Senior Service Designer & Strategy Lead

The role involves identifying and solving complex service problems faced by clients. You will investigate, define, and design the end-to-end service journey, balancing user needs, business goals, and technical considerations. You will play a leadership role in projects, guide the direction of work, build relationships with senior stakeholders, and support less experienced colleagues by sharing your extensive knowledge.

Work must be carried out in accordance with Opencast's quality, environmental, and information security policies, as well as applicable customer policies and standards while working on client projects.

This role requires weekly on-site work and regular travel to client locations across the UK. We seek individuals who value in-person collaboration, enjoy building strong relationships, and are passionate about delivering impactful solutions for clients. Due to the nature of this role, you must either hold active Security Check (SC) clearance or be eligible and willing to undergo the clearance process. SC clearance is granted in line with UK Government security vetting requirements, typically requiring UK citizenship and continuous residence in the UK for at least the past five years, with no single absence exceeding 28 consecutive days.

We are recruiting for multiple positions, with opportunities available immediately and in the coming months. If you are interested in joining Opencast, we encourage you to apply.

In your CV and interview, you’ll need to demonstrate:

• Experience with the GDS / Gov Design Systems
• Analysed and synthesised complex information into actionable insights, needs, and recommendations
• Conveyed complex information to different audiences using appropriate creative techniques
• Designed artefacts to evidence existing systems and experiences
• Designed and facilitated user research, workshops, and co-design sessions
• Designed accessible and inclusive end-to-end services
• Analysed the impact and integration of all aspects of a service in the context of a larger service ecosystem
• Worked across multiple work streams
• Led discussions with product owners to plan and produce roadmaps
• Planned and executed service design practices to different timescales
• Considered future business needs and wider client strategies

As well as service design skills, you’ll need to show that you have:

• Built trust and strong working relationships with senior stakeholders
• Respectfully and effectively challenged proposed decisions or solutions
• Created common ground between people
• Assigned tasks and set project milestones for yourself and others
• Coached less experienced practitioners

At the interview, we’ll ask you to present a piece of work that demonstrates this experience.

What we offer includes a competitive package with a 7% employer pension contribution, share options, and a discretionary bonus. You’ll also benefit from 25 days’ holiday and access to 3 annual “life happens” days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team.

This role requires regular on-site attendance at our HQ, hub offices, and client sites, as well as the ability to work from home. Applicants must be able to travel to offices and client sites across the UK as part of their normal working arrangements, as travel is essential for fulfilling the responsibilities of the role.

We welcome candidates from all identities, attributes, ways of thinking, and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, helping to create a fairer society for all.

Interviews will be conducted via Microsoft Teams, and we’re happy to make adjustments to support your needs.

Want to know more? Visit our website or email.