At a Glance
- Tasks: Manage reservations and ensure top-notch customer communication across multiple venues.
- Company: Vibrant hospitality group with a focus on exceptional service.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Other info: Based in a modern office in Baker Street, London.
- Why this job: Join a fun team and enhance customer experiences in a lively setting.
- Qualifications: Strong communication skills and familiarity with reservation systems.
The predicted salary is between 24000 - 30000 £ per year.
Our Central reservation team are integral to the swift running of the business. We are looking for a second reservationist to join our current team to look after 5 of our sites across London. Based in our lovely contemporary central office in Baker Street, the reservations team report into our head of sales and events. We are looking for a charismatic and very well spoken central reservationist to complete our tight knit team!
Please have a look through job description and responsibilities below:
- Ensuring that all communication and interaction with customers whether by phone, email or other means are taken care of in a calm, efficient and professional manner at all times.
- Ability to run reports of occupancy levels, bookings taken etc.
- Ensuring all reservations reports are delivered to the correct people correctly and on time.
- Complete and superior knowledge on open table bookings system, including its admin system.
- Ensure menus & details of venues are updated on Open Table online as and when required.
- Able to make, move and amend table reservations on the open table system and ensuring full communication with on site management.
- Manage enquiries, bookings & table plans with the goal of maximising the covers on and between all venues.
- To have a thorough understanding of the front of house operations at all sites to ensure clear communication to both customers and staff.
- To maintain a clear line of communication between the customer and the floor managers and staff to ensure that every experience at any of our sites is “a cut above the rest”.
- To have a competent level of computing skills, including Microsoft office.
- Ensure PA, charity, gift and complaint voucher reports are kept up to date and that when a reservation to use such vouchers has been made, clear communication to sites and central team has been ensured.
- To ensure reservations training to all site managers and hosts has been completed.
- To ensure phone messages are up to date.
- To have a thorough understanding of the events role and can cover when and if needed.
- To ensure all booking policies are being followed and reinforce them as and when necessary.
Please Note: A good level of spoken English is mandatory for the position.
If this sounds like you, then we would love to hear from you!
Reservations Assistant employer: Open House London
Join our vibrant team as a Reservations Assistant in our contemporary Baker Street office, where we prioritise a supportive and collaborative work culture. We offer excellent employee growth opportunities, competitive benefits, and the chance to be part of a dynamic environment that values exceptional customer service and teamwork across our five London sites.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might know about openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Practice your communication skills! Since this role requires a calm and professional manner, try role-playing common customer interactions with a friend. This will help you feel more confident when you’re on the phone or in person.
✨Tip Number 3
Familiarise yourself with Open Table! If you haven’t used it before, check out tutorials or guides online. Being knowledgeable about the system will give you an edge during interviews and show that you’re proactive.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it shows you’re keen on being part of our tight-knit crew!
We think you need these skills to ace Reservations Assistant
Some tips for your application 🫡
Show Your Charisma:As a Reservations Assistant, your personality matters! Make sure your application reflects your friendly and professional nature. Use a warm tone in your cover letter to show us you’re the perfect fit for our tight-knit team.
Highlight Relevant Experience:We want to see your experience shine! If you've worked with reservation systems or in customer service before, make sure to mention it. Tailor your CV to showcase how your skills align with the responsibilities listed in the job description.
Be Detail-Oriented:Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. A polished application shows us you care about getting things right, just like we do at StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Open House London
✨Know Your OpenTable Inside Out
Make sure you’re familiar with the OpenTable booking system before your interview. Brush up on how to make, move, and amend reservations, as well as how to run reports. Being able to demonstrate your knowledge will show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice speaking clearly and confidently. You might want to prepare for common customer scenarios and think about how you would handle them. This will help you convey your calm and professional manner during the interview.
✨Understand Front of House Operations
Familiarise yourself with the front of house operations at various venues. Knowing how the different sites function will help you answer questions about communication with staff and customers. It’ll also show that you’re proactive and genuinely interested in the role.
✨Prepare Questions About the Role
Think of insightful questions to ask during your interview. This could be about the team dynamics, the challenges they face, or how success is measured in the reservations team. Asking thoughtful questions demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.
