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- Tasks: Use service design to simplify and enhance systems for better user experiences.
- Company: Join a purpose-driven business with a diverse team of talented service designers.
- Benefits: Competitive pay, flexible working arrangements, and opportunities for professional growth.
- Why this job: Make a real impact by improving services that affect people's lives.
- Qualifications: Experience in service design and strong communication skills are essential.
- Other info: Collaborative environment with a focus on diversity and inclusion.
Do you want to use service design to make systems simpler, fairer and more effective? Are you ready to work in a collaborative environment in a purpose-driven business where you can be part of a diverse practice of talented service designers who grow and learn from one another? As a Service Designer, you’ll connect people, processes and technology to improve how services are delivered, whether that’s helping citizens navigate essential forms or supporting employees with the tools they use. Some projects are high-profile and public-facing while others focus on the behind-the-scenes systems that keep services running smoothly.
The role involves identifying and helping solve our clients’ service problems. You’ll investigate, define and design the end-to-end, front stage and back stage service journey by considering both the problem and solution space, and balancing user needs, business needs and technical considerations. If you tend to take on more of a leadership role in projects, you may be better suited to our senior consultant service designer role.
To succeed in this role you need experience of working as a Service Designer across a range of complex projects. In your CV and the interview, please show how you have:
- analysed and synthesised complex information into actionable insights, needs and recommendations
- conveyed complex information using storytelling techniques
- designed artefacts to evidence existing and new service systems and experiences
- designed prototypes to test new service concepts
- designed and facilitated workshops and co-design sessions
- helped clients see the value of the design process clearly
- diplomatically articulated tensions between technical, business and user needs
- designed to UK government service standards (GDS)
- worked in agile delivery teams
In addition to service design skills, there are essential core skills you’ll need to work effectively as a consultant. In the interview, please show how you have:
- built trust and developed strong working relationships with stakeholders
- respectfully and effectively challenged decisions or solutions you don’t agree with
- planned your own tasks, in order to achieve the objectives of your project
In the interview we’ll ask you to present a piece of work which demonstrates this experience. If you have experience in these areas, please show it on your CV and we can talk about it at the interview.
Rate: Up to £500pd Inside IR35 depending on project.
Requirements: Due to the nature of this role, applicants must either currently hold active Security Check (SC) Clearance or be eligible to obtain it. Eligibility typically requires UK citizenship and continuous residence in the UK for the past five years, with no single absence exceeding 28 consecutive days. As a result, we are unable to progress applications from candidates who do not meet these requirements.
Where you’ll work: Applicants must be able to commute to offices and client sites as part of their normal working arrangements, as travel is essential to fulfilling the responsibilities of the role.
We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
Interviews will be conducted via Microsoft Teams. We’re happy to make adjustments to support your needs.
Want to know more? Visit our website or email careers@opencastsoftware.com. We are not working with recruitment agencies on this vacancy. If you are interested in this position, please apply directly with Opencast.
Service Design - Consultant (contract) employer: Opencast | B Corp™
Contact Detail:
Opencast | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design - Consultant (contract)
✨Tip Number 1
Get your portfolio ready! Showcase your best service design projects, especially those that highlight your ability to analyse complex information and create actionable insights. Make sure it’s visually appealing and easy to navigate.
✨Tip Number 2
Practice your storytelling skills! When you present your work in interviews, use storytelling techniques to convey the journey of your projects. This will help potential employers see the value of your design process and how you tackle challenges.
✨Tip Number 3
Network like a pro! Connect with other service designers and industry professionals on platforms like LinkedIn. Engaging with the community can lead to valuable insights and even job opportunities that might not be advertised.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in the role and the company. Don’t miss out on this opportunity!
We think you need these skills to ace Service Design - Consultant (contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Design Consultant role. Highlight your experience with complex projects and how you've used storytelling techniques to convey information. We want to see how you’ve designed artefacts and prototypes that showcase your skills!
Showcase Your Problem-Solving Skills: In your application, don’t just list your skills—show us how you’ve identified and solved service problems in the past. Use specific examples that demonstrate your ability to balance user needs with business and technical considerations. We love a good story!
Be Clear and Concise: When writing your application, clarity is key! Make sure your points are easy to understand and directly related to the job description. We appreciate straightforward communication, so keep it simple and to the point.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves. Plus, it’s the best way to stay updated on your application status. Let’s get started!
How to prepare for a job interview at Opencast | B Corp™
✨Know Your Service Design Inside Out
Before the interview, make sure you’re well-versed in service design principles and methodologies. Brush up on your experience with complex projects and be ready to discuss how you've analysed and synthesised information into actionable insights. This will show that you understand the role and can contribute effectively.
✨Prepare Your Storytelling Techniques
Since conveying complex information is key, think about how you can use storytelling techniques to present your past work. Prepare examples where you’ve designed artefacts or prototypes that illustrate your design process. This will help the interviewers see the value of your approach clearly.
✨Showcase Your Collaborative Spirit
As this role thrives in a collaborative environment, be prepared to discuss how you’ve built strong relationships with stakeholders. Share specific instances where you’ve facilitated workshops or co-design sessions, highlighting your ability to work well with others and challenge decisions diplomatically.
✨Demonstrate Your Planning Skills
In the interview, it’s crucial to show how you plan your tasks to meet project objectives. Think of examples where you’ve successfully managed your workload and contributed to the overall success of a project. This will demonstrate your organisational skills and commitment to achieving results.