At a Glance
- Tasks: Transform clinical workflows and improve patient care using innovative digital solutions.
- Company: Join a pioneering digital health company founded by doctors.
- Benefits: Generous holiday, private health insurance, and a supportive learning budget.
- Other info: Be part of a small, dynamic team with significant ownership and career growth.
- Why this job: Make a real impact on healthcare delivery while utilising your medical expertise.
- Qualifications: Medical degree and completed Foundation Training required.
The predicted salary is between 50000 - 57000 £ per year.
Open Medical was founded by doctors who strongly believe innovation can deliver smarter, faster care. We are the digital health experts behind the award-winning clinical workflow platform, Pathpoint. Everything we build is driven by four convictions: better health outcomes for patients, improved working conditions for clinicians, cost-effectiveness for healthcare providers, and long-term environmental sustainability.
This is a role for a doctor who wants to step off the conventional clinical pathway and build a career transforming how care is delivered — not by digitising paper notes, but by rethinking the workflows underneath them. You will act as the bridge between clinical reality and digital capability, and over time become one of our core subject matter experts on the Pathpoint platform. It is a genuine pivot, not a temporary step away from clinical work. You will develop deep, transferable expertise in clinical scoping and pathway design, mastering the platform and applying that knowledge to solve complex clinical workflow problems. If you have been looking for a way to use your clinical training to change care at scale rather than one patient at a time, this is that route.
Key Responsibilities
- Clinical Scoping & Pathway Design: Lead sessions to understand user requirements and apply clinical logic to identify optimisation opportunities.
- Implementation & Launch Delivery: Support active implementation efforts, transitioning projects from design to "live" clinical environments.
- Clinical Content & Best Practice: Produce and review accurate clinical content, ensuring the platform incorporates the latest clinical best practices.
- Functional Testing: Act as a pivotal clinical resource for the functional testing of systems, particularly for clinically complex pathways.
- Evidence & Insights: Collaborate with data analysts to identify opportunities for evidence production and the creation of clinical case studies.
- Training & On-Site Support: Deliver high-impact training to users and provide on-site launch support (nationally and internationally) during go-lives. Travel frequency is often monthly, though this fluctuates depending on active project stages and go-live schedules.
- The "Internal Translator": Communicate complex clinical needs to technical teams (Product/Engineering) in a clear, actionable way.
Our Ideal Candidate
Clinical Background & Experience
- Medical Qualification: Medical degree (MBBS or direct equivalent) is required.
- Training Level: Must have completed Foundation Training (F2+) as a minimum.
- Operational Mindset: Evidence of previous process improvement (e.g., QIPs or audits) that resulted in tangible workflow changes.
Skills & Behaviours
- Tech-Optimist: Strong belief in the power of technology to transform care delivery (no coding required).
- Problem Solver: Ability to map messy clinical problems into logical digital solutions.
- Communication: Excellent interpersonal skills with the ability to "code-switch" between clinical and technical audiences.
- Collaborative & Proactive: Works effectively within cross-functional teams and equally well independently.
Joining Us
We are a small, fast-moving team of around 30, which means real ownership and visible impact from early on — your work goes live in clinical settings, not into a backlog. We are looking for someone to ideally start from August or sooner, with some flexibility for the right person.
Pay and Benefits
- Holiday: 25 days per annum (plus National and Bank holidays), increasing with tenure
- Private Health Insurance provided by Vitality, and other associated benefits and discounts
- Cycle to Work scheme
- Enhanced maternity/paternity leave
- Salary sacrifice pension scheme
- Paid sickness and compassionate leave
- Access to a CPD/Learning budget
- Salary depending on experience; (F2 and above) £50,000 - £57,000 per annum
This is a full-time, office based role in Ealing Broadway, London, with a degree of national, and potentially international travel required.
Clinical Operations Associate in London employer: Open Medical
Open Medical is an exceptional employer for those looking to leverage their clinical expertise in a transformative way. With a strong focus on innovation and a commitment to improving healthcare delivery, employees enjoy a collaborative work culture that fosters personal growth and impactful contributions. Located in Ealing Broadway, London, the company offers competitive benefits, including private health insurance, generous holiday allowances, and opportunities for professional development, making it an ideal place for clinicians eager to make a difference at scale.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Operations Associate in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and tech sectors. Attend industry events or webinars where you can meet people from Open Medical. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your clinical expertise! When you get the chance to speak with potential employers, highlight your experience in clinical scoping and pathway design. Make it clear how your background can help bridge the gap between clinical needs and digital solutions.
✨Tip Number 3
Prepare for interviews by understanding the Pathpoint platform inside out. Familiarise yourself with its features and think about how you can contribute to optimising clinical workflows. This will show your genuine interest and readiness to jump in!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Open Medical and making a real impact in healthcare.
We think you need these skills to ace Clinical Operations Associate in London
Some tips for your application 🫡
Show Your Passion for Innovation:When writing your application, let your enthusiasm for transforming healthcare shine through. We want to see how your clinical background can contribute to smarter, faster care. Make it clear why you're excited about stepping off the conventional path!
Highlight Relevant Experience:Be sure to showcase any experience you have with process improvement or clinical scoping. We’re looking for evidence of how you've made tangible changes in workflows, so don’t hold back on those examples!
Communicate Clearly:Remember, you’ll be acting as a bridge between clinical and technical teams. Use your application to demonstrate your ability to communicate complex ideas simply and effectively. This will show us you can 'code-switch' like a pro!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on the chance to join our innovative team!
How to prepare for a job interview at Open Medical
✨Know Your Clinical Stuff
Brush up on your clinical knowledge and be ready to discuss how it applies to digital workflows. Understand the Pathpoint platform and think about how your clinical experience can help bridge the gap between patient care and technology.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex clinical problems in the past. Think about specific situations where you identified optimisation opportunities or improved processes, as this will demonstrate your operational mindset.
✨Communicate Like a Pro
Practice explaining clinical concepts in simple terms. You’ll need to 'code-switch' between clinical and technical language, so being able to communicate clearly with both audiences is key. Consider role-playing with a friend to refine your approach.
✨Be Ready to Collaborate
Highlight your experience working in cross-functional teams. Be prepared to discuss how you’ve collaborated with others to achieve common goals, especially in clinical settings. This shows you’re proactive and can work well independently or as part of a team.
