Senior Account Executive

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Job Summary

Location: UK, South Africa or Ireland.

The Senior Account Executive supports the Account team on day-to-day business operations and deliverables. This includes setting up internal and external meetings for assigned brands, conducting status meetings, project workflow, quality control and management of Medical, Legal and Regulatory (MLR) processes as needed.

Account Support

• Supports activities related to all programs and projects on assigned client account(s). This includes planning meetings, status meetings, partner agency coordination, workflow, timeline oversight, and management of MLR processes.
• Proactively flags and helps problem-solve issues that may arise associated with client needs, workflow, budget, timeline, change of scope, etc.
• Keeps all meeting minutes, trackers and reports up to date for internal usage and provides client updates related to ongoing projects and deliverables.
• Demonstrates in-depth knowledge of each client account including brand, therapy area and overall scope.
• Works with clients and provides updates related to ongoing projects and deliverables.

Tactics and Execution

• Prioritises workflow to ensure timely delivery of all projects, ensuring the necessary skillsets required for each brief are fully considered.
• Supports with briefing and ensures all briefs are ready on time and high quality.
• Reviews tactics and provides clear and concise feedback to ensure all deliverables effectively meet briefs.

Cross-functional Collaboration

• Fosters integration, collaboration, and teamwork among team members.
• Manages the booking of freelancers and external agencies, maintains excellent relationships and keeps up to date with availabilities.

Business Development

• Demonstrates a clear understanding of the new business process and supports new business teams with administrative tasks.
• Develops ideas for organic growth of accounts.
• Attends finance calls and provides accurate overview of project finances.
• Develops financial paperwork such as invoices and estimates.
• Manages client financial trackers and shares tracking status with senior account management on the client team, proactively indicates potential risk to over-servicing and out of scopes.

Experience, Skills, and Qualifications

• Bachelor's degree in business, marketing, communications, biology, life sciences, or related field.
• Significant experience in professional client relationship management, background in biopharmaceutical patient marketing (client or agency side) a plus.
• Ability to organise, plan, and prioritise work in a fast-paced work environment, and to achieve goals in a timely fashion.
• Excellent organisational skills, multi-tasking skills and keen attention to detail.
• Excellent written and oral communication skills and desire to deliver high-quality work.
• Superior interpersonal and customer service skills.
• Proficient in MS365 including Word, Excel, Power Point, Outlook, and Teams; knowledge of Veeva a plus.
• Ability to make clear, concise decisions and solve complex problems.
• Strength in fostering and maintaining productive, successful working partnerships with clients (at all levels) as well as the internal OPEN Health team.
• Excellent listening and presentation abilities.

Travel Requirements

As required by business needs.

About OPEN Health

At OPEN Health, we connect visionary minds, pioneering science, and advanced technology to drive real impact. By uniting people, science, and technology, we activate new opportunities for biopharma innovation. Our expertise across medical affairs and market access unlocks faster, smarter routes to market. We are committed to improving patient outcomes worldwide.

What we offer:

• As a global organization, OPEN Health is committed to supporting our employees and their families through a comprehensive benefits program.
• Competitive pay, generous paid vacation and holidays, and more across all our locations.
• Ongoing training and development opportunities which foster and shape your individual career path.
• An active and growing commitment to bettering the communities our employees call home through our Corporate Social Responsibility program.
• The opportunity to thrive in a global, collaborative environment while working every day to improve health outcomes and patient wellbeing.
• Diverse, inclusive culture that encourages you to bring your whole self to work.

OPEN Health does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.