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- Tasks: Lead a reservations team and enhance guest experiences across four restaurants.
- Company: Join a dynamic multi-site hospitality group focused on exceptional service.
- Benefits: Enjoy dining discounts, team incentives, staff meals, and early wage access.
- Why this job: Make a real impact in a fast-paced environment while building strong guest relationships.
- Qualifications: Experience in restaurant reservations management and strong leadership skills required.
- Other info: Opportunity to work with popular systems like SevenRooms and OpenTable.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a highly organised, guest-focused Group Reservations Manager to lead our reservations team and enhance the guest journey across our four restaurants. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys building strong guest relationships, and is passionate about delivering seamless booking experiences.
Based at our office in White City you will be working across our three brands, leading from the front!
What You’ll Do:
- Lead & Train a small central reservations team while upskilling the host teams at each site.
- Manage All Bookings across our multi-site operation, ensuring smooth communication and seamless guest experiences.
- Expertly Use Systems including SevenRooms, OpenTable, and a centralised phone system to optimise reservations and maximise capacity.
- Analyse & Report key data, trends, and KPIs to improve booking efficiency, guest experience, and revenue.
- Enhance the Guest Journey, ensuring every booking is well-planned, from initial inquiry to post-visit follow-ups.
- Collaborate with Sales & Marketing to stay up to date on promotions, special events, and VIP bookings.
- Coordinate with On-Site Teams to ensure restaurants are fully briefed and prepared for service.
- Maximise Covers & Revenue by strategically managing availability and restaurant seating.
What We’re Looking For:
- Experience in restaurant reservations management, ideally in a multi-site setting.
- Strong leadership skills, with a passion for coaching and training teams.
- Proficiency in SevenRooms, OpenTable, and centralised phone systems.
- A data-driven mindset with experience in reporting, analytics, and optimising reservations.
- Exceptional communication and organisational skills.
- A guest-first approach with a passion for hospitality and creating memorable experiences.
Here’s what you’ll enjoy:
- Group dining discounts across our venues.
- Team incentives and trips to celebrate successes.
- Staff meals & refreshments to keep you energised.
- Staff referral programme—bring your friends on board!
- Early access to earned wages via Wagestream.
If you’re a strategic and personable reservations expert ready to make a real impact, we’d love to hear from you!
Reservations/Guest Services Manager employer: Open House London Ltd
Contact Detail:
Open House London Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations/Guest Services Manager
✨Tip Number 1
Familiarise yourself with the systems mentioned in the job description, like SevenRooms and OpenTable. Having hands-on experience or knowledge of these platforms will give you a significant edge during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully trained or managed teams in the past. Highlighting your ability to coach others will resonate well with our focus on team development.
✨Tip Number 3
Research the company’s brands and their unique offerings. Understanding our dining concepts and guest experiences will help you articulate how you can enhance the guest journey effectively.
✨Tip Number 4
Prepare to discuss data-driven decision-making. Be ready to share how you've used analytics to improve booking efficiency or guest satisfaction in previous roles, as this aligns with our expectations for the position.
We think you need these skills to ace Reservations/Guest Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in restaurant reservations management, especially in multi-site settings. Emphasise your leadership skills and any specific systems you've used, like SevenRooms or OpenTable.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your guest-first approach. Mention specific examples of how you've enhanced guest experiences in previous roles and how you plan to do the same in this position.
Highlight Data-Driven Achievements: In your application, include any achievements related to reporting and analytics. Discuss how you've used data to optimise reservations and improve efficiency, as this is a key aspect of the role.
Showcase Communication Skills: Since exceptional communication is crucial for this role, provide examples of how you've effectively communicated with teams and guests in past positions. This could be through training, managing bookings, or collaborating with sales and marketing.
How to prepare for a job interview at Open House London Ltd
✨Showcase Your Leadership Skills
As a Group Reservations Manager, you'll need to demonstrate strong leadership abilities. Be prepared to discuss your experience in training and managing teams, and share specific examples of how you've successfully led a team in a fast-paced environment.
✨Familiarise Yourself with Relevant Systems
Make sure you have a good understanding of the systems mentioned in the job description, such as SevenRooms and OpenTable. If possible, practice using these platforms before the interview so you can confidently discuss how you would optimise reservations and enhance guest experiences.
✨Prepare Data-Driven Insights
Since the role involves analysing key data and trends, come prepared with insights from your previous roles. Think about how you've used data to improve booking efficiency or guest satisfaction, and be ready to share these examples during the interview.
✨Emphasise Your Guest-First Approach
The company is looking for someone with a passion for hospitality and creating memorable experiences. Be sure to highlight your guest-first mindset and provide examples of how you've gone above and beyond to enhance the guest journey in your past roles.
