We’re hiring a Customer Support & Training Advisor to join our growing operations team.
In this role, you will be the first point of call for all of our providers questions, queries and concerns. You’ll support our providers with excellent customer service via all mediums including email, phone, training sessions, webinars and more.
Functions of the post:
- To provide efficient and effective first line and ongoing customer support for all aspects of Open Awards provision and service, including Provider Recognition, Quality Assurance & Registration and Awards processes, via all mediums.
- To devise, deliver and monitor provider training across all systems and products, including but not limited to, webinars, 1-2-1 training, and videos, on a scheduled and ad-hoc basis.
- To work with the Director of Service and Support and Operations Team Leader to identify develop, update and amend procedures related to the secure award of Open Awards products and services.
- To ensure continuous improvement of Open Awards systems and procedures to meet the needs of our customers and regulators.
- To support the administration team in delivery of their duties.
The closing date for applications for the post is 17:00 on Friday 13th November 2026.
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Customer Support & Training Advisor in Liverpool employer: Open Awards
Open Awards is an exceptional employer dedicated to transforming lives through education, offering a supportive and collaborative work culture in Liverpool. As a not-for-profit charity, we prioritise employee growth with opportunities for professional development and flexible working arrangements, ensuring that our team can thrive while making a meaningful impact in the education sector.
