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For Companies At a Glance
- Tasks: Engage with customers, provide technical support, and improve CAD/CAM software.
- Company: Join a leading developer of high-performance CAD/CAM solutions with over 30 years of innovation.
- Benefits: Enjoy 28 paid vacation days, private healthcare, gym discounts, and more perks.
- Why this job: Be part of a dynamic team in a creative environment that promotes personal growth.
- Qualifications: Training in mechanical engineering or related fields; experience in NC programming preferred.
- Other info: Work remotely from the UK and enjoy a flat hierarchy with creative freedom.
The predicted salary is between 30000 - 42000 £ per year.
Join the #TEAMCAMFORCE! We are one of the world's leading developers of high-performance CAD/CAM solutions and have been for more than 30 years! Our innovative CAD/CAM technologies ensure significantly higher performance in the programming process and set international standards in machining production.
What do a top mountain bike, an artificial hip joint and your smartphone have in common? We develop the software to produce these high-end products! With hyperMILL we control CNC machines, and we have the highest standards for performance and part quality.
Do you have a passion for CAD/CAM technology, and would you like to contribute your know-how with us? Then send us your application as soon as possible! We are looking for somebody working remote from the United Kingdom.
Your main tasks:
- Customer and partner engagement: First point of contact for customers, sales partners and colleagues regarding technical application questions relating to our innovative CAD/CAM products by ensuring effective communication and successful project outcomes.
- Customer support: Provide expert advice and technical support on topics such as NC programming, effective use of our software technologies, CNC machines, CNC controls and the design of CAD models.
- Inquiry handling: Manage the execution, evaluation, analysis, and tracking of incoming external and internal inquiries.
- Technological development: Active involvement in the improvement and further development of hyperMILL while collaborating with the technical department of OM UK.
Your profile:
- Completed training as a cutting machine operator, precision mechanic, toolmaker, mechanical engineering technician or comparable training.
- Manufacturing experience in toolmaking and/or mechanical engineering as well as several years of practical experience in NC programming using a CAD/CAM system. hyperMILL experience is an advantage, but not essential.
- Computer skills: Proficiency in utilizing MS Office 365 tools, including Excel, Word, PowerPoint, and Outlook. Familiarity with Customer Relationship Management (CRM) software, with preference given to experience with Salesforce.
- Customer-orientated thinking and acting as well as strong communication skills.
- Problem-solving skills and an analytical mindset to identify and resolve technical issues.
- Organizational skills and a good dose of resilience to manage and prioritize multiple support requests.
- Goal-oriented mindset: Display a focus-oriented approach, thriving in a challenging goal-driven environment.
Why us?
- Attractive vacation scheme: 28 paid vacation days plus bank holidays.
- Competitive compensation package: A fixed salary and a variable.
- Health: Private health care with Vitality Healthcare.
- Discounted gym memberships (50% on several brands of gym): With our private Vitality Healthcare.
- Access to many other benefits with Vitality: Such as free cinema tickets, Amazon prime.
- Onboarding Program: A comprehensive onboarding program to help you get started and develop your potential at your own pace.
- Promotion of personal development: Targeted job-related training measures and workshops.
- Company Events: Various corporate events throughout the year.
- Stimulating working environment: Be part of a dynamic and highly motivated team. Grow professionally and personally with us!
- International working environment: A varied and challenging role in a highly multinational, stable and innovative company and a well-established local team.
- OPEN MIND Technologies culture: Experience a very open-minded culture with flat hierarchies and a high degree of creative freedom.
Support Technician (m/f/d) - Remote from the UK employer: OPEN MIND Technologies AG
Contact Detail:
OPEN MIND Technologies AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Technician (m/f/d) - Remote from the UK
✨Tip Number 1
Familiarise yourself with the latest trends in CAD/CAM technology. Being knowledgeable about current advancements will not only help you during interviews but also demonstrate your passion for the field.
✨Tip Number 2
Engage with online communities and forums related to CAD/CAM. Networking with professionals in the industry can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your problem-solving skills and technical expertise. Highlighting relevant scenarios where you've successfully supported customers or improved processes will set you apart.
✨Tip Number 4
Research the company’s products, particularly hyperMILL, and understand how they impact various industries. This knowledge will allow you to speak confidently about how you can contribute to their success during discussions.
We think you need these skills to ace Support Technician (m/f/d) - Remote from the UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in CAD/CAM technology, NC programming, and any specific software you have used, such as hyperMILL. Emphasise your customer support skills and technical expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for CAD/CAM technology and explains why you want to join the team. Mention how your background aligns with the job requirements and how you can contribute to their success.
Highlight Relevant Skills: In your application, clearly outline your proficiency in MS Office 365 and any CRM software experience, particularly Salesforce. Discuss your problem-solving abilities and how you've successfully managed multiple support requests in the past.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work remotely from the UK and be part of a dynamic team. Mention any specific aspects of the company culture or benefits that resonate with you, such as their commitment to personal development.
How to prepare for a job interview at OPEN MIND Technologies AG
✨Show Your Passion for CAD/CAM Technology
Make sure to express your enthusiasm for CAD/CAM technology during the interview. Share specific examples of how you've engaged with this field in the past, whether through projects, training, or personal interests.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss scenarios where you've successfully resolved technical issues. Highlight your analytical mindset and how you approach problem-solving, especially in relation to NC programming and CAD models.
✨Familiarise Yourself with hyperMILL
Even if you don't have direct experience with hyperMILL, take some time to learn about it. Understanding its features and benefits will show your commitment and readiness to contribute to the team.
✨Highlight Your Communication Skills
As a Support Technician, effective communication is key. Be ready to provide examples of how you've successfully engaged with customers or colleagues in the past, ensuring clarity and understanding in technical discussions.
