Content Designer in Newcastle upon Tyne

Eager to create content that meets user needs? Do you want to create content that’s clear, accessible and makes a difference to millions? Are you excited to be able to put users at the heart of everything you design? If so, we’re open to you. As a growing tech consultancy and a B Corp, we create user‑centred solutions with purpose for our clients in government, healthcare and purposeful private sector clients. As a Content Designer, you’ll join an inclusive community to help progress your career while having a direct impact on millions of people, by crafting content that is clear, accessible and user centred.

The role

You’ll design content that helps users complete their goals. You’ll work with other user‑centred design specialists, including user researchers and interaction designers, to help solve complex client problems. You’ll create content based on insights from user research and data, applying best‑practice content design principles. You will make complex ideas and processes easy to understand. You'll ensure that work is carried out in accordance with Opencast's quality, environmental, and information security policies and procedures, as well as applicable customer policies, standards, and procedures while working on client.

If you take more of a leadership role on projects, you may be more suited to our senior content designer role when we are advertising. We’ll want you to demonstrate experience of designing content to meet user needs. You don’t need to have had the job title ‘content designer’ before.

Required experience and skills

• Used content design to make complex ideas and processes easy to understand
• Planned and written content to meet evidenced user needs
• Ensured your work is inclusive and accessible
• Taken a supportive role in user research to test content
• Applied a style guide to your work

As well as content design skills, there are essential core skills you’ll need to be a great consultant.

Interview assessment focus

• Taken a methodical and considered approach to solving content problems
• Planned your own tasks, to achieve the objectives of your project
• Respectfully challenged decisions or solutions you don’t agree with

In the interview, we’ll ask you to present a piece of work which demonstrates these experiences. We’ll also ask you questions based on these topics.

Additional relevant experience (not essential)

• Designing to UK government service standards
• The Government Digital Service assessment process
• Using prototyping tools
• Working in agile delivery teams
• Information architecture
• Planning and facilitating workshops

If you have any of this experience, please show it on your CV and we can talk about it in the interview. If you don’t have this experience please do still apply, as we can coach you in these areas if you join us.

Consultant salary range: £44,001 - £63,000

Requirements

Due to the nature of this role, applicants must either currently hold active Security Check (SC) Clearance or be eligible to obtain it. Eligibility typically requires UK citizenship and continuous residence in the UK for the past five years, with no single absence exceeding 28 consecutive days. As a result, we are unable to progress applications from candidates who do not meet these requirements.

What we offer

A competitive package including a 7% employer pension contribution, share options and a discretionary bonus. You’ll also benefit from flexible working hours (aligned to client commitments), 25 days’ holiday, and access to 3 annual “life happens” days to support unexpected situations. We also offer wellbeing support, ongoing professional development, volunteering opportunities and the chance to be part of a genuinely supportive team.

Where you’ll work

Applicants must be able to commute to offices and client sites as part of their normal working arrangements, as travel is essential to fulfilling the responsibilities of the role.

We include you

We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.

Interview

Interviews will be conducted via Microsoft Teams. We’re happy to make adjustments to support your needs.

Want to know more? Visit our website or email. We are not working with recruitment agencies on this vacancy. If you are interested in this position, please apply directly with Opencast.