At a Glance
- Tasks: Use service design to simplify and enhance systems for better user experiences.
- Company: Join a purpose-driven business with a diverse team of talented service designers.
- Benefits: Enjoy competitive pay, generous holiday, pension contributions, and wellbeing support.
- Other info: Opportunities for professional growth and a supportive team culture.
- Why this job: Make a real difference by improving services that impact people's lives.
- Qualifications: Experience in service design and strong collaboration skills required.
The predicted salary is between 40000 - 50000 £ per year.
Do you want to use service design to make systems simpler, fairer and more effective? Are you ready to work in a collaborative environment in a purpose-driven business where you can be part of a diverse practice of talented service designers who grow and learn from one another? As a Service Designer (Consultant), you’ll connect people, processes and technology to improve how services are delivered, whether that’s helping citizens navigate essential forms or supporting employees with the tools they use. Some projects are high-profile and public-facing while others focus on the behind-the-scenes systems that keep services running smoothly.
The role
You’ll identify and help solve our clients’ service problems. You’ll investigate, define and design the end-to-end, front stage and back stage service journey. You’ll do this by considering both the problem and solution space, and balancing user needs, business needs and technical considerations. You’ll ensure that work is carried out in accordance with Opencast's quality, environmental, and information security policies and procedures, as well as applicable customer policies, standards and procedures while working on client.
If you tend to take on more of a leadership role in projects, you may be better suited to our Senior Consultant Service Designer role.
Requirements
This role involves weekly on-site work, and you’ll be required to travel regularly to client locations across the UK. We’re looking for people who value in-person collaboration, enjoy building strong relationships, and are passionate about delivering solutions that make a real difference for our clients. Due to the nature of this role, you must either hold active Security Check (SC) clearance or be eligible and willing to undergo the clearance process. SC clearance is granted in line with UK Government security vetting requirements. Typically, applicants must have UK citizenship and have lived continuously in the UK for at least the past five years, with no single absence exceeding 28 consecutive days. Nationality and immigration status may also be considered as part of the vetting process. We are unable to progress applications from candidates who do not meet these requirements. If you are unsure whether you meet the eligibility criteria, we encourage you to review the guidance or discuss this with us before applying.
We are recruiting for multiple positions, with opportunities available immediately and in the coming months. If you are interested in joining Opencast, we encourage you to apply.
To succeed in this role you need experience of working as a Service Designer across a range of complex projects. In your CV and the interview, please show how you have:
- Analysed and synthesised complex information into actionable insights, needs and recommendations
- Conveyed complex information using storytelling techniques
- Designed artefacts to evidence existing and new service systems and experiences
- Designed prototypes to test new service concepts
- Designed and facilitated workshops and co-design sessions
- Helped clients see the value of the design process
- Clearly and diplomatically articulated tensions between technical, business and user needs.
- Designed to government service standards
- Experience with the GDS assessment process
- Worked in agile delivery teams
In addition to service design skills, there are essential core skills you’ll need to work effectively as a consultant. In the interview, please show how you have:
- Built trust and developed strong working relationships with stakeholders
- Respectfully and effectively challenged decisions or solutions you don’t agree with
- Planned your own tasks, in order to achieve the objectives of your project.
In the interview we’ll ask you to present a piece of work which demonstrates this experience. We’ll also ask you questions based around these topics.
What we offer
A competitive package including a 7% employer pension contribution, share options, and a discretionary bonus. You’ll also benefit from 25 days’ holiday and access to 3 annual “life happens” days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team.
Where you’ll work
This role requires regular on-site attendance at our HQ, hub offices, and client sites, as well as the ability to work from home. Applicants must be able to travel to offices and client sites across the UK as part of their normal working arrangements, as travel is essential for fulfilling the responsibilities of the role.
We include you
We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
Interview
Interviews will be conducted via Microsoft Teams. We’re happy to make adjustments to support your needs.
Want to know more? Visit our website or email careers@opencastsoftware.com
Service Designer in Newcastle upon Tyne employer: Opencast | B Corp
At Opencast, we pride ourselves on being an excellent employer that fosters a collaborative and inclusive work culture. As a Service Designer, you'll enjoy a competitive benefits package, including a generous pension contribution, share options, and ample holiday time, all while working alongside a diverse team dedicated to making a meaningful impact. With ongoing professional development opportunities and a supportive environment, you'll have the chance to grow your skills and contribute to projects that truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Opencast's projects and values. This way, you can show how your service design skills align with their mission to make systems simpler and fairer.
✨Tip Number 2
Practice your storytelling! When discussing your past projects, frame them in a way that highlights the impact of your work. Use clear examples to demonstrate how you’ve tackled complex service design challenges.
✨Tip Number 3
Don’t shy away from showcasing your collaborative spirit! Since this role values teamwork, be ready to share experiences where you’ve built strong relationships and worked effectively with diverse teams.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always on the lookout for passionate service designers like you!
We think you need these skills to ace Service Designer in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Designer role. Highlight your experience with service design, especially in complex projects, and don’t forget to showcase your storytelling skills and how you've conveyed complex information.
Showcase Your Process:In your application, be sure to illustrate your design process. Talk about how you've identified service problems, designed prototypes, and facilitated workshops. We want to see your thought process and how you tackle challenges!
Be Clear and Concise:When writing your application, keep it clear and concise. Use straightforward language to articulate your experiences and how they align with the role. Remember, we’re looking for clarity in communication just as much as in design!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Opencast | B Corp
✨Know Your Service Design Inside Out
Before the interview, brush up on your service design principles and methodologies. Be ready to discuss specific projects where you've analysed complex information and turned it into actionable insights. This will show that you understand the intricacies of the role and can apply your knowledge effectively.
✨Showcase Your Storytelling Skills
Prepare to convey complex information using storytelling techniques. Think of a project where you successfully communicated your design process to stakeholders. This not only demonstrates your ability to articulate ideas but also highlights your understanding of user needs and business objectives.
✨Bring Evidence of Your Work
Have a portfolio or examples of artefacts you've designed ready to share. Whether it's prototypes, workshop materials, or co-design session outputs, tangible evidence of your work will help the interviewers see the value you bring to the table.
✨Be Ready for Collaboration Questions
Since this role values in-person collaboration, prepare for questions about how you've built strong relationships with stakeholders. Think of instances where you've respectfully challenged decisions or facilitated discussions to reach a consensus. This will demonstrate your ability to work effectively in a team environment.
