Opencast is a growing tech consultancy focused on user-centred solutions for government and business. We seek an experienced IT Service Delivery Manager to lead the service desk, maintain ITIL-aligned processes and support the ISO 20000-1 framework.
You'll work hands-on across incidents and requests up to 3rd line, collaborate with multiple teams, and be based at our Newcastle HQ with regular on-site presence. We value approachable, organised problem-solvers who champion high-quality IT support.
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IT Service Delivery Lead - Service Desk & ITIL Expert in Newcastle upon Tyne employer: Opencast | B Corp™
Opencast is an excellent employer for Senior Software Engineers, offering a dynamic consultancy environment where innovation thrives. With a strong emphasis on professional development, employees benefit from mentorship opportunities and collaborative agile teams, all while contributing to meaningful projects that adhere to government standards. Located across the UK, Opencast fosters a culture of continuous learning and support, making it an ideal place for those looking to make a significant impact in their careers.
