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For Companies At a Glance
- Tasks: Lead dispatch operations, support technicians, and ensure customer satisfaction daily.
- Company: Join a top-rated plumbing company with over 20 years of excellence in the Bay Area.
- Benefits: Enjoy a full-time role with growth opportunities and a supportive team culture.
- Why this job: Be part of a caring company that values people and delivers exceptional service.
- Qualifications: 1+ years in plumbing or HVAC dispatching, strong leadership, and communication skills required.
- Other info: Bilingual candidates and those with A/R knowledge are highly valued.
The predicted salary is between 36000 - 60000 ÂŁ per year.
ALL-STAR DISPATCH MANAGER (Residential Plumbing or HVAC service experience required)
Full-Time, In Person Livermore, CA 94551
Service Area: Livermore, Dublin, Pleasanton, San Ramon, Danville
For over 20 years, our client has set the standard for what it means to be a 5-star residential plumbing company in the Bay Area. Our passion for people—our customers, our team, and our community—drives everything we do. And this year, we’re growing fast.
We’re looking for an All-Star Dispatch Manager to join our team—someone who’s a dispatching pro, thrives in a fast-paced service environment, and wants to be part of a company that actually cares.
What the Best Do
As our Dispatch Manager, you're the quarterback of our operations—directing field technicians, supporting customers, and ensuring every day runs like a well-oiled machine. Your mission is to deliver operational excellence while creating raving fans out of every customer.
You will:
- Own the dispatch board and technician schedule for maximum efficiency and profitability
- Ensure the right tech goes to the right job—matching skill with customer need
- Support the customer experience by answering overflow calls and booking leads
- Jump in on over-the-phone estimates and assist with the sales process when needed
- Resolve escalated customer concerns with professionalism and empathy
- Oversee key operational functions like A/R, financing, and field support coordination
- Drive daily communication with techs to keep jobs on time, quality high, and morale strong
What It Takes to Be the Best
You’ve got the experience, leadership, and service mindset to lead from the front. You don’t just keep the board filled—you lead with strategy, calm under pressure, and a passion for getting it right.
Must-Haves:
- 1+ years of residential plumbing or HVAC dispatching experience
- 1+ years of industry knowledge in residential plumbing or HVAC service
- 1+ years of hands-on experience with ServiceTitan
- Management or team leadership experience
- Excellent communication, organization, and problem-solving skills
- Customer service is in your DNA
Bonus Points For:
- Knowledge of A/R processes or financing
- Previous experience supporting in-field operations
- Bilingual (English/Spanish) is a plus
Requirements:
- Ability to pass a background check and drug test
If you’re tired of feeling like just another cog in the machine—and you’re ready to join a company that’s going places—this is your chance. Let’s build the future you and your family deserve. Apply today.
Service Dispatch Manager employer: Open Systems Inc.
Contact Detail:
Open Systems Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Dispatch Manager
✨Tip Number 1
Familiarise yourself with ServiceTitan, as it's a key tool for the role. If you have experience with it, be ready to discuss specific instances where you've used it to improve dispatch efficiency.
✨Tip Number 2
Highlight your customer service skills during any conversations. Since the role involves resolving customer concerns, share examples of how you've successfully handled difficult situations in the past.
✨Tip Number 3
Demonstrate your leadership abilities by discussing how you've motivated and managed teams in previous roles. This will show that you can lead from the front and keep morale high.
✨Tip Number 4
Research the company’s values and mission. Be prepared to explain how your personal values align with theirs, especially regarding customer care and community involvement.
We think you need these skills to ace Service Dispatch Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in residential plumbing or HVAC dispatching. Use specific examples that demonstrate your skills in managing schedules, customer service, and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience with ServiceTitan and how you can contribute to operational excellence and customer satisfaction.
Highlight Leadership Skills: Since the role requires management experience, emphasise any leadership roles you've held. Discuss how you've successfully led teams or improved processes in previous positions.
Showcase Communication Skills: Effective communication is key for this position. Provide examples of how you've resolved customer concerns or facilitated communication between teams to ensure smooth operations.
How to prepare for a job interview at Open Systems Inc.
✨Showcase Your Dispatch Experience
Make sure to highlight your previous experience in residential plumbing or HVAC dispatching. Be prepared to discuss specific scenarios where you successfully managed technician schedules and resolved customer issues.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled escalated customer concerns in the past. Emphasise your ability to remain calm under pressure and your approach to finding effective solutions.
✨Familiarise Yourself with ServiceTitan
Since the role requires hands-on experience with ServiceTitan, brush up on its features and functionalities. Being able to discuss how you've used it in previous roles will show your readiness for the position.
✨Communicate Your Leadership Style
As a Dispatch Manager, you'll need to lead a team effectively. Be ready to talk about your leadership style and how you motivate and support your team to ensure high morale and quality service.
