At a Glance
- Tasks: Lead the design of innovative service solutions for clients, tackling complex problems head-on.
- Company: Join Opencast, a forward-thinking company dedicated to impactful service design.
- Benefits: Enjoy a competitive salary, generous holiday, pension contributions, and wellbeing support.
- Other info: Diverse and inclusive workplace with opportunities for professional growth and development.
- Why this job: Make a real difference by designing services that improve user experiences and client satisfaction.
- Qualifications: Experience in service design, strong communication skills, and a passion for collaboration.
The predicted salary is between 50000 - 65000 £ per year.
The role involves identifying and solving complex service problems faced by clients. You will investigate, define, and design the end-to-end service journey, balancing user needs, business goals, and technical considerations. A leadership role in projects is expected, guiding the direction of work while building relationships with senior stakeholders and supporting less experienced colleagues.
This position requires weekly on-site work and regular travel to client locations across the UK. We seek individuals who value in-person collaboration, enjoy building strong relationships, and are passionate about delivering impactful solutions for clients. Active Security Check (SC) clearance is required or eligibility and willingness to undergo the clearance process.
Requirements include:
- Experience with GDS / Gov Design Systems
- Analysed and synthesised complex information into actionable insights
- Conveyed complex information to different audiences using creative techniques
- Designed artefacts to evidence existing systems and experiences
- Facilitated user research, workshops, and co-design sessions
- Designed accessible and inclusive end-to-end services
- Analysed the impact and integration of all aspects of a service
- Worked across multiple work streams
- Led discussions with product owners to plan and produce roadmaps
- Planned and executed service design practices
- Considered future business needs and wider client strategies
In addition to service design skills, you should demonstrate:
- Built trust and strong working relationships with senior stakeholders
- Respectfully challenged proposed decisions or solutions
- Created common ground between people
- Assigned tasks and set project milestones
- Coached less experienced practitioners
At the interview, you will be asked to present a piece of work that demonstrates your experience.
What we offer includes a competitive package with a 7% employer pension contribution, share options, and a discretionary bonus. Benefits also include 25 days’ holiday, 3 annual “life happens” days, wellbeing support, ongoing professional development, and volunteering opportunities.
This role requires regular on-site attendance at our HQ, hub offices, and client sites, as well as the ability to work from home. Travel to offices and client sites across the UK is essential.
We welcome candidates from all identities, attributes, ways of thinking, and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver.
Interviews will be conducted via Microsoft Teams, and adjustments can be made to support your needs.
For more information, visit our website or email careers@opencastsoftware.com.
Senior Service Designer - Lead Programs (UK Travel) in Glasgow employer: Opencast | B Corp
Opencast is an exceptional employer that fosters a collaborative and supportive work culture, where employees are encouraged to learn and grow together. With a competitive benefits package including a generous pension contribution, share options, and ample holiday, Opencast prioritises employee wellbeing and professional development. The diverse team works across various locations, providing unique opportunities for engagement with both public and private sector clients, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Designer - Lead Programs (UK Travel) in Glasgow
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Opencast | B Corp for a Senior Service Designer - Lead Programs (UK Travel), make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Opencast | B Corp before they go live!
We think you need these skills to ace Senior Service Designer - Lead Programs (UK Travel) in Glasgow
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Senior Service Designer - Lead Programs (UK Travel) at Opencast | B Corp, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Opencast | B Corp does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Opencast | B Corp. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Opencast | B Corp.
How to prepare for a job interview at Opencast | B Corp
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Opencast | B Corp, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Opencast | B Corp might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Opencast | B Corp!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Opencast | B Corp is looking for.
