At a Glance
- Tasks: Lead the design of innovative service solutions for clients, tackling complex challenges.
- Company: Join Opencast, a forward-thinking company dedicated to impactful service design.
- Benefits: Enjoy a competitive salary, generous holiday, pension contributions, and wellbeing support.
- Other info: Diverse and inclusive workplace with opportunities for professional growth and development.
- Why this job: Make a real difference by designing services that improve lives and businesses.
- Qualifications: Experience in service design, strong stakeholder management, and a passion for collaboration.
The predicted salary is between 60000 - 75000 £ per year.
The role involves identifying and solving complex service problems faced by clients. You will investigate, define, and design the end-to-end service journey, balancing user needs, business goals, and technical considerations. A leadership role in projects is expected, guiding the direction of work while building relationships with senior stakeholders and supporting less experienced colleagues.
This position requires weekly on-site work and regular travel to client locations across the UK. We seek individuals who value in-person collaboration, enjoy building strong relationships, and are passionate about delivering impactful solutions for clients. Candidates must either hold active Security Check (SC) clearance or be eligible and willing to undergo the clearance process, which typically requires UK citizenship and continuous residence in the UK for at least the past five years.
In your CV and interview, you’ll need to demonstrate:
- Experience with the GDS / Gov Design Systems
- Analysed and synthesised complex information into actionable insights, needs, and recommendations
- Conveyed complex information to different audiences using appropriate creative techniques
- Designed artefacts to evidence existing systems and experiences
- Designed and facilitated user research, workshops, and co-design sessions
- Designed accessible and inclusive end-to-end services
- Analysed the impact and integration of all aspects of a service in the context of a larger service ecosystem
- Worked across multiple work streams
- Led discussions with product owners to plan and produce roadmaps
- Planned and executed service design practices to different timescales
- Considered future business needs and wider client strategies
Additionally, you should have:
- Built trust and strong working relationships with senior stakeholders
- Respectfully and effectively challenged proposed decisions or solutions
- Created common ground between people
- Assigned tasks and set project milestones for yourself and others
- Coached less experienced practitioners
At the interview, you will be asked to present a piece of work that demonstrates this experience.
What we offer includes a competitive package with a 7% employer pension contribution, share options, and a discretionary bonus. You will also benefit from 25 days’ holiday and access to 3 annual “life happens” days. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team.
This role requires regular on-site attendance at our HQ, hub offices, and client sites, as well as the ability to work from home. Applicants must be able to travel to offices and client sites across the UK as part of their normal working arrangements.
We welcome candidates from all identities, attributes, ways of thinking, and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, helping to create a fairer society for all.
Interviews will be conducted via Microsoft Teams, and we’re happy to make adjustments to support your needs.
Want to know more? Visit our website or email careers@opencastsoftware.com.
