Business Systems Analyst
Job Overview
Open House Estate Agents Bolton is a well-established residential and commercial estate agency, providing property sales, lettings and property management services across Bolton and the surrounding area. Our team handles the full customer journey, from first enquiry through to completion, and we rely on consistent systems and accurate data to keep that process running smoothly. We are looking for a Business Systems Analyst to take ownership of the systems, data and reporting that support our sales, lettings and property management operations, working closely with our sales, lettings and accounts teams to keep case progression, compliance prompts, communication logging and record retention all working reliably.
Responsibilities
Own analysis of workflows across sales, lettings and property management cases, identifying duplication, delays and control gaps, and delivering improvements
Gather requirements directly from senior management and operational/finance leads, and translate these into system configurations, templates and process controls that fit real day-to-day operations
Configure, maintain and continuously improve our core business systems, including the CRM platform, to keep case stages, task ownership, communication records and reporting fully auditable
Use CRM and reporting data to identify growth opportunities and support business development into new areas and services
Build and maintain structured management information and operational reporting, giving pipeline visibility, task status, workload oversight and service performance indicators to support decision-making
Lead controlled change delivery: scope and test system and process changes, roll them out with minimal disruption, and maintain a clear change log
Support monthly financial and sales reporting, reconciling data between the CRM and accounts systems to catch and resolve discrepancies early
Support budgeting, forecasting and cash-flow reporting through the systems and data you manage
Support SEO and digital marketing reporting, tracking website performance and lead-generation trends to inform business decisions
Train and support staff across the business on correct system use, embedding consistent adoption and reducing reliance on manual workarounds
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Business System Analyst in Bolton le Sands employer: Open House Estate Agents Bolton Careers
Open House Estate Agents Bolton is an exceptional employer that values its employees by fostering a collaborative and supportive work culture. With a focus on professional growth, we offer opportunities for training and development, ensuring that our team members can enhance their skills while contributing to the success of our operations. Located in the vibrant area of Bolton, we provide a dynamic environment where innovation and efficiency are at the forefront, making it a rewarding place to build your career as a Business Systems Analyst.
Contact Details:
Open House Estate Agents Bolton Careers Recruitment Team
