At a Glance
- Tasks: Use service design to simplify and enhance systems for better user experiences.
- Company: Join a purpose-driven business with a diverse team of talented service designers.
- Benefits: Enjoy a competitive salary, generous holiday, and wellbeing support.
- Other info: Opportunities for professional development and a supportive team culture.
- Why this job: Make a real difference by improving services that impact people's lives.
- Qualifications: Experience in service design and strong relationship-building skills required.
The predicted salary is between 50000 - 60000 £ per year.
Do you want to use service design to make systems simpler, fairer and more effective? Are you ready to work in a collaborative environment in a purpose-driven business where you can be part of a diverse practice of talented service designers who grow and learn from one another? As a Service Designer, you’ll connect people, processes and technology to improve how services are delivered, whether that’s helping citizens navigate essential forms or supporting employees with the tools they use. Some projects are high-profile and public-facing while others focus on the behind-the-scenes systems that keep services running smoothly.
The role involves identifying and helping solve the more complex service problems that our clients face. You’ll investigate, define and design the end-to-end, front-stage and back-stage service journey. You’ll consider the problem and solution spaces, balancing user needs, business goals and technical considerations. You’ll play a leadership role in projects and guide the direction of work. You’ll build relationships with senior stakeholders and other interested parties. You’ll support less experienced colleagues and share your extensive knowledge widely. You’ll ensure that work is carried out in accordance with Opencast's quality, environmental, and information security policies and procedures, as well as applicable customer policies, standards and procedures while working on client.
This role involves weekly on-site work, and you’ll be required to travel regularly to client locations across the UK. We’re looking for people who value in-person collaboration, enjoy building strong relationships, and are passionate about delivering solutions that make a real difference for our clients. Due to the nature of this role, you must either hold active Security Check (SC) clearance or be eligible and willing to undergo the clearance process. SC clearance is granted in line with UK Government security vetting requirements. Typically, applicants must have UK citizenship and have lived continuously in the UK for at least the past five years, with no single absence exceeding 28 consecutive days. Nationality and immigration status may also be considered as part of the vetting process. We are unable to progress applications from candidates who do not meet these requirements.
If you are unsure whether you meet the eligibility criteria, we encourage you to review the guidance or discuss this with us before applying. We are recruiting for multiple positions, with opportunities available immediately and in the coming months. If you are interested in joining Opencast, we encourage you to apply.
In your CV and interview you’ll need to show how you have:
- Analysed and synthesised complex information into actionable insights, needs and recommendations
- Conveyed complex information to different audiences, using appropriate creative techniques
- Designed artefacts to evidence existing systems and experiences
- Designed and facilitated user research, workshops and co-design sessions
- Designed accessible and inclusive end-to-end services
- Analysed the impact and integration of all aspects of a service in the context of a larger service ecosystem
- Worked across multiple work streams
- Led discussions with product owners to plan and produce roadmaps
- Planned and executed service design practices to different timescales
- Considered future business needs and wider client strategies
As well as service design skills, you’ll need to show that you have:
- Built trust and strong working relationships with senior stakeholders
- Respectfully and effectively challenged proposed decisions or solutions
- Created common ground between people
- Assigned tasks and set project milestones for yourself and others
- Coached less experienced practitioners
At the interview, we’ll ask you to present a piece of work that demonstrates this experience.
What we offer: A competitive package including a 7% employer pension contribution, share options, and a discretionary bonus. You’ll also benefit from 25 days’ holiday and access to 3 annual “life happens” days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team.
This role requires regular on-site attendance at our HQ, hub offices, and client sites, as well as the ability to work from home. Applicants must be able to travel to offices and client sites across the UK as part of their normal working arrangements, as travel is essential for fulfilling the responsibilities of the role.
We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
Interviews will be conducted via Microsoft Teams. We’re happy to make adjustments to support your needs.
Want to know more? Visit our website or email careers@opencastsoftware.com
Service Designer - Senior Consultant in Birmingham employer: Opencast | B Corp
At Opencast, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. Our commitment to employee growth is evident through ongoing professional development opportunities, while our competitive benefits package, including a generous pension contribution and wellbeing support, ensures that our team members feel valued and supported. Join us in making a meaningful impact as a Service Designer, where your contributions will help shape services that truly make a difference for clients across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer - Senior Consultant in Birmingham
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Opencast's projects and values. This way, you can show how your service design skills align with their mission to make systems simpler and fairer.
✨Tip Number 2
Practice your storytelling! When presenting your work, focus on how you tackled complex problems and delivered impactful solutions. Use real examples that highlight your leadership and collaboration skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider insights and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Service Designer - Senior Consultant in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that align with the Service Designer role. Highlight your experience in analysing complex information and designing user-centric services, as these are key to what we do at Opencast.
Showcase Your Projects:When applying, include examples of your past work that demonstrate your ability to lead discussions and design accessible services. We love seeing how you've tackled real-world problems, so don’t hold back on the details!
Be Clear and Concise:In your written application, clarity is crucial. Use straightforward language to convey your ideas and experiences. Remember, we want to see how you can communicate complex information effectively, just like you would in the role.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at Opencast!
How to prepare for a job interview at Opencast | B Corp
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design principles and methodologies. Be ready to discuss specific projects where you've analysed complex information and designed user-centric services. This will show your depth of knowledge and practical experience.
✨Prepare to Showcase Your Work
Since you'll need to present a piece of work during the interview, choose a project that highlights your skills in designing artefacts and facilitating workshops. Make it engaging and be prepared to explain your thought process and the impact of your work.
✨Build Relationships Before You Walk In
Research the company and its stakeholders. If possible, connect with current employees on LinkedIn or through networking events. Understanding their culture and values will help you tailor your responses and demonstrate how you can fit into their team.
✨Practice Your Communication Skills
You’ll need to convey complex information clearly, so practice explaining your past projects to different audiences. Use creative techniques to make your points relatable and ensure you can adapt your communication style based on who you’re speaking to.
