Senior Director, Outbound Growth, UK

The Senior Director, Outbound Growth operates as the programme management layer for OPEN Health’s outbound growth function. Working in close partnership with the Associate Manager, Outbound Growth Operations (a direct report), this role manages the end-to-end workflow of outbound campaigns from brief through to pipeline entry. The Senior Director orchestrates the process: managing timelines, coordinating inputs from multiple stakeholders, enforcing standards, and tracking performance. The Associate Manager executes the campaign mechanics: building lists, configuring cadences, maintaining dashboards, and managing data quality. Together they are the two-person operational engine that keeps outbound growth running.

Key Relationships:

• Associate Manager, Outbound Growth Operations: Direct report and operational partner. The Associate Manager handles hands-on execution (list builds, cadence configuration, dashboards, data QA, campaign launch). The Senior Director directs priorities, manages workflow, and ensures deliverables are on time and to standard.
• Global Client Partners: Receives account priorities and campaign briefs. Programme-manages the outbound workflow against GCP timelines and ensures deliverables are completed on schedule.
• Practice BD Leads: Receives practice positioning and buyer direction. Ensures campaign content and targeting reflect practice input. Coordinates timelines across practice workstreams.
• Practice Outbound Teams: Maintains visibility across all practice outbound activity. Coordinates scheduling, prevents duplication, and ensures shared adherence to operating standards.
• Growth Data & Intelligence: Receives targeting models, ICP data, and intent signals. Manages the handoff into campaign execution and ensures data deliverables arrive on time.
• Growth Operations: Defines system requirements and manages the request pipeline into Growth Ops for CRM configuration, automation, and reporting.
• Senior Leadership: Delivers status reporting, pipeline metrics, and campaign performance to the CCO and EGS leadership.

Essential Duties & Responsibilities:

• Programme-Manage the Outbound Campaign Lifecycle: Own the end-to-end workflow from campaign brief to pipeline entry, working with the Associate Manager to ensure every campaign moves through each stage on time and to standard.
• Coordinate Outbound Activity Across the Organisation: Maintaining the operational picture of who is doing what, where, and when across all outbound activity.
• Run Congress & Conference Campaign Operations: Programme-manage the full outbound campaign cycle around each congress, with the Associate Manager handling execution.
• Performance Tracking, Reporting & Process Improvement: Tracking outbound campaign performance with the Associate Manager and delivering regular status reports and performance readouts to the CCO and EGS leadership.
• Technology & Workflow Optimisation: Defining how the outbound tech stack connects into an efficient end-to-end workflow.

Experience, Skills & Qualifications:

• Bachelor’s degree required.
• 7+ years in programme management, commercial operations, revenue operations, or growth operations, ideally within life sciences, healthcare services, or professional services.
• Proven track record of managing complex, multi-stakeholder operational workflows with clear timelines, deliverables, and accountability.
• Strong systems and process orientation: able to build, document, and enforce repeatable workflows across distributed teams.
• Operational fluency with CRM and campaign tools (Salesforce, SalesLoft, ZoomInfo, LinkedIn Sales Navigator, or comparable).
• Strong analytical capability: able to track performance metrics, identify process failures, and implement fixes.
• Clear, direct communication.

Travel & Location: Remote (UK-based). Quarterly travel for team meetings, planning sessions, and key events. Congress attendance is encouraged but not mandated.

About OPEN Health: At OPEN Health, we connect visionary minds, pioneering science, and advanced technology to drive real impact. By uniting people, science, and technology, we activate new opportunities for biopharma innovation. Our expertise across medical affairs and market access unlocks faster, smarter routes to market. We are committed to improving patient outcomes worldwide.

What we offer: As a global organization, OPEN Health is committed to supporting our employees and their families through a comprehensive benefits program including competitive pay, generous paid vacation, ongoing training and development opportunities, and a diverse, inclusive culture that encourages you to bring your whole self to work.