At a Glance
- Tasks: Help customers find the right vehicle and support them throughout their journey.
- Company: Open Road Access is transforming accessible mobility for disabled individuals and older adults.
- Benefits: Join a supportive team with opportunities for growth and a meaningful mission.
- Other info: Experience in customer service or sales is a plus, but not essential.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Good communication skills and a passion for helping others are key.
The predicted salary is between 30000 - 40000 € per year.
Open Road Access (ORA) is redefining accessible mobility by designing services tailored for disabled individuals, older adults, caregivers, and families. Trusted by healthcare providers, local authorities, and advocacy organisations, ORA focuses on helping people access wheelchair accessible and adapted vehicles across the UK.
This is a full-time on-site role located in Chester or Coventry for a Customer Success Specialist. This is a people-focused role where no two days are the same. You’ll speak to customers, help them find the right vehicle or service, support them throughout their journey with ORA, and work closely with the wider team to make sure everything runs smoothly. Alongside delivering a great customer experience, you’ll also play an important role in helping ORA grow: following up on enquiries, converting leads into bookings and subscriptions, and helping the team meet sales and growth targets.
You do not need experience in accessible transport specifically, what matters most is that you’re a good communicator, enjoy helping people, are commercially aware, and are motivated to learn and grow.
What you'll be doing:
- Speaking to customers over phone, email, and WhatsApp.
- Helping customers choose the right vehicle or service for their needs.
- Providing a high level of customer care throughout the customer journey.
- Working with the operations team to coordinate bookings and vehicle delivery.
- Supporting customers with questions, changes, or issues that come up along the way.
- Identifying opportunities to extend, upsell, or improve customer value where appropriate.
- Supporting the team in achieving customer satisfaction and sales targets.
What we're looking for:
- Friendly, empathetic, and confident speaking to people.
- Organised and good at managing multiple tasks.
- Comfortable using systems and learning new tools.
- A strong communicator with good attention to detail.
- Positive, proactive, and motivated to grow.
- Commercially aware and excited by helping a business grow.
- Someone who enjoys working in a fast-moving environment.
Experience in customer service, sales, hospitality, healthcare, retail, recruitment, or admin could all be relevant, but it’s not essential.
Be part of a growing startup with a meaningful mission. Work in a supportive and collaborative team environment. Opportunity to grow with the business as we scale. A role where you can genuinely make a difference to customers’ lives. Exposure to customer experience, sales, operations, and startup growth.
Customer Success Specialist employer: Open Road Access (ORA)
Open Road Access (ORA) is an exceptional employer, offering a unique opportunity to work in a supportive and collaborative environment dedicated to redefining accessible mobility. As a Customer Success Specialist, you will not only contribute to meaningful change in the lives of disabled individuals and older adults but also enjoy ample opportunities for personal and professional growth within a fast-paced startup. Located in Chester or Coventry, ORA fosters a culture of empathy and teamwork, ensuring that every employee feels valued and empowered to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Specialist
✨Tip Number 1
Get to know the company inside out! Research Open Road Access and understand their mission. This will help you connect with the team during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role is all about speaking to customers, try role-playing different scenarios with friends or family. This will boost your confidence and help you articulate how you can support customers effectively.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences at ORA and any tips they might have for you. This could give you valuable insights and even a foot in the door!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and contributing to their mission of accessible mobility.
We think you need these skills to ace Customer Success Specialist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for helping others and your passion for customer service.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've helped customers in the past, as this will show us you're a great fit for our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on communicating your ideas effectively – we want to understand your journey!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our mission at Open Road Access!
How to prepare for a job interview at Open Road Access (ORA)
✨Know the Company Inside Out
Before your interview, take some time to research Open Road Access. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Communication Skills
As a Customer Success Specialist, strong communication is key. Prepare examples from your past experiences where you've successfully helped customers or resolved issues. Practise articulating these stories clearly, as this will demonstrate your ability to connect with customers.
✨Demonstrate Empathy and Problem-Solving
Think about scenarios where you had to empathise with a customer or solve a problem creatively. Be ready to discuss how you would handle various customer situations, especially those that may arise in a fast-paced environment like ORA.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This could be about the team dynamics, growth opportunities, or how success is measured in the role. It shows you're engaged and serious about contributing to the company's mission.
