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For Companies At a Glance
- Tasks: Drive customer journey optimisation and create impactful user experiences across various platforms.
- Company: Join a dynamic team at Open Partners, where creativity meets strategy.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be at the forefront of innovative ad optimisation and UX design, making a real difference.
- Qualifications: 3+ years in paid social, CRO, or UX with strong analytical and project management skills.
- Other info: Collaborative environment with a focus on continuous learning and industry innovation.
The predicted salary is between 36000 - 60000 £ per year.
The Associate Partner will play a pivotal role in delivering Customer Journey Optimisation (CJO) at Open Partners — bringing together creative production, ad optimisation, and UX/CRO to create connected, high-performing customer experiences. Working closely with the Ad Optimisation Partner, you’ll support the development and delivery of data-driven, platform-native creative that drives measurable business outcomes for clients. This role is perfect for someone with 3+ years of paid social, CRO or UX experience, who thrives in a fast-moving creative environment and is ready to bridge strategy and execution, working across Meta, Google, TikTok, YouTube, X and beyond.
Role Responsibilities
- Creative Production & Optimisation: Support the pre-launch testing of ads to ensure they meet platform and usability best practice and are set up to perform from day one. Manage relationships with creative and social platforms (e.g. Meta, TikTok) and dynamic creative tools (e.g. Hunch), helping us stay ahead of industry innovation.
- Performance Analysis & Insight: Partner with Product Leads to analyse ad and site performance data, transforming insights into clear creative and UX recommendations. Identify opportunities for rapid optimisation and longer-term test-and-learn programmes.
- Research & UX: Oversee the planning and execution of user research projects including interviews, surveys, usability testing, and persona development. Act as a client-facing spokesperson for UX and Design, presenting findings and actionable design solutions. Proactively identify ways to enhance user journeys and boost client satisfaction.
- Collaboration & Delivery: Be the bridge between clients, creative, and product leads — ensuring projects are delivered on brief, on time and with measurable impact. Work with multi-disciplinary teams (creative, client services, strategy) to develop ideas that meet client KPIs. Confidently present ideas and performance updates to internal stakeholders, clients, and occasionally in new business contexts.
- Growth & Innovation: Develop case studies that showcase creative impact, supporting both organic client growth and new business. Leverage insights from our AI products to inform future creative and media output. Keep up to speed with new platform features, formats, and optimisation opportunities.
Your KPIs / Outputs
- Delivery of client performance outcomes across paid social, ad optimisation, and UX/CRO.
- Execution of test-and-learn and research roadmaps across platforms.
- Delivery of creative concepts and optimisations on time and on brief.
- Development of actionable insights that improve campaign and site performance.
- Contribution to client growth through creative performance and case studies.
Role Details
- Reports to: Ad Operations Partner
- Responsible for: Supporting delivery across CRO, advertising optimisation & UX research functions
- Location: Hybrid
- Hours / Days: 37.5 hours per week, 5 days
- Contract basis: Permanent
To be Successful in this Role
- 3+ years’ experience in paid social, CRO or ad operations (agency experience preferred)
- Strong understanding of data-driven creative, UX/CRO principles, and social ad platforms.
- Strategic thinker able to connect performance data with creative opportunity.
- Excellent project management skills and ability to juggle multiple deadlines.
- Confident communicator and presenter, internally and externally.
- Proactive, collaborative, and comfortable working in a fast-paced creative environment.
Skills & Experience Required
- Must Have: Background in CRO, experimentation frameworks, or site optimisation. Strong analytical skills and ability to extract insights from performance data. Understanding of user-centred design principles, usability testing, and UX research methods. Excellent communication and presentation skills.
- Desirable: Hands-on experience with Meta Ads Manager, TikTok Ads Manager, Google Ads, YouTube, and other major paid social platforms. Experience ideating and optimising creative based on platform insights and user research. Familiarity with creative management tools such as Hunch, and analytics platforms like GA4. Experience with AI-driven creative or automation tools. Case study development or thought leadership experience.
Expectations for All Open Partners Employees
- Follow our Employee Handbook
- Live by our values:
- Smarter – Aim high, train hard, embrace next
- Faster – Learn fast, adapt fast, act fast
- Better – Think, say and do what’s best
Associate Partner - Customer Journey Optimisation & UX in Manchester employer: Open Partners
Contact Detail:
Open Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Partner - Customer Journey Optimisation & UX in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in customer journey optimisation, UX, and ad performance. Make it easy for potential employers to see what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its projects. Be ready to discuss how your experience aligns with their goals, especially in creative production and optimisation. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Associate Partner - Customer Journey Optimisation & UX in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in paid social, CRO, and UX. We want to see how your skills align with the role of Associate Partner and how you can contribute to our creative production and optimisation efforts.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've driven measurable business outcomes in previous roles. We love seeing data-driven results that demonstrate your impact on customer journeys and user experiences.
Be Creative and Engaging: Since this role is all about creativity, let your personality shine through in your application. Use a conversational tone and make it engaging—show us that you can bridge strategy and execution while keeping things fun and innovative!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Open Partners
✨Know Your Stuff
Make sure you brush up on your knowledge of Customer Journey Optimisation, UX principles, and the latest trends in paid social. Familiarise yourself with platforms like Meta, TikTok, and Google Ads, as well as any creative management tools mentioned in the job description.
✨Showcase Your Experience
Prepare to discuss specific examples from your past roles that highlight your experience in CRO, ad optimisation, and user research. Be ready to explain how you've used data to drive creative decisions and improve performance outcomes.
✨Practice Your Presentation Skills
Since you'll be presenting ideas and insights, practice articulating your thoughts clearly and confidently. Consider doing mock presentations with friends or colleagues to get comfortable with your delivery and receive feedback.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company's approach to customer journey optimisation and how they measure success. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
