At a Glance
- Tasks: Investigate and monitor customer accounts to prevent fraud and ensure platform integrity.
- Company: Join OpenAI, a leader in AI research dedicated to safe technology deployment.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment focused on continuous improvement and innovation.
- Why this job: Make a real impact by safeguarding users and enhancing platform security.
- Qualifications: 5+ years in fraud prevention or risk investigations, with strong decision-making skills.
The predicted salary is between 50000 - 70000 £ per year.
About the Team — Account & Platform Integrity
The Account & Platform Integrity team protects OpenAI’s ecosystem from fraud, impersonation, abuse, scams and account-level threats. We help ensure that the people and organizations using OpenAI are legitimate, that access is used appropriately, and that bad actors are prevented from exploiting our platform. We operate at the intersection of fraud prevention, identity, access, compliance, and abuse detection. Our team partners closely with Product, Engineering, Legal, Go-To-Market, Support, and Security to identify emerging threats, investigate suspicious behavior, and build durable controls that protect OpenAI’s users, revenue, and reputation across all of Open.
About the Role — Risk and Fraud Analyst
We’re hiring a Risk and Fraud Analyst to help safeguard OpenAI by investigating, validating, and monitoring customer accounts and organizations. You will focus on identity, legitimacy, and risk, ensuring accounts are properly verified, access is appropriate, and emerging threats are detected early. You’ll handle sensitive and high-stakes investigations involving fraud and scams, impersonation, sanctions, misuse of access, and coordinated abuse. Your work will directly influence who can use OpenAI’s products and how safely we can scale.
Note: This role may involve reviewing sensitive, confidential, or disturbing content.
Location: London, UK or Dublin Ireland (Hybrid — 3 days in office)
What You’ll Do
- Protect the Platform
- Review and verify customer identities, organizations, and ownership structures
- Investigate suspicious or high-risk accounts (e.g., fraud, impersonation, shell companies, abuse of API or ChatGPT access)
- Evaluate documents, internal data, and third-party sources to determine legitimacy and risk
- Enforce account-level actions such as approvals, restrictions, suspensions, or escalations
- Run High-Risk Investigations
- Serve as the case owner for complex, high-visibility verification and integrity cases
- Partner with Legal, Compliance, Sales, and Support to resolve issues quickly and accurately
- Handle escalations, appeals, and sensitive customer communications
- Build and Scale Systems
- Help design and improve verification workflows, fraud detection, and risk-scoring systems
- Contribute to automation, tooling, and human-in-the-loop review pipelines
- Identify patterns of abuse and recommend new controls or safeguards
- Drive Continuous Improvement
- Analyze data to uncover fraud and abuse trends
- Provide feedback to Product and Engineering to improve onboarding, verification, and access controls
- Create clear playbooks and guidance for frontline teams handling high-risk accounts
You Might Thrive If You…
- Have 5+ years of experience in verifications, fraud, trust & safety, or risk investigations
- Are comfortable making high-impact decisions about who should — or should not — have platform access
- Have experience working cross-functionally with Legal, Product, Sales, and Operations
- Enjoy building systems, not just running them — especially in fast-moving environments
- Are calm under pressure, detail-oriented, and trusted with sensitive and ambiguous cases
- Thrive in environments that require judgment, speed, and accountability
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
Fraud & Risk Analyst in London employer: OpenAI
OpenAI is an exceptional employer that fosters a collaborative and innovative work culture, particularly within the Account & Platform Integrity team. Located in vibrant London or Dublin, employees benefit from a hybrid work model, competitive compensation, and opportunities for professional growth in a cutting-edge field. With a strong commitment to diversity and inclusion, OpenAI empowers its team members to make impactful decisions while ensuring the safety and integrity of its AI products.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud & Risk Analyst in London
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like OpenAI looking for candidates who are engaged and informed.
We think you need these skills to ace Fraud & Risk Analyst in London
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at OpenAI. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at OpenAI
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with OpenAI’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
