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- Tasks: Lead complex technical projects, collaborating with teams to deliver impactful solutions for customers.
- Company: Join OpenAI, a pioneering AI research company focused on benefiting humanity through safe AI deployment.
- Benefits: Enjoy a hybrid work model, relocation assistance, and the chance to work with top-tier clients.
- Why this job: Be at the forefront of AI innovation, driving real business impact while working in a dynamic team environment.
- Qualifications: 7+ years as a Technical Program Manager, strong execution skills, and a passion for AI/ML.
- Other info: Willingness to travel up to 50% is required to build strong customer relationships.
The predicted salary is between 48000 - 72000 £ per year.
Technical Program Manager, Forward Deployed Engineering
Over the past year, we have experienced a significant increase in demand for OpenAI\’s hands-on technical expertise to translate abstract ideas into production applications. We’ve established a Forward Deployed Engineering (FDE) team who will work closely with our most strategic customers to deeply understand their use cases and design, build, and implement products for them. As one of the founding Technical Program Managers (TPM) on this team, you will partner with FDE to run complex, multi-team projects. You will help deploy solutions on customer infrastructure for the world\’s most influential businesses, driving real business impact through our newest models and our own innovations in technical delivery.
About the Role
We are looking for technical program managers to drive large-scale technical programs that support OpenAI’s most strategic customers. As a TPM, you will work closely with Forward Deployed Engineers (FDE) to manage programs that deliver real customer impact, ensuring projects are well-scoped, effectively executed, drive customer outcomes, and aligned with OpenAI’s goals. You will partner with researchers, partner leads, and FDE to initiate projects, define ambitious goals and milestones, and coordinate execution across multiple teams. You will also work closely with customers and other internal stakeholders, such as Applied Product and Engineering, to drive initiatives forward.
This role is based in London, UK. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:
- Embed deeply with strategic customers to understand their business challenges, design solutions, and scope technical requirements in detail.
- Successfully deliver high-profile, complex technical projects against tight deadlines, managing dependencies across multiple teams.
- Effectively partner with FDE, research/applied teams, internal/external partners, and leadership, communicating progress, status, and risk effectively to all stakeholders.
- Increase structure in logistical processes throughout the entire lifecycle of development, creating technical roadmaps with milestones and coordinating across teams to deliver them at all stages.
- Design and implement simple, scalable processes that solve complex problems, adapting program management frameworks and using KPIs to achieve goals.
- Contribute to internal knowledge bases, codifying best practices and sharing insights gained from customer engagements to scale the Forward Deployed Engineering and Technical Program Management functions.
You’ll thrive in this role if you:
- Have 7+ years experience as a Technical Program Manager or similar role, managing complex technical programs at a large scale. Experience working with strategic customers and partners is valued.
- Are willing to travel up to 50% and work on-site with customers to build strong relationships and deeply understand their needs.
- Strong track of execution in delivering ambitious goals on complex cross-functional projects.
- Interest in AI/ML and willingness to immerse yourself in your team’s knowledge domain.
- Exceptional analytical and problem-solving skills, with the ability to identify risks and develop effective mitigation strategies.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
- Have a bias for action and willingness to work iteratively with your customers to deliver the right solution that solves their problem.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.
For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
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Technical Program Manager, Forward Deployed Engineering employer: OpenAI
Contact Detail:
OpenAI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Program Manager, Forward Deployed Engineering
✨Tip Number 1
Familiarize yourself with OpenAI's products and services, especially those related to AI/ML. Understanding how these technologies can be applied in real-world scenarios will help you engage more effectively with potential customers and stakeholders.
✨Tip Number 2
Network with professionals in the AI and technical program management fields. Attend industry events or webinars where you can meet people who work at OpenAI or similar companies. Building these connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with complex, cross-functional projects. Be ready to share specific examples of how you've successfully managed dependencies and delivered results under tight deadlines, as this is crucial for the role.
✨Tip Number 4
Showcase your problem-solving skills by discussing how you've identified risks in past projects and implemented effective mitigation strategies. This will demonstrate your analytical abilities and readiness to tackle challenges in a fast-paced environment.
We think you need these skills to ace Technical Program Manager, Forward Deployed Engineering
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Technical Program Manager position. Make sure you understand the key responsibilities and required skills, especially those related to managing complex technical programs and working with strategic customers.
Tailor Your CV: Customize your CV to highlight relevant experience that aligns with the role. Focus on your past experiences as a Technical Program Manager, particularly any work involving AI/ML, managing cross-functional teams, and delivering complex projects under tight deadlines.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for AI and your ability to drive customer impact through technical solutions. Use specific examples from your previous roles to demonstrate your problem-solving skills and your experience in managing large-scale projects.
Highlight Communication Skills: Since the role requires excellent communication and interpersonal skills, make sure to provide examples of how you've effectively collaborated with stakeholders at various levels in your previous positions. This will help illustrate your ability to partner with teams and customers effectively.
How to prepare for a job interview at OpenAI
✨Understand the Role and Responsibilities
Make sure you have a clear understanding of the Technical Program Manager role and its responsibilities. Familiarize yourself with how the Forward Deployed Engineering team operates and the types of projects they handle. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Experience with Complex Projects
Prepare to discuss specific examples from your past where you successfully managed complex technical programs. Highlight your ability to deliver results under tight deadlines and how you coordinated across multiple teams to achieve ambitious goals.
✨Demonstrate Strong Communication Skills
Since this role involves working closely with various stakeholders, be ready to showcase your communication skills. Discuss how you've effectively communicated progress, status, and risks in previous projects, ensuring all parties were aligned and informed.
✨Express Your Interest in AI/ML
Given the focus on AI and machine learning, express your genuine interest in these areas. Share any relevant experiences or knowledge you have, and be prepared to discuss how you can contribute to OpenAI's mission and goals in this domain.
