At a Glance
- Tasks: Provide hands-on IT support and troubleshoot complex tech issues across various platforms.
- Company: Join Open Cosmos, a mission-driven company revolutionising access to space technology.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Work in a diverse, ambitious team with global impact.
- Why this job: Be part of a team solving real-world challenges with cutting-edge space technology.
- Qualifications: Strong troubleshooting skills and experience with Windows, Linux, and SaaS platforms.
The predicted salary is between 40000 - 45000 £ per year.
Aim high, go beyond! At Open Cosmos we are solving the world’s biggest challenges from space, providing businesses, governments and researchers access to more readily available information than ever before - ready for the challenge? Then read on…
Working in our Chief Operating Office (COO), our COO Teams are the engine that powers Open Cosmos’ operations. This division brings together mission management, supply chain, and quality & product assurance to make sure every mission is delivered smoothly, reliably, and to the highest standards. They turn plans into action, keeping us efficient and mission-ready at all times.
We're looking for a 2nd Line IT Support Engineer to strengthen our IT operations and ensure our systems, offices, and people are supported with reliable, secure, high-performing technology.
What will you be doing? This is a hands-on technical role — combining escalated user support, deeper infrastructure work, and continuous improvement. You’ll be the go-to point for complex issues across devices, networks, identity, and SaaS services, helping keep Open Cosmos running smoothly as we grow. You will:
- Own and resolve escalated issues across Windows, Linux, macOS, iOS/Android, networks, identity, and collaboration tools.
- Troubleshoot, perform root-cause analysis, and implement corrective and preventative actions.
- Meet SLAs and communicate clearly with users and stakeholders.
- Administer Google Workspace, SSO/IAM, MFA and support our migration to M365 and Entra ID.
- Manage endpoints using Intune/Jamf/MDM, including software packaging and secure baselines.
- Support LAN/WLAN/VPN/DNS/DHCP/firewall changes and monitoring; liaise with providers as needed.
- Manage the full device lifecycle — builds, replacements, RMAs and onboarding/offboarding.
- Contribute to deployments and upgrades (office builds, Wi-Fi refresh, EDR rollouts, migrations).
- Improve automation, self-service, reporting and monitoring through scripting and tooling.
- Champion security best practice across patching, hardening, device compliance, and access controls.
What You’ll bring:
- Strong troubleshooting skills across Windows, Linux, macOS, mobile OS and SaaS platforms.
- Demonstrable ability in administering M365, Entra ID, IAM, MFA/SSO, device compliance, EDR/AV and patching.
- Comfortable with ITSM/ticketing, change control and documentation.
- Familiarity with scripting/automation (PowerShell/Bash) is a plus.
- Clear, confident communication skills — translating technical concepts for non-technical users.
- Subject-matter expertise in at least one of the following: Microsoft tenant migrations, Microsoft Intune, Microsoft Endpoint Configuration Manager, SharePoint Administration, JIRA Administration, API integrations, AI adoption.
For this role you can be based in any of our locations. To apply, you must have the legal right to work in your chosen location. When applying, please submit your CV in English.
Why Open Cosmos? Work at the cutting edge of space technology with customers around the globe. A mission-driven company making space accessible to help solve real-world challenges. A diverse, ambitious, and supportive team.
Remote 2nd Line IT Support Engineer in Maidstone employer: Open Cosmos
Open Cosmos is an exceptional employer for those passionate about space technology, offering a dynamic and inclusive work environment where innovation thrives. With a commitment to employee growth and development, team members are encouraged to collaborate across disciplines while tackling real-world challenges through cutting-edge satellite communications solutions. Join a diverse and ambitious team dedicated to making space accessible, all while enjoying the benefits of a supportive culture that values respect and belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Remote 2nd Line IT Support Engineer in Maidstone
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Open Cosmos values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Open Cosmos might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Open Cosmos!
✨Direct Apply to Open Cosmos
Let's not forget to apply directly through the Open Cosmos website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Remote 2nd Line IT Support Engineer in Maidstone
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Open Cosmos.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Open Cosmos. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Open Cosmos
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
