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- Tasks: Lead technical aspects of the sales process and mentor a dynamic team.
- Company: Join OpenAI, a leader in AI research dedicated to benefiting humanity.
- Benefits: Enjoy competitive salary, equity, unlimited time off, and a $1,500 learning stipend.
- Why this job: Shape the future of AI while ensuring exceptional customer experiences.
- Qualifications: Deep technical knowledge in AI and experience leading diverse teams required.
- Other info: Hybrid work model with relocation assistance available.
The predicted salary is between 43200 - 72000 £ per year.
Manager, Solutions Engineering – EMEA | OpenAI | OpenAI
Careers
Manager, Solutions Engineering – EMEA
Technical Success – London, UK
About the company
OpenAI’s mission is to build and ensure that safe artificial general intelligence (AGI) benefits all of humanity. This long-term undertaking brings together the world’s best scientists, engineers, and business professionals to accomplish this.
About the role
We are looking for a Sales Engineering leader to be responsible for overseeing all technical aspects of the OpenAI sales process ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models and technology. We are looking for a technical leader who represents the voice of the customer, aligning our customer-facing technical teams around a unified and exceptional experience across the customer lifecycle. You will be crucial to the success of our GTM strategy and will have a significant influence in shaping the direction of our technology and those who adopt it.
Your responsibilities will encompass overseeing all technical aspects of the sales process for one of our sales segments. This includes not only the pre-sales activities but also at times the post-sales technical support ensuring a cohesive and outstanding experience for our clients. Your teams of Solutions Engineers will rely on your leadership to guide them in delivering exceptional service and technical expertise. You will work closely with Sales, Customer Engagement, Security, and Product teams, and you will report into the Head of Solutions Engineering, EMEA.
This role is open in our London office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:
- Help craft and continuously refine the strategic vision for OpenAI’s Solutions Engineering function, aligning it with broader company objectives and the evolving needs of our diverse clientele.
- Lead and mentor a multifaceted team through the entire sales cycle, fostering an environment that promotes seamless customer engagement, maximum adoption, and scalability.
- Collaborate with cross-functional teams including GTM, Product, Engineering, and Research, ensuring synergy and cohesion in our customer engagement strategies.
- Act as the escalation technical contact for key clients in your sales segment, building trust and a direct line of communication with executive-level stakeholders.
- Be a thought leader in the industry, advocating for the effective and innovative application of our AI technologies across various sectors.
- Champion a customer-first approach within the organization, inspiring your team to always prioritize client satisfaction and success.
You’ll thrive in this role if you:
- Possess deep technical acumen, particularly in AI and related platform technologies, enabling you to engage effectively with technical and non-technical stakeholders alike.
- Are experienced in developing and executing large-scale technical success strategies.
- Excel in motivating and steering a high-performing team, fostering both individual and collective excellence.
- Have experience leading teams spanning across multiple EMEA markets and geographies.
- Can distill complex technical concepts into clear, comprehensible communication, adaptable to diverse audiences.
- Embody a customer-centric philosophy, motivating your team to embrace this ethos.
- Demonstrate outstanding presentation and communication skills, particularly when interacting with executive-level individuals.
- Approach your work with humility, a collaborative spirit, and a continuous learning mindset.
- Are adept at problem-solving, prioritizing effectively under pressure.
- Are deeply committed to the ethical and safe advancement of AI technology.
Compensation, Benefits and Perks
This is a position with OpenAI UK Ltd., which controls the hiring and management of this position. Total compensation includes competitive salary, generous equity and benefits.
- Private medical insurance covering 100% of premiums for employees and their dependents
- Pension plan with 4% employer contribution
- 52 weeks maternity leave and 20 weeks parental leave
- Unlimited time off
- Annual learning & development stipend ($1,500 USD equivalent per year)
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.
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Manager, Solutions Engineering - EMEA employer: OpenAI
Contact Detail:
OpenAI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Solutions Engineering - EMEA
✨Tip Number 1
Familiarize yourself with OpenAI's mission and values. Understanding how our goals align with the ethical advancement of AI technology will help you articulate your passion for the role and demonstrate your commitment to our vision during interviews.
✨Tip Number 2
Showcase your leadership experience in technical environments. Be prepared to discuss specific examples where you've successfully led teams through complex sales cycles, emphasizing your ability to motivate and guide diverse groups towards achieving common goals.
✨Tip Number 3
Highlight your technical acumen in AI and related technologies. Be ready to explain how you've engaged with both technical and non-technical stakeholders, as this role requires bridging the gap between different audiences effectively.
✨Tip Number 4
Prepare to discuss your approach to customer engagement. Share strategies you've implemented in previous roles that prioritize client satisfaction and success, showcasing your customer-first philosophy and problem-solving skills.
We think you need these skills to ace Manager, Solutions Engineering - EMEA
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Manager, Solutions Engineering position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Technical Expertise: Emphasize your deep technical acumen in AI and related technologies. Provide specific examples of how you've successfully engaged with both technical and non-technical stakeholders in previous roles.
Showcase Leadership Skills: Demonstrate your experience in leading and mentoring teams. Include examples of how you've motivated high-performing teams and fostered a customer-centric approach in your previous positions.
Craft a Compelling Cover Letter: Write a cover letter that not only summarizes your qualifications but also conveys your passion for AI and its ethical advancement. Make sure to express why you are excited about the opportunity at OpenAI and how you can contribute to their mission.
How to prepare for a job interview at OpenAI
✨Understand OpenAI's Mission
Before your interview, make sure you have a solid grasp of OpenAI's mission to ensure that AGI benefits all of humanity. Be prepared to discuss how your experience aligns with this vision and how you can contribute to it.
✨Showcase Your Technical Acumen
As a candidate for a technical leadership role, it's crucial to demonstrate your deep understanding of AI and related technologies. Prepare to discuss specific projects or experiences where you've successfully engaged with both technical and non-technical stakeholders.
✨Emphasize Customer-Centric Philosophy
OpenAI values a customer-first approach. Be ready to share examples of how you've prioritized client satisfaction in previous roles and how you plan to inspire your team to adopt this ethos.
✨Prepare for Cross-Functional Collaboration
This role involves working closely with various teams. Think of instances where you've successfully collaborated across departments, and be prepared to discuss how you would foster synergy between Sales, Product, Engineering, and Research teams at OpenAI.
