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- Tasks: Lead strategic direction and performance for top-tier clients in a dynamic agency environment.
- Company: Open Partners is a forward-thinking agency focused on delivering exceptional client leadership.
- Benefits: Enjoy hybrid work options, competitive salary, and opportunities for professional growth.
- Why this job: Join a vibrant team that values innovation, collaboration, and personal development.
- Qualifications: 6+ years of client leadership experience, strong communication skills, and a passion for strategic thinking.
- Other info: This role offers a chance to work with high-profile clients and develop your career in a supportive environment.
The predicted salary is between 54000 - 84000 £ per year.
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Role Purpose
The Client Partner role in our Client Leadership Team is for those who are established in their career and have 6+ years experience. They have a stellar track record of client leadership within an agency or exceptional client side experience. Most critically, they have the determination, desire and conscientiousness to deliver the highest quality of strategic direction, integration of channels and performance for our clients.
Within the Client Leadership Team every client account has three distinct roles associated to it:
- Activation – Account operations lead. Responsible for the successful and accurate management of tasks on accounts, managing deadlines and all stakeholders associated with them.
- Strategy, Integration & Performance (SIP) – Account strategy lead. Responsible for top down strategic comms, planning and leadership. Ensures integrated media powered by creative and data.
- Principal – Account commercial lead. Responsible for the leadership of accounts commercially, senior client relationships and escalations.
In our team structure, the seniority of the personnel assigned to each account is determined by our client tiering system, which identifies our most important clients. As a Client Partner, you will focus on Strategy, Integration and Performance of tier 2 and tier 1 clients. You will also gain experience of becoming a Principal on our tier 3 clients
Role Responsibilities
The Strategy, Integration and Performance (SIP) role on our tier 2 and tier 1 accounts is as follows:
- Strategy – Deploy our strategic planning process (RISE) across all your accounts, and produce Effectiveness Roadmaps to guide the annual strategic direction of your clients.
- Implementational Planning – Translate the annual strategic direction into actionable plans and ensure their execution throughout the year to meet client commitments.
- Team Performance – Oversee and motivate indirect reports in the activation team, ensuring they are briefed and performing well on your accounts to achieve client success.
- Campaign Performance – Manage the operational narrative with clients, overseeing key tasks and QA processes to ensure quality delivery.
- Client Performance – Maintain the strategic narrative to align with the effectiveness roadmap, ensuring all stakeholders are clear on direction. Innovate, test, and handle forecasting and re-forecasting.
- Time Management – Ensure efficient time management for the account, applying appropriate resources in line with earned fees.
Role Details
Reports to: Senior Partner
Responsible for: Associate Partner(s)
Location: London & Hybrid
Hours / Days: 5 days per week
Skills & Experience Required
To be successful in this role:
- You Own Strategic Narrative – You will be adept at absorbing large quantities of information and distilling it into key insights for our clients. You can craft a clear narrative and communicate it consistently and professionally to stakeholders at various seniority levels.
- Articulate in Communication – Highly motivated and confident, you communicate clearly and effectively in all settings, including presentations, calls, and meetings. You are a role model that the team looks up to in their careers.
- Genuine Desire to Progress – Demonstrates a strong drive to excel both personally and professionally, taking immense pride in the quality of work you and the team produce.
- 6+ Years of Client Leadership Experience – Relevant experience in client leadership, especially in digital marketing.
- Attention to Detail – Ability to engage with the detailed work for our clients and also elevate to communicate strategically at a high level.
- Open to Learning – Highly motivated to participate in continuous training to enhance skills and performance over time.
- Excellent Interpersonal Skills – Demonstrate strong leadership by building trust with team members and clients.
- Positive and Motivated – Maintains a positive outlook on work and life, fostering a dynamic and motivated team environment.
Expectations For All Open Partners Employees
- Follow our Employee Handbook
- Live by our values
- Smarter – Aim high, train hard, embrace next
- Faster – Learn fast, adapt fast, act fast
- Better – Think, say and do what’s best
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Business Development and Sales
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Industries
Advertising Services
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Client Partner- London employer: Open Partners
Contact Detail:
Open Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Partner- London
✨Tip Number 1
Network with professionals in the advertising and digital marketing sectors. Attend industry events, webinars, or local meetups to connect with potential colleagues or clients. Building relationships can give you insights into the company culture and expectations.
✨Tip Number 2
Familiarise yourself with the latest trends in strategic planning and client leadership. Being well-versed in current methodologies like RISE will not only boost your confidence but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and led teams in previous roles. Highlighting your achievements will showcase your ability to deliver results and align with the expectations of the Client Partner role.
✨Tip Number 4
Research Open Partners thoroughly. Understand their values, recent projects, and client portfolio. Tailoring your conversations to reflect your knowledge about the company will show your genuine interest and help you stand out during interviews.
We think you need these skills to ace Client Partner- London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 6+ years of client leadership experience, particularly in digital marketing. Use specific examples that demonstrate your strategic narrative skills and ability to manage client relationships.
Craft a Compelling Cover Letter: In your cover letter, express your genuine desire to progress in your career. Highlight your motivation and how your values align with those of Open Partners. Be sure to mention your experience with strategic planning and team performance.
Showcase Communication Skills: Since the role requires excellent communication, provide examples in your application that showcase your ability to articulate ideas clearly and effectively. Mention any presentations or meetings where you successfully communicated complex strategies.
Demonstrate Attention to Detail: Include instances where your attention to detail has positively impacted client outcomes. This could be through successful campaign management or quality assurance processes that you have overseen.
How to prepare for a job interview at Open Partners
✨Understand the Role's Strategic Focus
Make sure you grasp the importance of the Strategy, Integration, and Performance (SIP) role. Be prepared to discuss how you would deploy strategic planning processes and create Effectiveness Roadmaps for clients.
✨Showcase Your Client Leadership Experience
With 6+ years in client leadership, highlight specific examples from your past roles where you've successfully managed client relationships and delivered results. Use metrics to demonstrate your impact.
✨Communicate Clearly and Confidently
Articulate your thoughts clearly during the interview. Practice presenting your ideas and strategies as if you were addressing a client, showcasing your ability to communicate effectively at all levels.
✨Demonstrate a Growth Mindset
Express your genuine desire to learn and progress within the role. Share examples of how you've sought out training or feedback in the past to improve your skills and performance.