At a Glance
- Tasks: Conduct user research to shape impactful services and improve people's lives.
- Company: Join Opencast, a growing tech consultancy focused on user-centred solutions.
- Benefits: Enjoy competitive pay, 25 days holiday, and wellbeing support.
- Other info: Regular travel across the UK and a supportive community await you.
- Why this job: Make a real difference while collaborating with diverse teams on meaningful projects.
- Qualifications: Experience in user research and a passion for delivering solutions.
The predicted salary is between 35000 - 45000 £ per year.
Do you want to use research to shape services that make a real impact? Are you ready to bring curiosity and insight to projects that improve people’s lives? If so, Opencast could be the place for you. We’re a growing tech consultancy that creates user-centred solutions with purpose for our clients in government, healthcare and purpose-driven businesses.
The role involves conducting research which supports the development of a user centred service. You’ll work closely with other user centred design roles, such as Service Designer, Content Designers, and Interaction Designers, to solve complex and interesting problems for our clients.
You will ensure that work is carried out in accordance with Opencast's quality, environmental, and information security policies and procedures, as well as applicable customer policies, standards, and procedures while working on client projects.
This role involves weekly on-site work, and you’ll be required to travel regularly to client locations across the UK. We’re looking for people who value in-person collaboration, enjoy building strong relationships, and are passionate about delivering solutions that make a real difference for our clients.
Due to the nature of this role, you must either hold active Security Check (SC) clearance or be eligible and willing to undergo the clearance process. SC clearance is granted in line with UK Government security vetting requirements. Typically, applicants must have UK citizenship and have lived continuously in the UK for at least the past five years, with no single absence exceeding 28 consecutive days. Nationality and immigration status may also be considered as part of the vetting process.
To succeed in this role, you need experience of delivering user research to a delivery team. In your CV and interview(s), please show how you have:
- Chosen from a range of research methods to design the right research approach for the project phase
- Produced the required ethics and governance documentation and materials for research activity
- Recruited a wide range of participants in line with GDPR and MRS guidelines
- Identified key themes, user needs, personas, and design feedback through analysis
- Produced clear and concise user research deliverables to meet the needs of different audiences
- Worked to GDS standards
- Worked in agile delivery teams
In addition to user research skills, there are essential core skills you’ll need to work effectively as a consultant. In the interview, please show how you have:
- Planned your own tasks to achieve the objectives of your project
- Respectfully challenged decisions or solutions you don’t agree with
- Collaborated well with your colleagues, teammates and clients
What we offer includes a competitive package with a 7% employer pension contribution, share options, and a discretionary bonus. You’ll also benefit from 25 days’ holiday and access to 3 annual “life happens” days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team.
This role requires regular on-site attendance at our HQ, hub offices, and client sites, as well as the ability to work from home. Applicants must be able to travel to offices and client sites across the UK as part of their normal working arrangements, since travel is essential for fulfilling the responsibilities of the role.
We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
Interviews will be conducted via Microsoft Teams. We’re happy to make adjustments to support your needs.
User Researcher in England employer: Opencast | B Corp
At Opencast, we pride ourselves on being an excellent employer that fosters a supportive and collaborative work culture. As a User Researcher, you'll have the opportunity to make a meaningful impact on public sector services while enjoying a competitive benefits package, including a generous pension contribution and professional development opportunities. Our commitment to diversity and inclusion ensures that all voices are heard, making it a truly rewarding place to grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land User Researcher in England
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Opencast's projects and values. This will help you connect your experience with their mission and show them you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to user research and think about how your past experiences align with what they're looking for. The more you rehearse, the more confident you'll feel.
✨Tip Number 3
Showcase your work! Bring a portfolio or examples of your previous research projects to the interview. This not only demonstrates your skills but also gives you a chance to discuss your thought process and impact.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the team dynamics, project challenges, or company culture. This shows you're engaged and helps you figure out if Opencast is the right fit for you.
We think you need these skills to ace User Researcher in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the User Researcher role. Highlight your experience with user research methods and how you've collaborated with design teams. We want to see how your skills align with what we're looking for!
Showcase Your Projects:In your application, include specific examples of projects where you've made an impact. Describe the research methods you used and the outcomes. This helps us understand your approach and how you can contribute to our team.
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language and structure your thoughts well. We appreciate a well-organised application that makes it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Opencast | B Corp
✨Know Your Research Methods
Make sure you’re well-versed in various user research methods. Be ready to discuss how you've chosen the right approach for different project phases, and have examples at hand that showcase your adaptability and insight.
✨Showcase Your Collaboration Skills
Since this role involves working closely with multi-disciplinary teams, prepare to share specific instances where you’ve successfully collaborated with designers and other stakeholders. Highlight how you’ve contributed to team dynamics and decision-making processes.
✨Prepare Your Deliverables
Bring along a clear and concise piece of work that demonstrates your user research deliverables. This could be a report or presentation that illustrates key themes, user needs, and design feedback, tailored for different audiences.
✨Understand the Importance of Ethics
Be ready to discuss the ethics and governance documentation you’ve produced for research activities. Show that you understand GDPR and MRS guidelines, and how you’ve recruited participants while respecting their privacy.
