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- Tasks: Lead a reservations team and manage bookings across four restaurants.
- Company: Join a dynamic multi-site hospitality group focused on guest experiences.
- Benefits: Enjoy dining discounts, team incentives, staff meals, and early wage access.
- Why this job: Make a real impact in a fast-paced environment while enhancing guest journeys.
- Qualifications: Experience in restaurant reservations management and strong leadership skills required.
- Other info: Opportunity to coach teams and collaborate with sales and marketing.
The predicted salary is between 36000 - 60000 £ per year.
Multi-Site Hospitality Group | Overseeing 4 Sites
We’re looking for a highly organised, guest-focused Group Reservations Manager to lead our reservations team and enhance the guest journey across our four restaurants. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys building strong guest relationships, and is passionate about delivering seamless booking experiences.
What You’ll Do:
- Lead & Train a small central reservations team while upskilling front-of-house teams at each site.
- Manage All Bookings across our multi-site operation, ensuring smooth communication and seamless guest experiences.
- Expertly Use Systems including SevenRooms, OpenTable, and a centralised phone system to optimise reservations and maximise capacity.
- Analyse & Report key data, trends, and KPIs to improve booking efficiency, guest experience, and revenue.
- Enhance the Guest Journey, ensuring every booking is well-planned, from initial inquiry to post-visit follow-ups.
- Collaborate with Sales & Marketing to stay up to date on promotions, special events, and VIP bookings.
- Coordinate with On-Site Teams to ensure restaurants are fully briefed and prepared for service.
- Maximise Covers & Revenue by strategically managing availability and restaurant seating.
What We’re Looking For:
- Experience in restaurant reservations management, ideally in a multi-site setting.
- Strong leadership skills, with a passion for coaching and training teams.
- Proficiency in SevenRooms, OpenTable, and centralised phone systems.
- A data-driven mindset with experience in reporting, analytics, and optimising reservations.
- Exceptional communication and organisational skills.
- A guest-first approach with a passion for hospitality and creating memorable experiences.
We believe in supporting and rewarding our team members. Here’s what you’ll enjoy: Grou
- p dining discounts across our venues. Team inc
- entives and trips to celebrate successes. Staff meals
- & refreshments to keep you energised. Staff referral p
- rogramme—bring your friends on board! Early access to earn
- ed wages via Wagestream.
If you’re a strategic a
n
d personable reservations expert ready to make a real impact, we’d love to hear from you!
Reservations Manager employer: Open House London Ltd
Contact Detail:
Open House London Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager
✨Tip Number 1
Familiarize yourself with the specific systems mentioned in the job description, like SevenRooms and OpenTable. If you can demonstrate your proficiency in these tools during the interview, it will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have in managing reservations across multiple sites. Be prepared to share specific examples of how you improved guest experiences or streamlined booking processes in your past roles.
✨Tip Number 3
Showcase your leadership skills by discussing how you've successfully trained and developed teams in the past. Think of concrete examples where your coaching made a difference in team performance or guest satisfaction.
✨Tip Number 4
Prepare to discuss your data-driven approach to reservations management. Be ready to talk about how you've used analytics to optimize bookings and improve revenue in previous positions, as this aligns perfectly with what they're looking for.
We think you need these skills to ace Reservations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in restaurant reservations management, especially in multi-site settings. Emphasize your leadership skills and any relevant systems you’ve used, like SevenRooms and OpenTable.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your guest-first approach. Mention specific examples of how you've enhanced guest experiences in previous roles and how you plan to do the same in this position.
Showcase Your Data Skills: Since the role requires a data-driven mindset, include examples of how you've used analytics to improve booking efficiency or guest experiences. Highlight any relevant KPIs you've managed in past positions.
Prepare for Potential Questions: Think about how you would lead and train a reservations team. Be ready to discuss your strategies for managing bookings across multiple sites and how you would enhance the guest journey from inquiry to post-visit follow-ups.
How to prepare for a job interview at Open House London Ltd
✨Showcase Your Leadership Skills
As a Reservations Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully trained and motivated teams in the past.
✨Demonstrate Your Technical Proficiency
Familiarize yourself with the systems mentioned in the job description, like SevenRooms and OpenTable. Be ready to explain how you've used these tools to enhance booking efficiency and guest experiences.
✨Highlight Your Data-Driven Approach
Prepare to discuss how you've analyzed data and KPIs in previous roles. Share specific examples of how your insights led to improved reservations management and increased revenue.
✨Emphasize Your Guest-Centric Mindset
This role is all about enhancing the guest journey. Be ready to share stories that illustrate your commitment to creating memorable experiences for guests and how you handle inquiries and follow-ups.
