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- Tasks: Build client relationships and drive new business opportunities in a dynamic tech consultancy.
- Company: Join Opencast, a B Corp™ certified tech consultancy focused on user-centred solutions.
- Benefits: Enjoy flexible hours, competitive pension, health cash plan, and 25 days' holiday.
- Why this job: Make a real difference while working with diverse teams and innovative projects.
- Qualifications: Strong communication skills and experience in client relationship management.
- Other info: Embrace a culture of growth and inclusivity in a supportive environment.
The predicted salary is between 48000 - 84000 £ per year.
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Are you looking for work that makes a difference? Do you want to work with people who learn and grow together?
If so, Opencast could be the place for you. We’re a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business.
What you’ll do within our teams
- Build networks and win new work within accounts, meeting or exceeding growth targets
- Create, track, maintain and surface key client business targets and goals
- Present and make proposals, including pricing, rate cards and time and materials quotes
- Generate and assess new opportunities within accounts and qualifying them in or out
- Work with marketing to highlight case studies and potential promotional activity with clients
- Work with Corporate Development to provide informed new business drives
- Assist with new prospects, or lead on an existing client bid management
- Forecast demand via pipeline, publish pipeline, and feed pipeline updates
- Update Recruitment for advance hiring and innovation team preparation
Client relationships and management
- Form trusted long-term relationships with key client stakeholders
- Promote the work we do and the services we offer with clients, peers and senior colleagues
- Get purchase orders, scopes of work and legal documents in place and stored safely. Manage processes in Salesforce and Key Account Management software
- Ensure we adhere to contractual and contract commitments (contractual SLAs / KPIs)
- Embody Opencast values across our clients
- Liaise with clients and be their voice in our organisation
- Act as a point of escalation for client account risks & issues
- Work with point people for account reporting and demonstrating impact to the client
- Ensure we deliver the people and projects we promised
- Work with People Allocation and our Delivery Management Office to mobilise consultants onto the client
- Brief any new opportunity requirements to our internal teams
- Ensure timely onboarding of our people to client accounts
- Review monthly billing reports for accuracy
- Support the development and motivation of our people. This includes decisions on training, re-skilling, rotation and formal 1-2-1 meetings
- Act as a second-level contact if the People team or Service Leads aren’t available to help. This could include minor issues, holidays and sickness. You\\\’ll also need to ensure the client is aware and not negatively affected
Client-friendly qualifications
- Can be the client’s voice in our organisation and work within a client-centric culture
- Improve client experiences by iterating and applying a client experience roadmap
- Are strategic in the development of relationships and opportunities within existing client accounts
- Work well with Service Leads to ensure work delivered is to the highest standard
- Can maximise revenue and profitability of accounts, whilst maintaining positive relationships
- Clearly communicate the health, future goals, plans and revenue generation of your accounts
- Drive new business, assist with new prospects and lead on bid management
- Know how to negotiate commercial contracts and adhere to contractual and compliance commitments coming
What our offer includes
A competitive pension, health cash plan, share options and discretionary bonus.
Flexible hours and 25 days\\\’ holiday.
People to support you every step of the way.
Where you’ll work
Your working time at Opencast will be split between multiple locations, including from our HQ and hub locations, or home. Travel is part of life at Opencast, and takes in account requirements of your work, and your team.
We include you
We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
Interview
Job interviews are on Microsoft Teams. We’ll make any adjustments to help you.
Want to know more?
Visit our website or email careers@opencastsoftware.com
Seniority level
- Director
Employment type
- Full-time
Job function
- Information Technology and Business Development
Industries
- IT Services and IT Consulting and Technology, Information and Media
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Client Relationship Director employer: Opencast | B Corp™
Contact Detail:
Opencast | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Remember, it’s all about building those relationships that can lead to job opportunities.
✨Tip Number 2
Be proactive in your job search. Instead of waiting for job postings, reach out directly to companies you admire, like Opencast. Express your interest and see if they have any upcoming opportunities. A little initiative can go a long way!
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their mission. Tailor your responses to show how your skills align with what they’re looking for, especially in client relationship management.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team at Opencast.
We think you need these skills to ace Client Relationship Director
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Relationship Director role. Highlight your experience in building client relationships and achieving growth targets, as these are key aspects of the job.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve successfully managed client accounts or driven new business. Numbers and results speak volumes, so include any relevant metrics!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who embodies our values and can connect with clients on a personal level, so don’t be afraid to show us who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves, and you’ll find all the details you need to make your submission stand out.
How to prepare for a job interview at Opencast | B Corp™
✨Know Your Client Relationship Strategies
Before the interview, brush up on your client relationship management strategies. Be ready to discuss how you’ve built and maintained long-term relationships with clients in the past. Use specific examples that highlight your ability to meet or exceed growth targets.
✨Familiarise Yourself with Opencast's Values
Opencast is all about making a difference and embodying their values. Make sure you understand what these values are and think of ways you can demonstrate them in your previous work experiences. This will show that you’re not just a fit for the role, but also for the company culture.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical client issues or manage account risks. Prepare by thinking through potential scenarios and how you would handle them. This will showcase your strategic thinking and problem-solving skills, which are crucial for the Client Relationship Director role.
✨Showcase Your Negotiation Skills
Since the role involves negotiating commercial contracts, be prepared to discuss your negotiation experience. Think of specific instances where you successfully navigated contract discussions, and be ready to explain your approach and the outcomes. This will demonstrate your capability to adhere to contractual commitments while maintaining positive client relationships.
