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For Companies At a Glance
- Tasks: Lead the Engagement Management team to ensure post-sales success for EMEA customers.
- Company: Join OpenAI, a leader in AI research dedicated to benefiting humanity.
- Benefits: Enjoy competitive salary, equity, unlimited time off, and a $1,500 annual learning stipend.
- Why this job: Transform businesses with cutting-edge AI solutions while mentoring a high-performing team.
- Qualifications: 6+ years in customer-facing roles and 2+ years leading post-sales teams required.
- Other info: Hybrid work model with relocation assistance available.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK’s leading over-50s age inclusive jobs board.
About the Team
The Engagement Management team ensures the successful post-sales deployment and value realization of ChatGPT Enterprise and other OpenAI products for customers across industries. Engagement Managers collaborate closely with Sales, Technical Success, and Product teams to deliver exceptional AI experiences and measurable business results. Our customers span Large Enterprise, Digital Native, and Startup organizations. As the leader of Engagement Managers in EMEA, you’ll help companies transform their business by adopting solutions that make use of our newest, most exciting models.
About the Role
We are seeking an Engagement Manager leader to ensure the post-sales success of our EMEA customers. In this role, you will oversee strategic implementations, customer adoption, and the development of scalable systems and processes. Success will be measured by customer activation and adoption, live production deployments, and customer satisfaction. You will partner with Sales, Solutions Engineering, Solutions Architecture, and Product teams.
This role is open in our London office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:
- Own the strategy and operating model of the EMEA Engagement Management team, ensuring alignment with company objectives and the evolving needs of our customers.
- Lead, build, and mentor a team of high-performing Engagement Managers to deliver exceptional customer outcomes, as demonstrated by production customer deployments, increased adoption, and customer satisfaction.
- Act as the primary technical escalation point during implementation, fostering trust and maintaining direct communication with executive-level stakeholders.
- Represent the voice of the customer by synthesizing feedback and identifying recurring themes to influence product development and strategic planning.
You’ll thrive in this role if you:
- Have 6+ years of experience in a customer-facing role, managing C-level technical and business relationships with complex global organizations.
- Have 2+ years of experience leading post-sales teams with a demonstrated ability to hire, develop, and manage technical teams.
- Have led complex implementations of Generative AI/traditional ML solutions and can drive measurable business outcomes.
- Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders.
- Own problems end-to-end and are willing to pick up whatever knowledge you’re missing to get the job done.
- Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed.
Compensation, Benefits and Perks
This is a position with OpenAI UK Ltd., which controls the hiring and management of this position. Total compensation includes competitive salary, generous equity and benefits.
- Private medical insurance covering 100% of premiums for employees and their dependents
- Pension plan with 4% employer contribution
- 52 weeks maternity leave and 20 weeks parental leave
- Unlimited time off
- Annual learning & development stipend ($1,500 USD equivalent per year)
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.
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Manager, Engagement Management - EMEA employer: OpenAI
Contact Detail:
OpenAI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Engagement Management - EMEA
✨Tip Number 1
Familiarize yourself with the latest trends in AI and Generative AI solutions. Understanding how these technologies can transform businesses will help you articulate their value to potential clients during interviews.
✨Tip Number 2
Network with professionals in the AI and tech industry, especially those who have experience in customer-facing roles. Engaging with others in the field can provide insights and connections that may lead to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss your experience in leading post-sales teams and managing complex implementations. Be ready to share specific examples of how you've driven measurable business outcomes in previous roles.
✨Tip Number 4
Showcase your communication skills by practicing how to present technical concepts to non-technical stakeholders. This is crucial for the role, as you'll need to bridge the gap between technical teams and executive-level clients.
We think you need these skills to ace Manager, Engagement Management - EMEA
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description and understand the key responsibilities and qualifications required for the Engagement Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasize your 6+ years of experience in customer-facing roles and any leadership experience you have in managing post-sales teams. Use specific examples to demonstrate your ability to drive measurable business outcomes.
Showcase Communication Skills: Since effective communication is crucial for this role, make sure to illustrate your presentation and communication skills in your application. Provide examples of how you've successfully translated complex technical topics for diverse audiences, including senior leaders.
Express Your Team Spirit: Convey your humble attitude and eagerness to help colleagues in your application. Mention instances where you've collaborated with cross-functional teams or mentored others, as this aligns with the company's values and the expectations for the role.
How to prepare for a job interview at OpenAI
✨Understand the Role and Responsibilities
Make sure you have a clear understanding of the Engagement Manager role, especially in terms of post-sales success and customer adoption. Familiarize yourself with how this position interacts with Sales, Technical Success, and Product teams.
✨Showcase Your Leadership Experience
Be prepared to discuss your experience in leading post-sales teams. Highlight specific examples where you've successfully built and mentored high-performing teams, and how that led to improved customer outcomes.
✨Demonstrate Technical Acumen
Since this role involves complex implementations of AI solutions, be ready to talk about your technical background. Discuss any relevant projects or experiences where you managed C-level technical relationships and drove measurable business outcomes.
✨Communicate Effectively
Practice translating complex technical topics into understandable language for various audiences. This is crucial as you'll need to communicate with both technical teams and executive-level stakeholders during your tenure.
