At a Glance
- Tasks: Manage reservations and ensure top-notch customer communication across multiple venues.
- Company: Vibrant hospitality group with a focus on exceptional service.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Other info: Based in a modern office in Baker Street, London.
- Why this job: Join a fun team and enhance customer experiences in a lively setting.
- Qualifications: Strong communication skills and familiarity with reservation systems.
The predicted salary is between 24000 - 30000 £ per year.
Our Central reservation team are integral to the swift running of the business. We are looking for a second reservationist to join our current team to look after 5 of our sites across London. Based in our lovely contemporary central office in Baker Street, the reservations team report into our head of sales and events. We are looking for a charismatic and very well spoken central reservationist to complete our tight knit team!
Please have a look through job description and responsibilities below:
- Ensuring that all communication and interaction with customers whether by phone, email or other means are taken care of in a calm, efficient and professional manner at all times.
- Ability to run reports of occupancy levels, bookings taken etc.
- Ensuring all reservations reports are delivered to the correct people correctly and on time.
- Complete and superior knowledge on open table bookings system, including its admin system.
- Ensure menus & details of venues are updated on Open Table online as and when required.
- Able to make, move and amend table reservations on the open table system and ensuring full communication with on site management.
- Manage enquiries, bookings & table plans with the goal of maximising the covers on and between all venues.
- To have a thorough understanding of the front of house operations at all sites to ensure clear communication to both customers and staff.
- To maintain a clear line of communication between the customer and the floor managers and staff to ensure that every experience at any of our sites is “a cut above the rest”.
- To have a competent level of computing skills, including Microsoft office.
- Ensure PA, charity, gift and complaint voucher reports are kept up to date and that when a reservation to use such vouchers has been made, clear communication to sites and central team has been ensured.
- To ensure reservations training to all site managers and hosts has been completed.
- To ensure phone messages are up to date.
- To have a thorough understanding of the events role and can cover when and if needed.
- To ensure all booking policies are being followed and reinforce them as and when necessary.
Please Note: A good level of spoken English is mandatory for the position.
If this sounds like you, then we would love to hear from you!
Reservations Assistant employer: Open House London
Open House London is an exceptional employer that values its team members by fostering a vibrant work culture in the heart of White City. With a strong focus on employee growth, we offer various perks such as dining discounts and early access to earned wages, ensuring our staff feel appreciated and motivated. Join us to be part of a dedicated team that is passionate about delivering memorable experiences in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Assistant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Open House London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Open House London
Don't be shy about reaching out to Open House London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Assistant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Open House London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Open House London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
