Engagement Manager

The Engagement Management team ensures the successful post-sales deployment and value realization of ChatGPT Enterprise and other OpenAI products for customers across industries. Engagement Managers collaborate closely with Sales, Technical Success, and Product teams to deliver exceptional AI experiences and measurable business results. Our customers include large enterprises, startups, digitally native organizations, and government entities.

We are seeking an Engagement Manager to lead time-bound strategic implementations and drive adoption and value of ChatGPT Enterprise. You will be responsible for understanding our customer's needs and delivering an excellent experience. Success will be measured by customer activation and adoption, live production deployments, and customer satisfaction. You will partner with Sales, Solutions Engineering, Solutions Architecture, and Product teams. This role is based in our London office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Deliver exceptional customer outcomes, as demonstrated by production customer deployments, increased adoption, and customer satisfaction.
• Define and manage structured, time-bound onboarding and deployment projects across multiple OpenAI products to ensure seamless adoption and measurable success.
• Guide organizations through the adoption journey by providing change management expertise to maximize the impact of OpenAI solutions.
• Codify best practices, guides, and FAQs based on interactions with customers.
• Gather and relay customer feedback to internal stakeholders, and identify themes across customers to incorporate into product planning.
• Collaborate closely with the Sales team to ensure seamless handoff between pre- and post-sale and for ongoing relationship management.

You’ll thrive in this role if you:

• Have 6+ years of experience in customer-facing roles, engaging C-level technical audiences with complex global organizations.
• Have led complex implementations of Generative AI/traditional ML solutions and can drive measurable business outcomes.
• Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.
• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
• Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize.
• Have a solid track record of delivering and scaling an exceptional customer experience.
• Are personally committed to fostering the safe and ethical evolution of AI.

Compensation, Benefits and Perks:

• Total compensation includes competitive salary, generous equity and benefits.
• Private medical insurance covering 100% of premiums for employees and their dependents.
• Pension plan with 4% employer contribution.
• 52 weeks maternity leave and 20 weeks parental leave.
• Unlimited time off.
• Annual learning & development stipend ($1,500 USD equivalent per year).

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.