Company Description It is our vision to connect the insurance community through market-leading technology. Our people are placed at the heart of this, and diversity, equity and inclusion are central to everything we do. We know the key to achieving success is to enable a positive, inclusive, and collaborative working culture, and, as part of our commitment, we have signed up for a number of pledges and programmes designed to support and nurture our people. No matter where you sit or which team you are a part of, we want you to know that you contribute in helping us to shape where the company will be in the future. We would love for each employee to be able to talk with pride about our company and, most importantly, consider Open GI to be an inclusive, fun and fulfilling place to work. An overview of the role The Head of Customer Value is responsible for leading the end-to-end customer experience by combining proactive customer success, reactive customer service, and a continuous improvement mindset. The role ensures customers achieve maximum value from our products and services while receiving exceptional support throughout their lifecycle. This leadership role will lead and support their team to drive customer retention, satisfaction, adoption, and operational efficiency-creating a cohesive, data-driven strategy that supports both customer and business growth. This role involves leading and developing a team of Customer Success
Head of Customer Value employer: Open GI
Open GI is an exceptional employer that prioritises a positive, inclusive, and collaborative work culture, making it a fulfilling place for Data Architects to thrive. With a strong commitment to diversity, equity, and inclusion, employees are empowered to contribute meaningfully to the company's future while enjoying a comprehensive benefits package, including flexible working arrangements, social clubs, and a focus on wellbeing. Located in Worcester, the company offers a unique opportunity to be part of a transformative journey in the insurance technology sector, where innovation and teamwork are at the forefront.
