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- Tasks: Lead a reservations team and manage bookings across four vibrant restaurants.
- Company: Join a dynamic multi-site hospitality group focused on enhancing guest experiences.
- Benefits: Enjoy group dining discounts, team incentives, staff meals, and early wage access.
- Why this job: Be part of a fast-paced environment where you can build relationships and create memorable experiences.
- Qualifications: Experience in restaurant reservations management and strong leadership skills are essential.
- Other info: This role is based in White City, perfect for those who thrive in a bustling atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a highly organised, guest-focused Group Reservations Manager to lead our reservations team and enhance the guest journey across our four restaurants. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys building strong guest relationships, and is passionate about delivering seamless booking experiences. Based at our office in White City you will be working across our three brands, leading from the front!
What You’ll Do:
- Lead & Train a small central reservations team while upskilling the host teams at each site.
- Manage All Bookings across our multi-site operation, ensuring smooth communication and seamless guest experiences.
- Expertly Use Systems including SevenRooms, OpenTable, and a centralised phone system to optimise reservations and maximise capacity.
- Analyse & Report key data, trends, and KPIs to improve booking efficiency, guest experience, and revenue.
- Enhance the Guest Journey, ensuring every booking is well-planned, from initial inquiry to post-visit follow-ups.
- Collaborate with Sales & Marketing to stay up to date on promotions, special events, and VIP bookings.
- Coordinate with On-Site Teams to ensure restaurants are fully briefed and prepared for service.
- Maximise Covers & Revenue by strategically managing availability and restaurant seating.
What We’re Looking For:
- Experience in restaurant reservations management, ideally in a multi-site setting.
- Strong leadership skills, with a passion for coaching and training teams.
- Proficiency in SevenRooms, OpenTable, and centralised phone systems.
- A data-driven mindset with experience in reporting, analytics, and optimising reservations.
- Exceptional communication and organisational skills.
- A guest-first approach with a passion for hospitality and creating memorable experiences.
Here’s what you’ll enjoy:
- Group dining discounts across our venues.
- Team incentives and trips to celebrate successes.
- Staff meals & refreshments to keep you energised.
- Staff referral programme—bring your friends on board!
- Early access to earned wages via Wagestream.
If you’re a strategic and personable reservations expert ready to make a real impact, we’d love to hear from you!
Group Reservations Manager employer: Open House London Ltd
Contact Detail:
Open House London Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Reservations Manager
✨Tip Number 1
Familiarise yourself with the specific systems mentioned in the job description, like SevenRooms and OpenTable. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully trained or managed teams in the past. Be ready to discuss your approach to coaching and developing others, as this is a key aspect of the role.
✨Tip Number 3
Research the company’s brands and their unique offerings. Understanding their guest experience philosophy will help you align your answers with their values and demonstrate your genuine interest in enhancing the guest journey.
✨Tip Number 4
Prepare to discuss data-driven decision-making. Think of specific instances where you've used analytics to improve booking efficiency or guest satisfaction, as this will highlight your ability to contribute to their goals.
We think you need these skills to ace Group Reservations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in restaurant reservations management, especially in multi-site settings. Emphasise your leadership skills and any specific systems you've used, like SevenRooms or OpenTable.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your guest-first approach. Mention specific examples of how you've enhanced guest experiences in previous roles and how you plan to bring that expertise to the new position.
Highlight Data-Driven Achievements: In your application, include any achievements related to data analysis and reporting. Discuss how you've used data to optimise reservations and improve guest experiences, as this is a key aspect of the role.
Showcase Communication Skills: Since exceptional communication is crucial for this role, provide examples of how you've effectively communicated with teams and guests in past positions. This could be through managing bookings, training staff, or collaborating with marketing teams.
How to prepare for a job interview at Open House London Ltd
✨Showcase Your Leadership Skills
As a Group Reservations Manager, you'll need to demonstrate strong leadership abilities. Be prepared to share examples of how you've successfully led and trained teams in the past, especially in a fast-paced environment.
✨Familiarise Yourself with Relevant Systems
Make sure you have a good understanding of the systems mentioned in the job description, such as SevenRooms and OpenTable. If possible, practice using these platforms before your interview to show your proficiency.
✨Prepare Data-Driven Insights
Since the role involves analysing key data and trends, come prepared with insights from your previous experiences. Think about how you've used data to improve booking efficiency or guest experiences in the past.
✨Emphasise Your Guest-First Approach
The company values a guest-first approach, so be ready to discuss how you've created memorable experiences for guests. Share specific examples that highlight your passion for hospitality and enhancing the guest journey.
