Role Purpose The Client Associate Partner is a role working in the Client team - the agency’s front line. They will deliver against our Full Service People promise; Product Activation, Product Effectiveness Analysis, Testing from strategic lead on projects through to product activation. The Client role is to be the face of the agency when interacting with clients and act on behalf of the client when talking internally. Associate Partner An Associate Partner is a specialist supporting position within a team and will be the bridge between Client and Partner. An Associate will be a self‑sufficient, proactive person who will support the partner on the strategy of the function, they will be responsible for product activation, effectiveness and analysis as well as quality assurance. A Associate Partner will be client facing and have an overall focus for the performance responsibility for a Client, Channel or Function. Role Responsibilities Manage and oversee account performance Support assigned Client Partner Develop high quality personal relationships with clients through regular contact, prioritising face‑to‑face time and telephone conversations over email. Earn clients’ respect and develop status as ‘go to’ point of contact in the business for all commercial and strategic issues. Full accountability for client campaign performance, client satisfaction, and client debtors. Demonstrate comprehensive knowledge of their business/sector/customers and stay abreast of their industry’s developments. Keep the agency appropriately informed of all client developments, from campaign performance to personnel changes and everything in between. The project manages all campaign work, including coordination of media teams. Critically interrogate media performance and recommend appropriate tests and initiatives. Be the ‘client in the agency’ and ensure that we continually develop our products and services to meet their needs. Produce annual forecasts, and quarterly reforecasts, against which the business can confidently budget for investment to drive growth. Identify new client relationships and make pitches to potential new clients Role Details Reports to: Clients Partner Location: Manchester
Client Associate Partner employer: Open Partners
Open Partners in Manchester is an exceptional employer that fosters a collaborative and innovative work culture, where your contributions directly impact client success and business growth. With a strong emphasis on employee development, we offer numerous opportunities for professional advancement and skill enhancement in the dynamic field of paid search. Join us to be part of a forward-thinking team that values creativity and strategic thinking, all while enjoying the vibrant atmosphere of Manchester.
