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- Tasks: Lead a reservations team and manage bookings across four restaurants.
- Company: Join a dynamic multi-site hospitality group focused on guest experiences.
- Benefits: Enjoy dining discounts, team incentives, staff meals, and early wage access.
- Why this job: Make a real impact in a fast-paced environment while enhancing guest journeys.
- Qualifications: Experience in restaurant reservations management and strong leadership skills required.
- Other info: Opportunity to coach teams and collaborate with sales and marketing.
The predicted salary is between 36000 - 60000 £ per year.
Multi-Site Hospitality Group | Overseeing 4 Sites
We’re looking for a highly organised, guest-focused Group Reservations Manager to lead our reservations team and enhance the guest journey across our four restaurants. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys building strong guest relationships, and is passionate about delivering seamless booking experiences.
What You’ll Do:
- Lead & Train a small central reservations team while upskilling front-of-house teams at each site.
- Manage All Bookings across our multi-site operation, ensuring smooth communication and seamless guest experiences.
- Expertly Use Systems including SevenRooms, OpenTable, and a centralised phone system to optimise reservations and maximise capacity.
- Analyse & Report key data, trends, and KPIs to improve booking efficiency, guest experience, and revenue.
- Enhance the Guest Journey, ensuring every booking is well-planned, from initial inquiry to post-visit follow-ups.
- Collaborate with Sales & Marketing to stay up to date on promotions, special events, and VIP bookings.
- Coordinate with On-Site Teams to ensure restaurants are fully briefed and prepared for service.
- Maximise Covers & Revenue by strategically managing availability and restaurant seating.
What We’re Looking For:
- Experience in restaurant reservations management, ideally in a multi-site setting.
- Strong leadership skills, with a passion for coaching and training teams.
- Proficiency in SevenRooms, OpenTable, and centralised phone systems.
- A data-driven mindset with experience in reporting, analytics, and optimising reservations.
- Exceptional communication and organisational skills.
- A guest-first approach with a passion for hospitality and creating memorable experiences.
We believe in supporting and rewarding our team members. Here’s what you’ll enjoy: Grou
- p dining discounts across our venues. Team inc
- entives and trips to celebrate successes. Staff meals
- & refreshments to keep you energised. Staff referral p
- rogramme—bring your friends on board! Early access to earn
- ed wages via Wagestream.
If you’re a strategic a
n
d personable reservations expert ready to make a real impact, we’d love to hear from you!
Reservations Manager employer: Open House London Ltd
Contact Detail:
Open House London Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager
✨Tip Number 1
Familiarize yourself with the systems mentioned in the job description, like SevenRooms and OpenTable. Being able to demonstrate your proficiency in these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight your experience in managing reservations across multiple sites. Prepare specific examples of how you've successfully coordinated bookings and enhanced guest experiences in similar environments.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experience in training or coaching teams. This will help convey your ability to lead the central reservations team effectively.
✨Tip Number 4
Prepare to discuss how you analyze data to improve booking efficiency and guest satisfaction. Bring examples of KPIs you've tracked and how you've used that information to make strategic decisions.
We think you need these skills to ace Reservations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in restaurant reservations management, especially in multi-site settings. Emphasize your leadership skills and any relevant systems you’ve used, like SevenRooms and OpenTable.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your guest-first approach. Mention specific examples of how you've enhanced guest experiences in previous roles and how you plan to do the same in this position.
Showcase Your Data Skills: Since the role requires a data-driven mindset, include examples of how you've used analytics to improve booking efficiency or guest experiences. Highlight any relevant KPIs you've managed in past positions.
Prepare for Potential Questions: Think about how you would lead and train a reservations team. Be ready to discuss your strategies for managing bookings across multiple sites and how you would enhance the guest journey from inquiry to post-visit follow-ups.
