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For Companies At a Glance
- Tasks: Grow and manage key client accounts while delivering impactful solutions.
- Company: Join a dynamic tech consultancy focused on user-centred solutions.
- Benefits: Enjoy flexible hours, competitive salary, and a supportive team environment.
- Why this job: Make a real difference by nurturing client relationships and driving business growth.
- Qualifications: Proven experience in client management and strategic relationship building.
- Other info: Remote work with travel opportunities and a commitment to diversity.
The predicted salary is between 48000 - 72000 £ per year.
Overview
Opencast is a growing tech consultancy that creates user-centred solutions with purpose for clients in government and business. We’re looking for an experienced Client Relationship Director to join our team on a 12 Month FTC. You’ll be responsible for strategically growing and managing key client accounts, working with our existing team to nurture and expand the business, and delivering purposeful impact for clients. You can work remotely with regular travel to our Newcastle HQ and client sites.
What you\’ll do
- Build networks and win new work within accounts, meeting or exceeding growth targets
- Create, track, maintain and surface key client business targets and goals
- Present and make proposals, including pricing, rate cards and time and materials quotes
- Generate and assess new opportunities within accounts and qualify them in or out
- Collaborate with marketing to highlight case studies and potential promotional activity with clients
- Work with Corporate Development to provide informed new business drives
- Assist with new prospects or lead on an existing client bid management
- Forecast demand via pipeline, publish pipeline, and feed pipeline updates
- Coordinate with Recruitment for advance hiring and innovation team preparation
Client relationships and management
- Form trusted long-term relationships with key client stakeholders
- Promote the work we do and the services we offer with clients, peers and senior colleagues
- Get purchase orders, scopes of work and legal documents in place and stored safely; manage processes in Salesforce and Key Account Management software
- Ensure adherence to contractual commitments (contractual SLAs / KPIs)
- Represent Opencast values across our clients
- Liaise with clients and be their voice in our organisation
- Act as a point of escalation for client account risks & issues
- Work with point people for account reporting and demonstrating impact to the client
- Ensure we deliver the people and projects we promised
- Coordinate with People Allocation and Delivery Management Office to mobilise consultants onto the client
- Brief internal teams on new opportunity requirements
- Ensure timely onboarding of our people to client accounts
- Review monthly billing reports for accuracy
- Support development and motivation of our people, including decisions on training, re-skilling, rotation and 1-2-1 meetings
- Act as a second-level contact if the People team or Service Leads aren’t available; ensure the client remains informed and not negatively affected
You\’ll suit this role if you
- Can be the client’s voice in our organisation and work within a client-centric culture
- Improve client experiences by iterating and applying a client experience roadmap
- Are strategic in developing relationships and opportunities within existing client accounts
- Work well with Service Leads to ensure work is delivered to a high standard
- Maximise revenue and profitability of accounts while maintaining positive relationships
- Clearly communicate health, future goals, plans and revenue generation of your accounts
- Drive new business, assist with new prospects and lead bid management
- Know how to negotiate commercial contracts and adhere to contractual and compliance commitments
What our offer includes
- A competitive pension, health cash plan, share options and discretionary bonus
- Flexible hours and 25 days\’ holiday
- People to support you every step of the way
Where you’ll work
Your working time will be split between multiple locations, including our HQ and hub locations, or home. Travel is part of life at Opencast and will be arranged to meet work and team requirements.
We include you
We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
Interview
Job interviews are on Microsoft Teams. We’ll make any adjustments to help you.
Want to know more? Visit our website or email careers@opencastsoftware.com
Seniority level
- Director
Employment type
- Contract
Job function
- Information Technology and Business Development
Industries
- IT Services and IT Consulting
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Client Relationship Director (12 Month FTC) employer: Opencast | B Corp™
Contact Detail:
Opencast | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Director (12 Month FTC)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential clients or colleagues on LinkedIn. The more connections you make, the better your chances of landing that Client Relationship Director role.
✨Tip Number 2
Showcase your expertise! Create a portfolio or case studies that highlight your past successes in client management. When you’re chatting with potential employers, share specific examples of how you’ve grown accounts and built strong relationships. This will set you apart from the competition.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or mentors. Focus on articulating your strategies for managing client relationships and driving business growth. The more comfortable you are discussing your experience, the more confident you’ll feel during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who take the initiative to engage directly with us. Plus, it shows you’re genuinely interested in being part of the Opencast team. So, get your application in and let’s make some magic happen!
We think you need these skills to ace Client Relationship Director (12 Month FTC)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Relationship Director role. Highlight your experience in managing client accounts and growing relationships, as this is key for us at Opencast.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve exceeded growth targets or improved client experiences. We love seeing tangible results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional achievements. Be yourself!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it reaches the right people at Opencast.
How to prepare for a job interview at Opencast | B Corp™
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding Opencast's key clients and their industries. Familiarise yourself with their challenges and how Opencast's solutions can address them. This will not only show your commitment but also help you articulate how you can strategically grow and manage these accounts.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. Highlight specific instances where your efforts led to increased revenue or improved client satisfaction. This will demonstrate your ability to be the client's voice within the organisation.
✨Be Ready to Discuss Growth Strategies
Think about innovative strategies you could implement to meet or exceed growth targets for existing accounts. Be prepared to discuss how you would generate new opportunities and qualify them effectively. This shows that you're proactive and strategic in your approach.
✨Understand the Importance of Collaboration
Opencast values teamwork, so be ready to discuss how you’ve collaborated with marketing, service leads, and other teams in previous roles. Share examples of how this collaboration has led to successful project delivery and client satisfaction, reinforcing your fit for a client-centric culture.
