AI Deployment & Adoption Team Lead, EMEA in City of London

OpenAI’s AI Success Engineer team partners with the world’s most ambitious organizations to translate cutting edge AI into real business value. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery.

Our customers range from fast growing digital natives to the largest global enterprises, government agencies, and educational institutions. Every engagement is an opportunity to shape how AI changes work, productivity, and innovation. This role sits at the center of that mission.

The AI Success Engineer team is OpenAI’s primary post-sales partner for our most important customers. This role will lead that team regionally setting the bar for customer outcomes, building the operating cadence, and developing a high-performing group that drives adoption and measurable value from OpenAI’s rapidly evolving platform.

As the regional leader, you’ll be accountable for team performance across account health, technical readiness, and successful customer deployments. You’ll hire, coach, and scale a team of AI Success Engineers, establish consistent best practices, and ensure we deliver an excellent, connected customer experience across every touchpoint.

You’ll partner closely with Sales, Solutions Architecture, Product, and Research to align on priorities, unblock escalations, and translate customer needs into scalable playbooks and product feedback. Success in this role means a stronger, more consistent regional team that accelerates adoption, deepens activation, moves strategic use cases into production, and helps customers demonstrate tangible business impact.

In this role, you will:

• Lead, mentor, and develop a high-performing regional team of engineers across EMEA.
• Establish operating rhythms for the team (e.g., regional standups, knowledge-sharing forums, and best-practice exchange) to ensure consistency and scalability.
• Advise and partner with the world’s largest and most complex enterprises to drive AI adoption and business transformation with OpenAI’s offerings.
• Create and implement customer success plans that outline goals, potential challenges, KPIs, and timelines.
• Closely monitor the industry landscape (people, competitors, partners, etc.) to contribute to product roadmap and other corporate strategies.
• Travel ~15% of the time, to develop and nurture strong customer relationships to understand their business goals and needs.
• Strategize and execute initiatives to deliver an exceptional customer experience.
• Be an AI thought leader with customers and pair this with deep industry specific expertise to help drive this transformative technology.
• Implement and run use case development and enablement sessions that can scale across multiple regions and lines of business.
• Gather and relay customer feedback to internal stakeholders, and identify themes across customers to incorporate into product planning.
• Collaborate closely with the Sales team to ensure seamless handoff between pre- and post-sale.

You’ll thrive in this role if you:

• Have 10+ years of experience in customer-facing roles with technical enterprise products, including at least 3–5 years managing and leading teams across multiple countries or regions.
• Experience working with global 1000 Enterprise customers with multiple stakeholders, and managing success programs as the key advisor to global as well as regional customer organizations.
• Highly skilled at building deep and broad relationships across a complex, matrixed organization.
• Have experience being a thought leader with your customer base.
• Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.
• Expertly communicate technical concepts to customers and internal stakeholders.
• Can proactively identify pain points in the product and with our customers.
• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you’re missing to make both your team and our customers succeed.
• Are personally committed to fostering the safe and ethical evolution of AI.

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.