At a Glance
- Tasks: Lead the design of complex public services and solve real-world problems.
- Company: Join Opencast, a leader in innovative public service design.
- Benefits: Enjoy competitive pay, generous holiday, and wellbeing support.
- Other info: Opportunities for professional growth and a supportive work environment.
- Why this job: Make a meaningful impact while collaborating with diverse teams.
- Qualifications: Experience in service design and strong stakeholder relationship skills.
The predicted salary is between 55000 - 65000 £ per year.
The role involves identifying and solving complex service problems faced by clients. You will investigate, define, and design the end-to-end service journey, balancing user needs, business goals, and technical considerations. A leadership role in projects is expected, guiding the direction of work while building relationships with senior stakeholders and supporting less experienced colleagues.
This position requires weekly on-site work and regular travel to client locations across the UK. We seek individuals who value in-person collaboration, enjoy building strong relationships, and are passionate about delivering impactful solutions for clients. Candidates must either hold active Security Check (SC) clearance or be eligible and willing to undergo the clearance process, which is granted in line with UK Government security vetting requirements.
Requirements include:
- Experience with the GDS / Gov Design Systems
- Analysed and synthesised complex information into actionable insights, needs, and recommendations
- Conveyed complex information to different audiences using appropriate creative techniques
- Designed artefacts to evidence existing systems and experiences
- Designed and facilitated user research, workshops, and co-design sessions
- Designed accessible and inclusive end-to-end services
- Analysed the impact and integration of all aspects of a service in the context of a larger service ecosystem
- Worked across multiple work streams
- Led discussions with product owners to plan and produce roadmaps
- Planned and executed service design practices to different timescales
- Considered future business needs and wider client strategies
In addition to service design skills, you should demonstrate:
- Built trust and strong working relationships with senior stakeholders
- Respectfully and effectively challenged proposed decisions or solutions
- Created common ground between people
- Assigned tasks and set project milestones for yourself and others
- Coached less experienced practitioners
At the interview, you will be asked to present a piece of work that demonstrates your experience.
What we offer includes a competitive package with a 7% employer pension contribution, share options, and a discretionary bonus. Benefits also include 25 days’ holiday and access to 3 annual “life happens” days, wellbeing support, ongoing professional development, volunteering opportunities, and being part of a genuinely supportive team.
This role requires regular on-site attendance at our HQ, hub offices, and client sites, as well as the ability to work from home. Applicants must be able to travel to offices and client sites across the UK as part of their normal working arrangements.
We welcome candidates from all identities, attributes, ways of thinking, and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, helping to create a fairer society for all.
Interviews will be conducted via Microsoft Teams, and we’re happy to make adjustments to support your needs.
For more information, visit our website or email careers@opencastsoftware.com.
Senior Service Designer — Leader in Complex Public Services in Leeds employer: Opencast | B Corp
Opencast is an exceptional employer that fosters a collaborative and supportive work culture, where employees are encouraged to learn and grow together. With a competitive benefits package including a generous pension contribution, share options, and ample holiday, Opencast prioritises employee wellbeing and professional development. The diverse team works across various locations, providing unique opportunities for engagement with both public and private sector clients, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Designer — Leader in Complex Public Services in Leeds
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Opencast | B Corp, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Opencast | B Corp and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Senior Service Designer — Leader in Complex Public Services in Leeds
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Opencast | B Corp and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Opencast | B Corp
✨Get to Know Public Sector Values
Before your interview with Opencast | B Corp, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Opencast | B Corp.
