At a Glance
- Tasks: Conduct user research to shape impactful services and improve people's lives.
- Company: Join a growing tech consultancy focused on user-centred solutions.
- Benefits: Competitive salary, pension contributions, share options, and 25 days holiday.
- Other info: Regular travel across the UK and a supportive community await you.
- Why this job: Make a real difference while collaborating with diverse teams on meaningful projects.
- Qualifications: Experience in user research and strong collaboration skills required.
The predicted salary is between 35000 - 45000 £ per year.
Do you want to use research to shape services that make a real impact? Are you ready to bring curiosity and insight to projects that improve people’s lives? If so, Opencast could be the place for you. We’re a growing tech consultancy that creates user-centred solutions with purpose for our clients in government, healthcare and purpose-driven businesses.
You’ll conduct research which supports the development of a user centred service. You’ll work closely with other user centred design roles, such as Service Designer, Content Designers, and Interaction Designers, to solve complex and interesting problems for our clients. You'll ensure that work is carried out in accordance with Opencast's quality, environmental, and information security policies and procedures, as well as applicable customer policies, standards, and procedures while working on client.
This role involves weekly on-site work, and you’ll be required to travel regularly to client locations across the UK. We’re looking for people who value in-person collaboration, enjoy building strong relationships, and are passionate about delivering solutions that make a real difference for our clients.
Due to the nature of this role, you must either hold active Security Check (SC) clearance or be eligible and willing to undergo the clearance process. SC clearance is granted in line with UK Government security vetting requirements. Typically, applicants must have UK citizenship and have lived continuously in the UK for at least the past five years, with no single absence exceeding 28 consecutive days. Nationality and immigration status may also be considered as part of the vetting process. We are unable to progress applications from candidates who do not meet these requirements.
If you are unsure whether you meet the eligibility criteria, we encourage you to review the guidance or discuss this with us before applying. We are recruiting for multiple positions, with opportunities available immediately and in the coming months. If you are interested in joining Opencast, we encourage you to apply.
To succeed in this role, you need experience of delivering user research to a delivery team. In your CV and interview(s), please show how you have:
- Chosen from a range of research methods to design the right research approach for the project phase
- Produced the required ethics and governance documentation and materials for research activity
- Recruited a wide range of participants in line with GDPR and MRS guidelines
- Identified key themes, user needs, personas, and design feedback through analysis
- Produced clear and concise user research deliverables to meet the needs of different audiences
- Worked to GDS standards
- Worked in agile delivery teams
In addition to user research skills, there are essential core skills you’ll need to work effectively as a consultant. In the interview, please show how you have:
- Planned your own tasks to achieve the objectives of your project
- Respectfully challenged decisions or solutions you don’t agree with
- Collaborated well with your colleagues, teammates and clients
What we offer: A competitive package including a 7% employer pension contribution, share options, and a discretionary bonus. You’ll also benefit from 25 days’ holiday and access to 3 annual “life happens” days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team.
This role requires regular on-site attendance at our HQ, hub offices, and client sites, as well as the ability to work from home. Applicants must be able to travel to offices and client sites across the UK as part of their normal working arrangements, since travel is essential for fulfilling the responsibilities of the role.
We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
Interviews will be conducted via Microsoft Teams. We’re happy to make adjustments to support your needs.
User Researcher in London employer: Opencast | B Corp
Opencast is an exceptional employer that fosters a supportive and collaborative work culture, where your research can truly shape impactful services for clients in government and healthcare. With a competitive benefits package, including a generous pension contribution and professional development opportunities, you will thrive in an environment that values diversity and encourages personal growth while making a real difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land User Researcher in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for your interviews by practising common questions and showcasing your research skills. Think about how you've used different methods in past projects and be ready to discuss them in detail. Remember, it's all about demonstrating your curiosity and insight!
✨Tip Number 3
Showcase your work! Bring along a portfolio or examples of your user research deliverables to the interview. This will help you illustrate your experience and give the interviewers a clear picture of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Opencast.
We think you need these skills to ace User Researcher in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the User Researcher role. Highlight your experience with user research methods and how you've collaborated in multi-disciplinary teams. We want to see how your skills align with what we do!
Showcase Your Projects:In your application, include specific examples of projects where you've made a real impact. Describe the research methods you used and the outcomes achieved. This helps us understand your approach and how you can contribute to our team.
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language and structure your thoughts logically. We appreciate well-organised applications that make it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Opencast | B Corp
✨Know Your Research Methods
Make sure you’re well-versed in various user research methods. Be ready to discuss how you've chosen the right approach for different project phases and how it impacted the outcomes. This shows your adaptability and understanding of user-centred design.
✨Showcase Your Deliverables
Prepare to present clear and concise user research deliverables from your past projects. Highlight how these documents catered to different audiences and met their needs. This will demonstrate your ability to communicate effectively and tailor your findings.
✨Emphasise Collaboration
Opencast values teamwork, so be prepared to share examples of how you’ve collaborated with colleagues and clients. Discuss any challenges you faced and how you respectfully challenged decisions when necessary. This will show your commitment to creating impactful solutions together.
✨Be Ready for Ethical Discussions
Since ethics are crucial in user research, be prepared to talk about how you’ve produced ethics and governance documentation for your research activities. This will highlight your professionalism and adherence to guidelines, which is essential for this role.
