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- Tasks: Support customers with satellite data queries and ensure smooth platform usage.
- Company: Join Open Cosmos, a mission-driven company making space accessible.
- Benefits: Work in a diverse team with global impact and career growth opportunities.
- Other info: Flexible location across Europe with a proactive and supportive work environment.
- Why this job: Be the first point of contact for customers and help them turn data into action.
- Qualifications: Strong customer focus, clear communication, and interest in geospatial data.
The predicted salary is between 30000 - 40000 £ per year.
Aim high, go beyond! At Open Cosmos we are solving the world’s biggest challenges from space, providing businesses, governments and researchers access to more readily available information than ever before - ready for the challenge? Then read on…
Working in our Data Division, our Data division transforms satellite data into meaningful insights that drive real-world impact. The team delivers all data products generated by Open Cosmos and its partners, curates and develops DataCosmos (our geospatial data platform) and builds integrations that make satellite imagery easy to access and act on.
We’re looking for a Customer Support Specialist to play a key role in that experience, supporting customers around the world to get the most from our platform and products. Acting as the first point of contact, this role ensures issues are resolved quickly and effectively, helping customers turn data into action.
What will you be doing?
- Supporting customers with platform and data-related queries as first-line (L1) support
- Onboarding new users and helping them use our platform and imagery effectively
- Troubleshooting issues and escalating to technical teams where needed
- Managing support tickets and keeping customers updated on progress
- Working closely with engineering teams to resolve more complex issues
- Identifying recurring problems and contributing to improvements
What You’ll bring
- A strong customer-first mindset and clear communication style
- The ability to understand technical products and explain them simply
- Ability to manage issues and work with ticketing systems
- Interest or knowledge in geospatial data, satellite imagery, or data platforms
- A proactive approach, with a focus on solving problems and improving processes
- The ability to stay organised and effective when handling multiple requests
This role can be based in any of our European Locations. To apply, you must have the legal right to work in our chosen location. When applying, please submit your CV in English.
Why Open Cosmos?
- Work at the cutting edge of space technology with customers around the globe.
- A mission-driven company making space accessible to help solve real-world challenges.
- A diverse, ambitious, and supportive team.
Customer Support Specialist (DataCosmos) employer: Open Cosmos Ltd.
Contact Detail:
Open Cosmos Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist (DataCosmos)
✨Tip Number 1
Get to know the company inside out! Research Open Cosmos and their Data division. Understand their mission and values, so you can show how your skills align with their goals during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Support Specialist, you'll need to explain technical concepts simply. Role-play common customer scenarios with friends or family to build confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved issues effectively. Be ready to share these stories in your interviews to demonstrate your proactive approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Open Cosmos team. Don’t miss out!
We think you need these skills to ace Customer Support Specialist (DataCosmos)
Some tips for your application 🫡
Show Your Customer-First Mindset: When writing your application, make sure to highlight your customer-first approach. Share examples of how you've gone above and beyond to help customers in the past. We love seeing that passion for support!
Keep It Clear and Simple: Since you'll be dealing with technical products, it's important to demonstrate your ability to explain complex concepts simply. Use straightforward language in your CV and cover letter to show us you can communicate effectively.
Highlight Relevant Experience: If you've worked with ticketing systems or have experience in geospatial data, make sure to mention it! Tailor your application to reflect how your background aligns with the role, so we can see why you're a great fit.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Open Cosmos Ltd.
✨Know Your Stuff
Familiarise yourself with Open Cosmos and their DataCosmos platform. Understand how satellite data is transformed into insights and be ready to discuss how you can support customers in using this technology effectively.
✨Show Off Your Customer Skills
Prepare examples of how you've successfully handled customer queries in the past. Highlight your customer-first mindset and clear communication style, as these are crucial for a Customer Support Specialist role.
✨Be Tech-Savvy
Brush up on your knowledge of geospatial data and satellite imagery. Be prepared to explain complex technical concepts in simple terms, as you'll need to help customers understand the products they’re using.
✨Stay Organised
Demonstrate your ability to manage multiple requests and support tickets efficiently. Share strategies you’ve used in the past to stay organised and ensure timely updates for customers.