At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer onboarding and activation experiences.
- Company: Join Open GI, a forward-thinking company focused on customer success.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Other info: Collaborative environment with a focus on continuous improvement and customer satisfaction.
- Why this job: Make a real impact by enhancing customer journeys and driving innovation.
- Qualifications: Experience in project management and team leadership is essential.
The predicted salary is between 70000 - 90000 £ per year.
An overview of the role: As the Head of Customer Activation, you will lead and develop a high performing Customer Activation function comprising the Implementation, Data Migration, and Programme & Project Management teams. You will be accountable for delivering exceptional onboarding and activation experiences for Open GI's customers, ensuring that all solutions are implemented efficiently, accurately, and to the highest standards.
You will lead the design and execution of delivery methodologies, frameworks, and standards that ensure projects—ranging from single site implementations to multistream strategic programmes—are delivered on time, within budget, and to a consistently high standard. This includes embedding risk management, resource planning, governance, and quality assurance across all activation activities.
Your key responsibilities:
- Define and deliver the Customer Activation strategy in alignment with Open GI's organisational goals and customer vision.
- Promote quality advocacy in project management, consultancy and training across Open GI.
- Manage the Implementation, Data Migration, and Programme and Project Management teams, ensuring delivery against time, cost, and quality targets for all customer activation contracts on Open GI platforms.
- Drive cross-functional alignment with Product, Technology, Commercial, Customer Services, and Operations to ensure seamless customer journeys.
- Set and contribute to delivery standards, strategies, and procedures across all customer activation teams.
- Coordinate assessment and adoption of new project management data migration, and training technologies, products, and methodologies.
- Ensure training programmes are aligned with delivery frameworks, product capabilities, and customer needs against all platforms.
- Ensure data migration activities follow secure, compliant, and repeatable best-practice processes.
- Ensure teams are equipped with up-to-date product knowledge, delivery methodologies, and customer engagement strategies.
- Drive continuous improvement initiatives to enhance customer activation efficiency, reduce onboarding cycle time, and improve customer satisfaction.
- Lead the standardisation and automation of processes, tools, and templates across the activation function.
- Monitor training effectiveness through feedback, Key Performance Indicators (KPIs), and continuous improvement initiatives.
- Champion the voice of the customer throughout all phases of delivery and activation.
- Ensure customers receive clear, timely communication throughout their onboarding journey.
- Support the management of Executive-level relationships for complex or strategic customers.
- Develop frameworks that enhance customer experience and drive value across onboarding, data migration and project delivery.
- Monitor customer activation outcomes and customer satisfaction to inform service improvements.
- Build professional networks across Development, Operations, and Product.
- Support the professional development of team members through coaching, mentoring, job enrichment and ongoing feedback.
Head of Customer Activation in Worcester employer: Open GI Limited
Open GI is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation and collaboration thrive. As the Head of Customer Activation, you will be at the forefront of enhancing customer experiences while benefiting from a supportive environment that encourages continuous improvement and professional advancement. Located in a vibrant area, Open GI provides unique opportunities to engage with cross-functional teams and drive impactful change within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Activation in Worcester
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Head of Customer Activation role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their customer activation strategies and think about how you can contribute. We want you to show them you’re not just a fit, but the perfect fit for their team!
✨Tip Number 3
Practice your pitch! You need to be able to articulate your experience and how it aligns with their goals. We suggest rehearsing with a friend or in front of a mirror until you feel confident and natural.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Head of Customer Activation in Worcester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer activation and project management. We want to see how your skills align with our goals at Open GI, so don’t hold back on showcasing relevant achievements!
Showcase Your Leadership Skills:As the Head of Customer Activation, leadership is key! Use your application to demonstrate your experience in managing teams and driving cross-functional alignment. Share specific examples of how you've led successful projects or initiatives in the past.
Highlight Your Problem-Solving Abilities:We love candidates who can think on their feet! In your application, mention times when you’ve tackled challenges in project delivery or customer onboarding. This will show us that you’re ready to drive continuous improvement and enhance customer satisfaction.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Open GI Limited
✨Know Your Customer Activation Strategy
Before the interview, make sure you understand the key elements of a successful customer activation strategy. Be ready to discuss how you would align this with Open GI's organisational goals and customer vision. This shows that you’re not just familiar with the role but also have a clear vision for its impact.
✨Demonstrate Leadership in Project Management
Prepare examples of how you've led teams in project management, particularly in implementation and data migration. Highlight your experience with delivery methodologies and frameworks, and be specific about how you ensured projects were delivered on time and within budget.
✨Showcase Your Cross-Functional Collaboration Skills
Think of instances where you’ve successfully collaborated with different departments like Product, Technology, and Customer Services. Be ready to explain how you drove alignment across these functions to enhance customer journeys, as this is crucial for the role.
✨Emphasise Continuous Improvement Mindset
Discuss your approach to continuous improvement initiatives. Share specific examples of how you’ve enhanced efficiency or customer satisfaction in previous roles. This will demonstrate your commitment to driving value and improving processes, which is key for the Head of Customer Activation position.
