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For Companies At a Glance
- Tasks: Manage client accounts, ensuring tasks and deadlines are met with precision.
- Company: Open Partners is a dynamic agency focused on strategic client relationships and innovative solutions.
- Benefits: Enjoy flexible remote work, generous leave, health perks, and team socials.
- Why this job: Join a collaborative team making a real impact on clients' success and your career growth.
- Qualifications: 3-6 years of client leadership experience, strong communication skills, and a desire to learn.
- Other info: Opportunity to progress to Client Partner level while working with top-tier clients.
The predicted salary is between 36000 - 60000 £ per year.
Role Purpose
The Client Associate Partner is a role working in the Client team – the agency’s front line. They will deliver against our Full Service People promise; Product Activation, Product Effectiveness Analysis, Testing & Improvement Planning, Quality Assurance. A Client Associate Partner will be commercial, strategic, intellectual, personable, and driven. They will manage the day to day running of accounts; from strategic lead on projects through to product activation.
The Client role
The Client role is to be the face of the agency when interacting with clients and act on behalf of the client when talking internally.
Associate Partner
An Associate Partner is a specialist supporting position within a team and will be the bridge between Client and Partner. An Associate will be a self‑sufficient, proactive person who will support the partner on the strategy of the function; they will be responsible for product activation, effectiveness and analysis as well as quality assurance. An Associate Partner will be client facing and have an overall focus for the performance responsibility for a Client, Channel or Function.
Role Responsibilities
- Manage and oversee account performance
- Support assigned Client Partner
- Develop high quality personal relationships with clients through regular contact, prioritising face‑to‑face time and telephone conversations over email.
- Earn clients’ respect and develop status as ‘go to’ point of contact in the business for all commercial and strategic issues.
- Full accountability for client campaign performance, client satisfaction, and client debtors.
- Demonstrate comprehensive knowledge of their business/sector/customers and stay abreast of their industry’s developments.
- Keep the agency appropriately informed of all client developments, from campaign performance to personnel changes and everything in between.
- The project manages all campaign work, including coordination of media teams.
- Critically interrogate media performance and recommend appropriate tests and initiatives.
- Be the ‘client in the agency’ and ensure that we continually develop our products and services to meet their needs.
- Produce annual forecasts, and quarterly reforecasts, against which the business can confidently budget for investment to drive growth.
- Identify new client relationships and make pitches to potential new clients
Role Details
Reports to: Clients Partner
Responsible for: xx
Location: Scotland & Hybrid
Hours / Days: 5 days per week
Skills & Experience Required
To be successful in this role, you will:
- 2-5+ years of Experience of client relationship management and project management
- A positive, flexible, can‑do attitude
- Be able to coordinate and prioritise a number of tasks at the same time
- Self‑motivated and proactive
- Confident, approachable, and able to build strong relationships
- Confidence in writing and editing strong content, ability to be a storyteller
- Experience of the travel industry would be desirable
- Driven to always improve with a curious mind and an entrepreneurial spirit
Expectations for all Open Partners Employees
- Follow our Employee Handbook
- Live by our values
- Smarter – Aim high, train hard, embrace next
- Faster – Learn fast, adapt fast, act fast
- Better – Think, say and do what’s best
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Client Associate Partner (Scotland) employer: Open Partners
Contact Detail:
Open Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Associate Partner (Scotland)
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Associate Client Partner role. Understanding the nuances of account operations, stakeholder management, and reporting accuracy will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of Open Partners. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach to the role.
✨Tip Number 3
Showcase your client leadership experience by preparing specific examples of how you've successfully managed client relationships in the past. Highlighting your ability to communicate effectively and deliver results will set you apart.
✨Tip Number 4
Demonstrate your commitment to continuous learning. Mention any relevant training or professional development you've pursued, as this aligns with the company's value of growth and progression within the team.
We think you need these skills to ace Client Associate Partner (Scotland)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client leadership, particularly in digital marketing. Emphasise your ability to manage accounts, communicate effectively, and deliver high-quality work.
Craft a Compelling Cover Letter: In your cover letter, express your genuine desire to progress in your career. Mention specific examples of how you've successfully managed client relationships and contributed to strategic planning in previous roles.
Showcase Your Communication Skills: Since the role requires excellent communication, provide examples in your application that demonstrate your ability to articulate ideas clearly and effectively, whether in presentations or written reports.
Highlight Attention to Detail: Detail your experience in managing workflows and deadlines accurately. Mention any tools or systems you’ve used to ensure timely reporting and task management, as this is crucial for the role.
How to prepare for a job interview at Open Partners
✨Understand the Client Leadership Team's Role
Before your interview, make sure you have a solid grasp of what the Client Leadership Team does. Familiarise yourself with their strategic vision and how they integrate media, creative, and data to drive client success. This knowledge will help you articulate how your experience aligns with their goals.
✨Showcase Your Client Leadership Experience
Highlight your previous roles where you've demonstrated client leadership, especially in digital marketing. Be prepared to discuss specific examples of how you've managed accounts, communicated with stakeholders, and delivered results. This will show that you have the relevant experience they are looking for.
✨Demonstrate Strong Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've effectively communicated with clients and teams in the past, and be ready to showcase your presentation skills during the interview.
✨Express Your Desire to Learn and Progress
Convey your genuine desire to grow within the company. Discuss any continuous training or professional development you've pursued and how it has benefited your career. This will demonstrate your commitment to excellence and your motivation to contribute positively to the team.
