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For Companies At a Glance
- Tasks: Use service design to simplify and enhance systems for better user experiences.
- Company: Join a purpose-driven business with a diverse team of talented service designers.
- Benefits: Competitive pay, collaborative environment, and opportunities for professional growth.
- Why this job: Make a real impact by improving services that affect people's lives.
- Qualifications: Experience in service design and ability to analyse complex information.
- Other info: Work in a dynamic setting with a focus on diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Do you want to use service design to make systems simpler, fairer and more effective? Are you ready to work in a collaborative environment in a purpose-driven business where you can be part of a diverse practice of talented service designers who grow and learn from one another?
As a Service Designer, you’ll connect people, processes and technology to improve how services are delivered, whether that’s helping citizens navigate essential forms or supporting employees with the tools they use. Some projects are high-profile and public-facing while others focus on the behind-the-scenes systems that keep services running smoothly.
The role
You’ll identify and help solve our clients’ service problems. You’ll investigate, define and design the end-to-end, front stage and back stage service journey. You’ll do this by considering both the problem and solution space, and balancing user needs, business needs and technical considerations.
If you tend to take on more of a leadership role in projects, you may be better suited to our senior consultant service designer role.
To succeed in this role you need experience of working as a Service Designer across a range of complex projects. In your CV and the interview, please show how you have:
- analysed and synthesised complex information into actionable insights, needs and recommendations
- conveyed complex information using storytelling techniques
- designed artefacts to evidence existing and new service systems and experiences
- designed prototypes to test new service concepts
- designed and facilitated workshops and co-design sessions
- helped clients see the value of the design process
- clearly and diplomatically articulated tensions between technical, business and user needs
- designed to UK government service standards (GDS)
- worked in agile delivery teams
In addition to service design skills, there are essential core skills you’ll need to work effectively as a consultant. In the interview, please show how you have:
- built trust and developed strong working relationships with stakeholders
- respectfully and effectively challenged decisions or solutions you don’t agree with
- planned your own tasks, in order to achieve the objectives of your project
In the interview we’ll ask you to present a piece of work which demonstrates this experience. If you have experience in these areas, please show it on your CV and we can talk about it at the interview.
Rate
Up to £500pd Inside IR35
Requirements
Due to the nature of this role, applicants must either currently hold active Security Check (SC) Clearance or be eligible to obtain it. Eligibility typically requires UK citizenship and continuous residence in the UK for the past five years, with no single absence exceeding 28 consecutive days. As a result, we are unable to progress applications from candidates who do not meet these requirements.
Where you’ll work
Applicants must be able to commute to offices and client sites as part of their normal working arrangements, as travel is essential to fulfilling the responsibilities of the role.
We include you
We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
Interview
Interviews will be conducted via Microsoft Teams. We’re happy to make adjustments to support your needs.
Want to know more? Visit our website or email careers@opencastsoftware.com. We are not working with recruitment agencies on this vacancy. If you are interested in this position, please apply directly with Opencast.
Service Design - Consultant (contract) in Manchester employer: Opencast | B Corp™
Contact Detail:
Opencast | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design - Consultant (contract) in Manchester
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into their projects and values. This way, you can tailor your answers to show how your experience aligns with their mission.
✨Tip Number 2
Practice storytelling! When discussing your past projects, frame them as stories. Highlight the challenges you faced, the actions you took, and the results you achieved. This makes your experience memorable.
✨Tip Number 3
Show off your collaboration skills! Be ready to share examples of how you've worked with diverse teams. Emphasise your ability to build trust and navigate tensions between different needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Opencast.
We think you need these skills to ace Service Design - Consultant (contract) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Design Consultant role. Highlight your experience with complex projects and how you've tackled service problems. We want to see your storytelling skills shine through!
Showcase Your Skills: In your application, don’t just list your skills—show us how you’ve used them! Include examples of how you've designed artefacts or facilitated workshops. This is your chance to demonstrate your expertise in action.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your insights and recommendations are easy to understand. Avoid jargon where possible!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Opencast | B Corp™
✨Know Your Service Design Inside Out
Before the interview, brush up on your service design principles and methodologies. Be ready to discuss specific projects where you've analysed complex information and turned it into actionable insights. This will show that you understand the intricacies of the role and can apply your knowledge effectively.
✨Showcase Your Storytelling Skills
Prepare to convey complex information using storytelling techniques. Think about how you can present your past work in a way that highlights the journey of the service design process. This not only makes your experience relatable but also demonstrates your ability to engage stakeholders.
✨Bring Evidence of Your Work
Have a portfolio or examples of artefacts and prototypes ready to share during the interview. This could include designs that meet UK government service standards or any workshop facilitation you've done. Visual evidence can significantly strengthen your case and help the interviewers see your capabilities.
✨Build Rapport with Interviewers
During the interview, focus on building trust and rapport with your interviewers. Be respectful and articulate when discussing any disagreements you might have had in past projects. This shows that you can challenge decisions diplomatically while still maintaining strong working relationships.
