At a Glance
- Tasks: Support customers with satellite data queries and ensure smooth platform usage.
- Company: Join Open Cosmos, a mission-driven company making space accessible.
- Benefits: Work in a diverse team with opportunities for growth and impact.
- Other info: Flexible location across Europe with a focus on problem-solving.
- Why this job: Be the first point of contact, helping customers turn data into action.
- Qualifications: Strong communication skills and a customer-first mindset required.
The predicted salary is between 30000 - 40000 £ per year.
Aim high, go beyond! At Open Cosmos we are solving the world’s biggest challenges from space, providing businesses, governments and researchers access to more readily available information than ever before - ready for the challenge? Then read on…
Working in our Data Division, at Open Cosmos, our Data division transforms satellite data into meaningful insights that drive real-world impact. The team delivers all data products generated by Open Cosmos and its partners, curates and develops DataCosmos (our geospatial data platform) and builds integrations that make satellite imagery easy to access and act on.
We’re looking for a Customer Support Specialist to play a key role in that experience, supporting customers around the world to get the most from our platform and products. Acting as the first point of contact, this role ensures issues are resolved quickly and effectively, helping customers turn data into action.
What will you be doing?
- Supporting customers with platform and data-related queries as first-line (L1) support
- Onboarding new users and helping them use our platform and imagery effectively
- Troubleshooting issues and escalating to technical teams where needed
- Managing support tickets and keeping customers updated on progress
- Working closely with engineering teams to resolve more complex issues
- Identifying recurring problems and contributing to improvements
What You’ll bring
- A strong customer-first mindset and clear communication style
- The ability to understand technical products and explain them simply
- Ability to manage issues and work with ticketing systems
- Interest or knowledge in geospatial data, satellite imagery, or data platforms
- A proactive approach, with a focus on solving problems and improving processes
- The ability to stay organised and effective when handling multiple requests
This role can be based in any of our European Locations. To apply, you must have the legal right to work in our chosen location. When applying, please submit your CV in English.
Why Open Cosmos?
- Work at the cutting edge of space technology with customers around the globe.
- A mission-driven company making space accessible to help solve real-world challenges.
- A diverse, ambitious, and supportive team.
Customer Support Specialist (DataCosmos) in Didcot employer: Open Cosmos
Open Cosmos is an exceptional employer for those passionate about space technology, offering a dynamic and inclusive work environment where innovation thrives. With a commitment to employee growth and development, team members are encouraged to collaborate across disciplines while tackling real-world challenges through cutting-edge satellite communications solutions. Join a diverse and ambitious team dedicated to making space accessible, all while enjoying the benefits of a supportive culture that values respect and belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist (DataCosmos) in Didcot
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Open Cosmos. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Open Cosmos before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Specialist (DataCosmos) in Didcot
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Open Cosmos:Your cover letter is your chance to shine! Tell us why you want to work at Open Cosmos specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Open Cosmos!
How to prepare for a job interview at Open Cosmos
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
