal working arrangements, as travel is essential to fulfilling the responsibilities of the role.
We include you
We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
Interview
Interviews will be conducted via Microsoft Teams. We’re happy to make adjustments to support your needs.
Want to know more?
Visit our website or email careers@opencastsoftware.com
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User Research - Consultant employer: Opencast | B Corp™
Contact Detail:
Opencast | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Research - Consultant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Opencast or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for your interview by practising common user research scenarios. Think about how you'd tackle specific challenges and be ready to share your thought process. This shows you're not just a doer but a thinker too!
✨Tip Number 3
Showcase your portfolio! If you've got examples of your user research work, bring them along to the interview. Visuals can speak volumes and help the interviewers see your skills in action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Opencast.
We think you need these skills to ace User Research - Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the User Research - Consultant role. Highlight your experience with user research methods and how you've collaborated with design teams in the past. We want to see how you can bring your unique skills to our team!
Showcase Your Research Skills: In your application, be sure to mention specific research projects you've worked on. Detail the methods you used and the outcomes achieved. This will help us understand your approach and how it aligns with our user-centred solutions.
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon where possible. We appreciate well-structured applications that get straight to the point, making it easy for us to see your potential.
Apply Through Our Website: We encourage you to submit your application through our website. This ensures that your application goes directly to us and allows you to easily track your progress. Plus, it’s a great way to show your enthusiasm for joining our team!
How to prepare for a job interview at Opencast | B Corp™
✨Know Your User Research Methods
Familiarise yourself with various user research methods and be ready to discuss which ones you would choose for different project phases. Opencast values a tailored approach, so think about how you can adapt your methods to meet specific client needs.
✨Understand the Importance of Ethics
Be prepared to talk about ethics and governance in user research. Make sure you know the relevant guidelines, such as GDPR and MRS, and be ready to explain how you would ensure compliance while recruiting participants.
✨Showcase Your Collaboration Skills
Since you'll be working closely with other design roles, highlight your experience in collaborative environments. Share examples of how you've effectively communicated and worked with teammates to solve complex problems.
✨Prepare for Agile Discussions
Brush up on agile methodologies and be ready to discuss your experience working in agile delivery teams. Opencast appreciates candidates who can adapt quickly and contribute to fast-paced projects, so demonstrate your flexibility and problem-solving skills.
