At a Glance
- Tasks: Conduct user research to shape impactful services and improve lives.
- Company: Join a growing tech consultancy focused on user-centred solutions.
- Benefits: Competitive salary, pension contributions, 25 days holiday, and wellbeing support.
- Other info: Opportunities for professional development and a supportive community await you.
- Why this job: Make a real difference by understanding user needs and collaborating with diverse teams.
- Qualifications: Experience in user research and strong collaboration skills required.
The predicted salary is between 35000 - 45000 £ per year.
Do you want to use research to shape services that make a real impact? Are you ready to bring curiosity and insight to projects that improve people’s lives? If so, Opencast could be the place for you. We’re a growing tech consultancy that creates user-centred solutions with purpose for our clients in government, healthcare and purpose-driven businesses.
The role involves conducting research which supports the development of a user centred service. You’ll work closely with other user centred design roles, such as Service Designer, Content Designers, and Interaction Designers, to solve complex and interesting problems for our clients.
You will ensure that work is carried out in accordance with Opencast's quality, environmental, and information security policies and procedures, as well as applicable customer policies, standards, and procedures while working on client projects.
This role involves weekly on-site work, and you’ll be required to travel regularly to client locations across the UK. We’re looking for people who value in-person collaboration, enjoy building strong relationships, and are passionate about delivering solutions that make a real difference for our clients.
Due to the nature of this role, you must either hold active Security Check (SC) clearance or be eligible and willing to undergo the clearance process. SC clearance is granted in line with UK Government security vetting requirements. Typically, applicants must have UK citizenship and have lived continuously in the UK for at least the past five years, with no single absence exceeding 28 consecutive days. Nationality and immigration status may also be considered as part of the vetting process.
To succeed in this role, you need experience of delivering user research to a delivery team. In your CV and interview(s), please show how you have:
- Chosen from a range of research methods to design the right research approach for the project phase
- Produced the required ethics and governance documentation and materials for research activity
- Recruited a wide range of participants in line with GDPR and MRS guidelines
- Identified key themes, user needs, personas, and design feedback through analysis
- Produced clear and concise user research deliverables to meet the needs of different audiences
- Worked to GDS standards
- Worked in agile delivery teams
In addition to user research skills, there are essential core skills you’ll need to work effectively as a consultant. In the interview, please show how you have:
- Planned your own tasks to achieve the objectives of your project
- Respectfully challenged decisions or solutions you don’t agree with
- Collaborated well with your colleagues, teammates and clients
What we offer includes a competitive package with a 7% employer pension contribution, share options, and a discretionary bonus. You’ll also benefit from 25 days’ holiday and access to 3 annual “life happens” days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team.
This role requires regular on-site attendance at our HQ, hub offices, and client sites, as well as the ability to work from home. Applicants must be able to travel to offices and client sites across the UK as part of their normal working arrangements, since travel is essential for fulfilling the responsibilities of the role.
We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
Interviews will be conducted via Microsoft Teams. We’re happy to make adjustments to support your needs.
User Researcher in Leeds employer: Opencast | B Corp
Opencast is an exceptional employer that fosters a supportive and collaborative work culture, where user researchers can thrive while making a meaningful impact on public sector services. With a competitive benefits package, including a generous pension contribution, share options, and ample holiday, employees are encouraged to grow professionally through ongoing development and volunteering opportunities. Located in the UK, Opencast values diversity and inclusion, ensuring that all voices are heard and respected, which enhances the innovative solutions we deliver to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land User Researcher in Leeds
✨Tip Number 1
Get to know the company inside out! Research Opencast's projects and values so you can show how your skills align with their mission during interviews. This will help you stand out as someone who genuinely cares about making an impact.
✨Tip Number 2
Practice your storytelling skills! Be ready to share specific examples of your user research experience that highlight your problem-solving abilities. Use the STAR method (Situation, Task, Action, Result) to keep your answers clear and engaging.
✨Tip Number 3
Network like a pro! Connect with current or former Opencast employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. A personal connection can give you an edge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Opencast.
We think you need these skills to ace User Researcher in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the User Researcher role. Highlight your experience with user research methods and how you've collaborated with design teams. We want to see how your skills align with what we're looking for!
Showcase Your Projects:In your application, include specific examples of projects where you've made an impact. Describe the research methods you used and the outcomes. This helps us understand your approach and how you can contribute to our team.
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Opencast | B Corp
✨Know Your Research Methods
Make sure you’re well-versed in various user research methods. Be ready to discuss how you've chosen the right approach for different project phases, and have examples at hand that showcase your ability to adapt your methods based on the needs of the project.
✨Showcase Your Collaboration Skills
Since this role involves working closely with multi-disciplinary teams, be prepared to share specific instances where you’ve collaborated effectively with designers and other stakeholders. Highlight how you’ve contributed to team discussions and decision-making processes.
✨Prepare Your Deliverables
Bring along a clear and concise piece of user research work that demonstrates your skills. This could be a report or presentation that outlines key themes, user needs, and design feedback. Make sure it’s tailored to meet the needs of different audiences, as this will show your versatility.
✨Understand the Importance of Ethics
Familiarise yourself with ethics and governance documentation related to user research. Be ready to discuss how you’ve produced these materials in past projects and how you ensure compliance with GDPR and MRS guidelines when recruiting participants.
