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- Tasks: Provide hands-on IT support and troubleshoot complex tech issues.
- Company: Join Open Cosmos, a mission-driven company making space accessible.
- Benefits: Work with cutting-edge technology and a diverse, supportive team.
- Why this job: Make a real impact in solving global challenges from space.
- Qualifications: Strong troubleshooting skills and experience with various operating systems.
- Other info: Flexible location options and opportunities for career growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At Open Cosmos we are solving the world’s biggest challenges from space, providing businesses, governments and researchers access to more readily available information than ever before – ready for the challenge? Then read on…
Working in our Chief Operating Office (COO), our COO Teams are the engine that powers Open Cosmos’ operations. This division brings together mission management, supply chain, and quality & product assurance to make sure every mission is delivered smoothly, reliably, and to the highest standards. They turn plans into action, keeping us efficient and mission‑ready at all times.
We’re looking for a 2nd Line IT Support Engineer to strengthen our IT operations and ensure our systems, offices, and people are supported with reliable, secure, high‑performing technology.
What will you be doing? This is a hands‑on technical role – combining escalated user support, deeper infrastructure work, and continuous improvement. You’ll be the go‑to point for complex issues across devices, networks, identity, and SaaS services, helping keep Open Cosmos running smoothly as we grow.
Responsibilities:- Own and resolve escalated issues across Windows, Linux, macOS, iOS/Android, networks, identity, and collaboration tools.
- Troubleshoot, perform root‑cause analysis, and implement corrective and preventative actions.
- Meet SLAs and communicate clearly with users and stakeholders.
- Administer Google Workspace, SSO/IAM, MFA and support our migration to M365 and Entra ID.
- Manage endpoints using Intune/Jamf/MDM, including software packaging and secure baselines.
- Support LAN/WLAN/VPN/DNS/DHCP/firewall changes and monitoring; liaise with providers as needed.
- Manage the full device lifecycle – builds, replacements, RMAs and onboarding/offboarding.
- Contribute to deployments and upgrades (office builds, Wi‑Fi refresh, EDR rollouts, migrations).
- Improve automation, self‑service, reporting and monitoring through scripting and tooling.
- Champion security best practice across patching, hardening, device compliance, and access controls.
- Strong troubleshooting skills across Windows, Linux, macOS, mobile OS and SaaS platforms.
- Demonstrable ability in administering M365, Entra ID, IAM, MFA/SSO, device compliance, EDR/AV and patching.
- Comfortable with ITSM/ticketing, change control and documentation.
- Familiarity with scripting/automation (PowerShell/Bash) is a plus.
- Clear, confident communication skills – translating technical concepts for non‑technical users.
- Subject‑matter expertise in at least one of the following: SharePoint Administration, JIRA Administration, API integrations.
- Work at the cutting edge of space technology with customers around the globe.
- A mission‑driven company making space accessible to help solve real‑world challenges.
- A diverse, ambitious, and supportive team.
For this role you can be based in any of our locations. To apply, you must have the legal right to work in your chosen location. When applying, please submit your CV in English.
2nd Line IT Support Engineer employer: Open Cosmos
Contact Detail:
Open Cosmos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Open Cosmos on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific scenarios where you've resolved complex IT issues, especially across different operating systems and platforms.
✨Tip Number 3
Show off your passion for technology and space! When you get the chance, share why you're excited about working at Open Cosmos and how you can contribute to their mission of making space accessible.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace 2nd Line IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line IT Support Engineer role. Highlight your troubleshooting skills and experience with Windows, Linux, and SaaS platforms. We want to see how your background aligns with what we're looking for!
Show Off Your Communication Skills: Since you'll be translating technical concepts for non-technical users, it's crucial to showcase your clear communication skills. Use examples in your application that demonstrate how you've effectively communicated complex ideas in the past.
Highlight Relevant Experience: Don’t forget to mention any hands-on experience you have with tools like Google Workspace, M365, or scripting languages. We love seeing candidates who can hit the ground running, so make sure to include those details!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Open Cosmos
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills across Windows, Linux, macOS, and mobile OS. Be ready to discuss specific issues you've resolved in the past and how you approached them. This role is hands-on, so showing your technical prowess will definitely impress.
✨Communicate Clearly
Since you'll be translating technical concepts for non-technical users, practice explaining complex ideas in simple terms. During the interview, focus on clear and confident communication, especially when discussing your experience with ITSM/ticketing systems and user support.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've performed root-cause analysis and implemented corrective actions in previous roles. Highlight any experience you have with automation and scripting, as this will demonstrate your ability to improve processes and efficiency.
✨Familiarise Yourself with Their Tools
Research Open Cosmos and their tech stack, particularly around Google Workspace, M365, and IAM solutions. If you have experience with SharePoint or JIRA, be ready to discuss it. Showing that you understand their tools will set you apart from other candidates.
