At a Glance
- Tasks: Facilitate engaging virtual events and troubleshoot video/audio issues in real-time.
- Company: Join OpenExchange, a leader in video solutions for the financial industry.
- Benefits: Flexible remote work, competitive pay, and training provided.
- Other info: Dynamic role with opportunities to grow in a global environment.
- Why this job: Be the tech-savvy hero that ensures seamless online experiences for clients.
- Qualifications: Degree preferred; strong communication and tech skills required.
The predicted salary is between 30000 - 40000 £ per year.
Company Information: OpenExchange is the worldwide trusted leader in video and multimedia solutions for investor communications. Our video services enable the vital daily communications of the financial services and professional investment industry and its clients with advanced one-to-one, one-to-many, and many-to-many video technologies, tools and services. OpenExchange currently has operations in Boston, New York, London, Ohio and Hong Kong.
Job Scope: Can you envision a job where you are the point person facilitating events online via Zoom? Do you like to help people feel successful? Our panelists, moderators and attendees will rely on you to create that feeling for them. Can you tell when something seems off? Be a point of contact for troubleshooting video and audio issues before and during our events. Do you see yourself using sound judgement to know when to escalate and rely on your team, all the while ensuring we remain connected to the clients and assuring them we will quickly resolve the issues real-time? With your tech savvy (we will train you on our products) and virtual presence, you will be able to promote positive client relations and seamless events.
Location: REMOTE
Schedule: Start Date: July 29 or Aug 18 [9:00am – 1:00 PM ET / 2:00–6:00 PM BST] Training: July 30 - 31 or Aug 19 - 20 [9:30am – 1:30 PM ET / 2:30–6:30 PM BST] Must have general availability during regular business hours 8am-5pm ET/BST. Hours vary from 0-30 per week; dependent upon events and opportunity. No weekly hours guaranteed. Global Events, must be available for EST time zone based on availability and event schedule with potential for GMT hours.
Responsibilities:
- Coordinate and facilitate virtual meetings, live streams and presentations and coordinate virtual meetings for clients (sometimes simultaneously).
- Respond to all virtual communication in a timely and professional manner.
- Escalate issues as needed; learn and apply solutions in the future.
- Proactively engage with the team and jump in to support others as needed.
- Client facing, highly professional customer service.
- Other duties as assigned according to business line and regional attributes.
Qualifications:
Education: Degree educated preferred
Required Skills:
- Ability to work virtually without interruptions
- Reliable internet connection and working computer
- Excellent interpersonal communication in fluent English
- Strong collaboration & listening skills
- Technologically savvy
- Ability to multi-task
- Proactive with a positive attitude
- Adaptable to change
- Critical thinking / analytical skills
- Outstanding customer support skills
Additional Skills:
- Experience with Zoom and Microsoft Suite (Teams)
- Previous work or virtual meetings from home experience desired
- Flexible work schedule
- Plus if fluent in Spanish, Japanese, German, Portuguese, Mandarin, or any other language
Required Equipment:
This job is fully virtual and relies on your own equipment, please do not apply if your device does not meet this specific criteria.
- Windows Requirements: Windows 11 22H2 or higher, 256GB SSD with 20GB free, 12th gen or higher 4C/8T CPU
- Mac Requirements: Apple M1, M1 Pro, M2, Minimum Ventura OS, At least 16GB with SSD hard drive with 128 GB capacity, No virtualized OS.
- High-Speed steady internet connection (50mbps or higher required) with video and audio capability. Hardwired internet preferred in addition to WiFi access.
Mandatory for Training and Executing: Hardwired internet in addition to WiFi access mandatory (50 mbps or higher) with video and audio capability. We highly recommend a PC over a Mac due to required security compliance software.
Video Specialist - PTE UK in London employer: Open Exchange
OpenExchange is an exceptional employer that prioritises employee growth and development within a dynamic and supportive work culture. As a Video Specialist, you will enjoy the flexibility of remote work while being part of a global team that values collaboration and innovation in delivering top-notch video solutions for the financial services industry. With comprehensive training and opportunities to enhance your technical skills, you'll find a rewarding environment that empowers you to make a meaningful impact on client communications.
StudySmarter Expert Advice🤫
We think this is how you could land Video Specialist - PTE UK in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Open Exchange and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Open Exchange and let us see your personality shine through!
We think you need these skills to ace Video Specialist - PTE UK in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Open Exchange.
Get Familiar with Our Brand:Before applying, take some time to learn about Open Exchange and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Open Exchange
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Open Exchange.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Open Exchange will surely appreciate.
